Ciaobooking vs. ThinkReservations PMS:
Which Is Right for You?

The Decision

Choosing the right property management system (PMS) is critical for your hotel’s operational efficiency, guest experience, and revenue growth. Ciaobooking and ThinkReservations PMS both aim to streamline your daily tasks, but their scope and maturity differ significantly. While Ciaobooking promises a broad suite of automation and analytics, ThinkReservations offers a more established, feature-rich platform with proven support and integrations. Which one aligns better with your hotel’s needs?

Is Ciaobooking or ThinkReservations Better for Hotels?

Ciaobooking’s core proposition is automating routine tasks with AI-driven insights and analytics, aiming to improve guest satisfaction and operational performance. However, it has no reviews, a limited regional presence, and no verified integrations, raising questions about its reliability and support. ThinkReservations, on the other hand, has over 356 reviews, mostly recent, with a high NPS score of 9.68, indicating strong customer satisfaction. Its extensive feature set and proven success in diverse property types make it the more credible choice.

Ciaobooking seems to focus on AI insights and automation, but without user feedback, it’s hard to verify real-world performance. ThinkReservations emphasizes automation, guest communication, booking management, and seamless OTA integrations, making it suitable for hotels that want proven, scalable solutions. Are you comfortable betting on an unreviewed platform, or do you prefer a tried-and-true system with stellar support?

ThinkReservations PMS vs Ciaobooking: Which Should Your Hotel Choose?

If your hotel needs a comprehensive PMS with reliable integrations, automation tools, and proven support, go with ThinkReservations. Its large user base, positive reviews, and extensive feature list (39 unique features) make it ideal for small to mid-sized hotels, inns, and B&Bs aiming to streamline operations and increase revenue.

Conversely, if your hotel is seeking an AI-powered, future-focused platform with a broader automation and analytics emphasis and no current reviews, Ciaobooking might appeal. However, given the absence of user feedback, its risk profile is higher. For most hoteliers, Trust and proven results tip the scale toward ThinkReservations.

Is Ciaobooking or ThinkReservations Easier to Use?

ThinkReservations boasts a user rating of 4.82/5 for ease of use, backed by detailed reviews praising its intuitive interface, seamless onboarding, and helpful customer support. Users describe it as “fast, professional, and easy,” with many highlighting the platform’s ability to simplify complex processes like night audits and OTA management.

Ciaobooking, however, scores a 0/5 in usability metrics, with no reviews or user feedback to gauge its interface or onboarding process. The lack of support or user ratings raises concerns about its practical usability and adoption. Edge: ThinkReservations.

Which Has Better Features: Ciaobooking or ThinkReservations?

ThinkReservations offers 39 features, including channel management, booking engine, guest profiles, automated messaging, real-time reports, integrated payments, and more, making it a full-featured PMS. It also provides advanced functionalities like housekeeper modules, group booking, digital check-in, and multi-lingual support.

Ciaobooking, in contrast, offers no features or integrations explicitly listed, making it impossible to assess its capabilities. Without concrete feature data or user testimonials, ThinkReservations clearly provides more value. Edge: ThinkReservations.

Which Has Better Customer Support: Ciaobooking or ThinkReservations?

ThinkReservations enjoys a high support rating of 4.82/5, with many reviewers praising its responsiveness, knowledgeable staff, and seamless onboarding. Commenters describe support as “excellent,” “helpful,” and “accessible,” emphasizing how support enhances the overall experience.

Ciaobooking has no review data or support ratings, leaving its support quality unverified. Given the importance of reliable support in hospitality, the absence of evidence favors ThinkReservations. Edge: ThinkReservations.

Which Has More Integrations: Ciaobooking or ThinkReservations?

ThinkReservations offers 16 verified integrations, including major OTAs like Booking.com, Expedia, Airbnb, TripAdvisor, and additional partners like Sojern and TrustYou. Its integrations are well-established, facilitating seamless distribution and guest communication.

Ciaobooking has no verified integrations listed, which raises questions about its connectivity with other platforms and data sources. For hotel operations relying on multiple OTAs and third-party tools, ThinkReservations provides a clear advantage. Edge: ThinkReservations.

Which Do Hoteliers Rate Higher: Ciaobooking or ThinkReservations?

ThinkReservations has a total of 356 reviews, with an average rating of 4.88/5, predominantly from small to mid-sized hotels, B&Bs, and inns. Recent reviews highlight its operational efficiency, revenue growth, and excellent support.

Ciaobooking’s lack of reviews makes it impossible to gauge user satisfaction. For hotels seeking reassurance from peer feedback, ThinkReservations’ high rating and extensive reviews make it the superior choice. Edge: ThinkReservations.

How Much Do Ciaobooking and ThinkReservations Cost?

Ciaobooking’s pricing information is unavailable, with no indication of fees, free trials, or subscription models. Its lack of transparency suggests that costs could be uncertain or potentially high.

ThinkReservations charges $500 monthly, with no free trial or implementation fee. Its clear pricing and documented value make it easier for your team to budget and plan. As a well-established platform, its cost is justified by the scale of features and support.

What Type of Hotel Should Use Ciaobooking?

• Hotels that prioritize AI-driven insights and automation for operational decision-making.
• Small boutique hotels or inns looking to experiment with emerging tech.
• Teams that want a platform with future potential, willing to accept higher initial risks.
• Not ideal if your hotel needs proven integrations, extensive support, or immediate user feedback.

What Type of Hotel Should Use ThinkReservations?

• Small to medium hotels, inns, and B&Bs seeking a reliable, feature-rich PMS.
• Hotels aiming to increase revenue through automated upselling and direct bookings.
• Teams that prioritize excellent customer support and seamless OTA connectivity.
• Not ideal if your hotel prefers a free or low-cost system or operates in regions outside North America.

The Bottom Line for Hotels

ThinkReservations stands out as the more mature, reviewed, and supported platform, with a solid track record of helping hotels streamline operations and grow revenue. Its extensive feature set, integrations, and high user ratings make it suitable for hotels that need proven solutions and strong support.

Ciaobooking, while promising AI-driven automation and insights, lacks user feedback, integrations, and regional presence, making it a riskier choice. If your hotel values reliability, proven results, and extensive support, ThinkReservations is the clear choice.

For hotels ready to invest in a platform that has demonstrated its worth through hundreds of reviews and ongoing enhancements, ThinkReservations offers the confidence and tools to improve your operations today.