ChargeAutomation - Upsell vs. MyStay:
Which Is Right for You?

The Decision

Choosing between ChargeAutomation and MyStay hinges on your hotel’s specific needs and operational priorities. Both platforms aim to boost revenue through upselling, but they differ significantly in complexity, features, and recent user feedback. Your team should evaluate whether you need a highly customizable, feature-rich upsell engine or an integrated, contactless guest communication platform. Are you primarily seeking to optimize revenue with advanced upselling tools or enhance guest experience with seamless communication and check-in solutions?

ChargeAutomation focuses on elevating revenue through automated, customizable upsell opportunities during pre-arrival, in-stay, and post-stay phases, with extensive features tailored to revenue management. MyStay emphasizes guest communication, contactless check-in/out, and digital upselling, integrating smoothly with PMS for a streamlined guest journey. Given the latest reviews and higher review volume, MyStay's platform is currently the more validated choice for most hoteliers.

Quick Verdict

MyStay exceeds in overall ratings, recent reviews, and user satisfaction, with 41 reviews averaging 4.82/5, compared to ChargeAutomation's 21 reviews at 0/5. The more recent user feedback on MyStay highlights its ease of use, robust integration, and comprehensive contactless features, making it the clearer choice. ChargeAutomation’s lack of recent reviews and lower overall score suggest it’s less aligned with current hotel needs, especially post-pandemic.

Is ChargeAutomation or MyStay Better for Hotels?

ChargeAutomation aims to increase revenue through advanced upselling capabilities, offering over 26 distinct features, including PCI compliance, credit card processing, self-service check-in/out, and dynamic upgrade pricing. Its strength lies in automating personalized upsell offers during pre-arrival, during the stay, or after checkout, potentially increasing revenue by $25+ per booking. However, it has no recent reviews, and its user feedback is limited to satisfaction with automation and customer service.

On the other hand, MyStay provides a comprehensive contactless guest management system—covering check-in/check-out, automated communication, and digital upselling—highlighted by 41 reviews, mostly recent, with an average rating of 4.82/5. It is especially praised for its PMS integration, ease of use, and support for contactless processes, making it more suitable for hotels prioritizing operational efficiency and guest experience.

Are you looking for a feature-rich upsell engine with extensive customization, or a user-friendly platform that enhances contactless guest services? The choice depends on whether your focus is revenue optimization or operational simplicity.

MyStay vs ChargeAutomation: Which Should Your Hotel Choose?

If your hotel needs a straightforward, contactless guest experience that emphasizes automated communication, online check-in/out, and personalized upselling, go with MyStay. It’s ideal for mid-sized hotels, boutique properties, or those prioritizing guest convenience and integrated operations.

If your team requires a highly customizable upsell system targeting revenue growth through complex, tailored offers—especially in vacation rentals, villas, or extended stays—ChargeAutomation might be suitable. Its advanced features cater to properties with dedicated revenue managers interested in detailed upsell strategies.

For most hotels aiming for modern guest engagement, MyStay’s recent reviews and superior support make it the more compelling option.

Is ChargeAutomation or MyStay Easier to Use?

ChargeAutomation boasts an ease-of-use rating of 4.95/5, with reviews praising its user-friendly interface, quick implementation, and responsive support. Users mention that even beginners find it accessible, and staff adoption is generally smooth. However, the platform's complexity might require some initial training due to its extensive feature set.

MyStay offers a close 4.85/5 ease-of-use rating, with users appreciating its intuitive interface, fast onboarding, and seamless PMS integration. Many reviews highlight how staff can quickly adapt, especially since the platform supports contactless check-in/out and automated communication without extensive training.

Edge: ChargeAutomation.

Which Has Better Features: ChargeAutomation or MyStay?

ChargeAutomation features over 26 capabilities, including PCI compliance, multi-processor gateway, credit card processing, self-service check-in/out, device agnosticism, door lock integration, and automated fulfillment routing. It provides tailored upsell offers during pre-arrival, in-stay, and post-stay, with unlimited options to increase revenue.

