CiHMS vs. Noovy PMS:
Which Is Right for You?

The Decision

Choosing between CiHMS by CiHMS and Noovy PMS hinges on your hotel’s specific needs and priorities. Both platforms aim to streamline operations and improve efficiency but differ significantly in features, user experience, and market presence. While CiHMS offers a robust, multi-channel management system with extensive integrations, Noovy delivers an all-in-one solution focused on ease of use and affordability. Which system better aligns with your hotel’s scale and service focus?

Both products address core hotel management problems—reservation handling, revenue management, and guest communication—but they diverge in approach. CiHMS emphasizes advanced reporting, multi-channel reservations, and customization, making it suitable for larger or more complex properties. Noovy prioritizes simplicity, automation, and affordability, fitting for independent hotels and smaller portfolios. Are you seeking deep customization or straightforward automation?

Is CiHMS or Noovy Better for Hotels?

If your hotel operates at a larger scale, especially with multiple properties or complex revenue streams, CiHMS’s extensive feature set and integrations make it a more suitable choice. Its sophisticated room allocation, rate plans, and channel management support high-volume operations and multi-channel distribution. Conversely, if your hotel is smaller, focused on independent operations, or values ease of use and rapid deployment, Noovy’s straightforward interface and integrated booking engine are more advantageous.

CiHMS’s higher overall rating (81.25 vs 71.13) and greater review count (101 vs 19) reflect broader market confidence, especially from larger resorts and city hotels. Noovy’s reviews, all 5-star and recent, indicate strong satisfaction among boutique and budget properties. Which profile matches your hotel’s needs: complex, multi-property management or simple, cost-effective operations?

Is CiHMS or Noovy Easier to Use?

Both systems boast high ease-of-use ratings—CiHMS at 4.9/5 and Noovy at 4.84/5—indicating user-friendly designs. CiHMS’s onboarding experience scores slightly higher (4.84/5 vs 4.78/5) and has fewer recent reviews, though both are praised for their intuitive interfaces. CiHMS’s lean UI is noted as “surprisingly convenient,” but some users mention the learning curve due to its extensive features.

Noovy’s interface is described as attractive and straightforward, with its simplified setup enabling quick adoption. Its focus on automation reduces operational errors, making staff training smoother. Given the similar ratings, the choice depends on whether your team prefers a more comprehensive or simplified system.
Edge: CiHMS.

Which Has Better Features: CiHMS or Noovy?

CiHMS offers 33 shared features plus 4 unique ones, including Spa & Wellness, EPoS, Gift Vouchers, and Automated Assignments. These cater to full-service hotels with diverse needs, especially in operational automation and revenue management. Noovy, with 29 shared features and 19 exclusive functionalities, excels in online check-in/out, guest messaging, ID scanning, and rules-based room assignments.

Noovy’s broader feature set (19 exclusive features) emphasizes guest communication, automation, and online operations, ideal for independent or boutique hotels. CiHMS’s additional modules are tailored for larger, multi-faceted properties. Which feature set aligns with your operational complexity?
Edge: Noovy.

Which Has Better Customer Support: CiHMS or Noovy?

Both platforms are highly rated for support—CiHMS at 4.92/5 and Noovy at 4.89/5—and staff praise their responsiveness and professionalism. CiHMS’s support is lauded for its quick, effective resolution, especially during onboarding and troubleshooting, with some users mentioning dedicated account managers.

Noovy’s support team is commended for friendliness and reliability, with reviews highlighting “very good support” and “fast response times.” Given the higher overall rating and review count, CiHMS’s support network appears more established, especially for larger hotels needing ongoing assistance.
Edge: CiHMS.

Which Has More Integrations: CiHMS or Noovy?

Noovy surpasses CiHMS with 40 verified integrations, including major OTAs like Booking.com, Expedia, and additional partners such as Omnibees, Revcontrol, and GuestRevu. It offers seamless direct connectivity and automation for a broad range of third-party tools, making it highly adaptable for modern hotel operations.

CiHMS’s 3 verified partners include SiteMinder, Easyway, and DerbySoft, supporting essential integrations but with a narrower scope. For hotels relying heavily on diverse third-party tools and channel management, Noovy’s extensive ecosystem provides a crucial advantage.
Edge: Noovy.

Which Do Hoteliers Rate Higher: CiHMS or Noovy?

CiHMS holds a 98% likelihood to recommend, with a 9.8/10 NPS score based on 101 reviews, mostly recent. It is favored by resorts and city hotels, with consistent praise for operational enhancements and comprehensive management.

Noovy’s reviews, all 5/5, are recent and unanimous in satisfaction, especially for boutique and budget hotels. Its ease of use, automation, and support are frequently highlighted as key benefits. If your focus is on current user satisfaction, Noovy’s perfect ratings in recent reviews give it a slight edge.
Edge: Noovy.

How Much Do CiHMS and Noovy Cost?

CiHMS is priced at $900 per month without a free trial or tiered options, reflecting its enterprise focus. Noovy costs €£$5 per room per month, offering a transparent, affordable pricing model with no trial details provided.

While both are paid systems, Noovy’s lower monthly rate and simple per-room fee make it more attractive for small to medium hotels seeking predictable costs. CiHMS’s higher price may be justified if you require its extensive features and integrations.
Edge: Noovy.

What Type of Hotel Should Use CiHMS?

• Hotels that operate multiple properties or large resorts needing advanced room allocation and revenue management.
• Properties with complex rate plans that require flexible pricing configurations.
• Hotel chains seeking centralized control over operations and staff management.
• Hotels in Asia Pacific, Middle East, or Africa looking for a comprehensive cloud system.
• Teams that prioritize detailed reporting and customizability for strategic decision-making.

Not ideal if your hotel is small, independent, or seeking a simple, low-cost solution, as CiHMS’s breadth can overwhelm limited staff.

What Type of Hotel Should Use Noovy?

• Independent hotels, boutique properties, or B&Bs focused on quick setup and ease of management.
• Hotels that rely heavily on online bookings and guest communication automation.
• Properties seeking a cost-effective, all-in-one property management, booking engine, and channel management system.
• Hotels in North America, Europe, or Asia Pacific aiming for rapid onboarding and straightforward workflows.
• Teams wanting a user-friendly platform with reliable support and minimal training requirements.

Not ideal if your hotel needs highly customized reporting, extensive modules like spa or EPoS, or multi-property management.

Noovy vs CiHMS: The Bottom Line for Hotels

At its core, CiHMS offers a broad, feature-rich PMS designed for larger, multi-property hotels with complex needs. Its extensive integrations, advanced reporting, and customization make it a strong choice for upscale resorts and chains willing to invest in a comprehensive platform.

Noovy delivers a simpler, more affordable alternative, excelling in ease of use, automation, and direct OTA connectivity, making it ideal for independent or boutique hotels. Its recent perfect reviews and high satisfaction rate reflect its value for hotels prioritizing quick deployment and straightforward management.

If your hotel demands deep customization, multi-channel management, and detailed analytics, CiHMS is the better option. But if simplicity, automation, and cost-efficiency are your top priorities, Noovy is the clear winner.