MyStay offers 9 core features, including automated communication, digital upselling via smart catalogs, contactless check-in/out, PMS integration, and guest data collection. While fewer in number, its features are highly integrated, focused on delivering a smooth guest experience and simplifying operations.

Edge: ChargeAutomation.

Which Has Better Customer Support: ChargeAutomation or MyStay?

ChargeAutomation’s support is rated 5/5, with reviews emphasizing prompt, helpful responses, especially in onboarding and troubleshooting. Users appreciate the dedicated support team’s ongoing communication and roadmap updates, which enhance confidence in the platform.

MyStay’s support rating is 4.85/5, with reviewers praising its responsiveness, helpfulness, and proactive communication. Many note that the support team is always close and eager to assist with customization and technical issues, fostering trust.

Edge: ChargeAutomation.

Which Has More Integrations: ChargeAutomation or MyStay?

ChargeAutomation connects with 18 verified partners, including Stripe, Beds24, Guesty, and Sirvoy, offering robust integrations with PMS, channel managers, and payment processors. Its multi-property dashboard and PCI compliance integrations stand out.

MyStay offers 30 verified integrations, including major PMS and channel managers like Oracle Hospitality, Winhotel, and Preno. Its broader partner network enhances flexibility and ease of connection with existing hotel systems.

Edge: MyStay.

Which Do Hoteliers Rate Higher: ChargeAutomation or MyStay?

MyStay’s recent reviews reflect outstanding satisfaction, averaging 4.82/5 from 40 reviews, mainly from boutique and serviced apartment hotels. Hoteliers value its easy PMS integration, contactless check-in, and personalized communication features, especially during the pandemic.

ChargeAutomation’s reviews are limited and outdated, with no recent feedback to confirm current performance. The existing data suggests it’s less favored or less actively used, making MyStay the more reliably rated platform in today’s environment.

Edge: MyStay.

How Much Do ChargeAutomation and MyStay Cost?

ChargeAutomation does not publicly list pricing, suggesting a custom quote based on hotel size and needs. This makes direct comparison difficult but indicates a tailored, potentially more expensive solution.

MyStay charges $400 per month, with no free tier or trial, offering a straightforward subscription model. The cost includes the core features, with additional charges likely for integrations and premium services.

What Type of Hotel Should Use ChargeAutomation?

• Hotels that prioritize revenue growth through complex upsell strategies, such as vacation rentals, villas, or extended-stay properties.
• Teams that want extensive customization in upselling offers based on room types, guest profiles, or special occasions.
• Businesses seeking PCI compliance, credit card processing, and multi-property management.
• Properties with dedicated revenue managers interested in detailed analytics and automation.

Not ideal if your hotel primarily focuses on guest experience and operational simplicity rather than aggressive revenue tactics.

What Type of Hotel Should Use MyStay?

• Hotels seeking a straightforward, contactless guest journey with integrated check-in/out.
• Properties that want to automate personalized communication and promote services effortlessly.
• Hotels needing seamless PMS integration and quick onboarding.
• Accommodations aiming to enhance guest satisfaction and safety during and post-pandemic.

Not ideal if your hotel relies heavily on manual upselling or complex revenue management systems, or if you require extensive customization beyond standard features.

The Bottom Line for Hotels

ChargeAutomation offers an advanced, feature-rich upsell platform designed for properties with aggressive revenue targets and complex needs. Its ability to customize offers and process payments makes it ideal for larger or vacation-focused hotels. However, its lack of recent reviews and higher complexity could pose onboarding challenges.

MyStay, on the other hand, delivers a highly-rated, user-friendly platform emphasizing contactless guest management, automated communication, and straightforward upselling. Its recent reviews and broader integration support make it suitable for most hotels seeking simplicity, safety, and guest satisfaction.

If your priority is maximizing revenue with tailored upselling, ChargeAutomation is worth considering. But for most modern hotels aiming for seamless guest experiences and operational efficiency, MyStay is the more proven, reliable choice.