CiHMS vs. roommaster PMS:
Which Is Right for You?

The Decision

Choosing the right property management system (PMS) is crucial for your hotel's efficiency, guest experience, and revenue management. You’re evaluating CiHMS by CiHMS and roommaster PMS by roommaster, both designed to streamline operations but differing in features, support, and regional reach. While CiHMS has more recent reviews and a higher NPS score, roommaster boasts a broader array of integrations and a longer market presence. Which system aligns best with your hotel’s unique needs?

Is CiHMS or roommaster Better for Hotels?

Both CiHMS and roommaster aim to centralize hotel operations, but they approach this goal differently. CiHMS emphasizes advanced channel management, flexible rate plans, and cloud accessibility, especially suited for hotels looking for deep customization and real-time data access. Conversely, roommaster offers a comprehensive suite with over 270 reports, robust reservation management, and tight integration with booking engines, appealing to hotels prioritizing operational control and detailed reporting.

Recent reviews favor roommaster, with 83 reviews and an overall rating of 4.33/5, compared to CiHMS's 101 reviews but a 0/5 rating, meaning it’s primarily used for feedback rather than direct user validation. The recent reviews of roommaster focus on its ease of use and operational efficiency, while CiHMS’s reviews highlight functionality and integration, though some users find occasional bugs. This contrast raises the question: do you need a system with proven real-time reporting and broad integration or one that offers more customization and flexible features?

CiHMS vs roommaster: Which Should Your Hotel Choose?

If your hotel needs advanced multi-channel sales management, flexible rate configurations, and region-specific support, CiHMS is the better choice. It’s especially suited for resort, city center, and large hotel groups seeking a cloud-based platform with multi-lingual and multi-currency capabilities, with recent reviews emphasizing its stability and ease of access.

On the other hand, if your focus is on detailed operational control, comprehensive reporting, and a platform that can integrate with a wide variety of third-party solutions, roommaster is the right fit. It’s ideal for independent hotels, boutique properties, and chains that prioritize automation, centralized data, and a robust feature set, despite some older reviews mentioning slow support in certain cases.

Is CiHMS or roommaster Easier to Use?

CiHMS garners a stellar 4.9/5 ease of use rating, with user reviews highlighting its intuitive, lean UI, and straightforward navigation. Users find onboarding to be smooth, especially for teams familiar with cloud platforms, though some note initial training complexity due to the system’s broad features.

Roommaster scores a 4.22/5 in ease of use, with reviews emphasizing its user-friendly reservation management and straightforward back-office functions. Some users describe the interface as “clunky,” and report occasional slowdowns, but overall, it’s regarded as accessible for both beginners and experienced staff.

Edge: CiHMS

Which Has Better Features: CiHMS or roommaster?

CiHMS offers unique features such as a Spa & Wellness Module, multi-lingual and multi-currency support, ancillary revenue tracking, and a housekeeping mobile app—totaling five exclusive features. These are particularly beneficial for resorts and properties offering diverse amenities and international guests.

roommaster provides a broader set of features—32 exclusive functionalities—including integrated payment processing, a booking engine, guest CRM, guest messaging, online check-in/out, and advanced revenue management. Its extensive features cater to hotels seeking a comprehensive, all-in-one operational backbone.

Edge: roommaster

Which Has Better Customer Support: CiHMS or roommaster?

CiHMS’s support scores show a 4.92/5 rating, with reviews praising their quick, professional responses and 24/7 availability. Clients frequently mention the support team’s deep understanding and problem-solving skills, often citing faster resolution times.

roommaster’s support, rated at 4.25/5, receives mixed reviews. Some users laud the quick response and troubleshooting, while others find help over the phone limited and support inconsistent, especially in complex issues. If support quality is a priority, CiHMS’s recent reviews suggest a more reliable experience.

Edge: CiHMS

Which Has More Integrations: CiHMS or roommaster?

roommaster boasts a significantly larger ecosystem with 56 verified integrations, including popular booking engines, channel managers, and financial tools like Sage and GuestCentric. Shared partners like SiteMinder and Easyway make it a flexible choice for multi-channel distribution.

CiHMS has only 3 verified integrations, with DerbySoft being exclusive. While its integrations are focused and reliable, the smaller number might limit options for hotels that rely heavily on third-party tools.

Edge: roommaster

Which Do Hoteliers Rate Higher: CiHMS or roommaster?

roommaster has a higher overall rating of 4.33/5 based on recent reviews, with a strong focus on its operational simplicity and integration capabilities. Hotels in North and South America, especially independent and boutique brands, tend to rate it highly.

CiHMS, despite a higher NPS score of 9.8/5, has a 0/5 overall rating, indicating a disconnect between feedback and user experience—likely because it’s predominantly used in less review-focused regions like Asia Pacific and Middle East. Recent feedback for roommaster shows consistent satisfaction.

Edge: roommaster

How Much Do CiHMS and roommaster Cost?

CiHMS’s pricing starts at $900 per month, with no free tier or trial info available. Its higher price point reflects its advanced features and regional support, making it more suitable for larger or more complex property portfolios.

roommaster costs $500 per month, offering a lower entry barrier with no implementation or trial fees. Its pricing is competitive, especially for small to mid-sized hotels seeking robust features without a hefty investment.

What Type of Hotel Should Use CiHMS?

• Hotels that operate in Asia Pacific, Middle East, or Africa regions and need multi-lingual, multi-currency support.
• Resorts and large properties that benefit from advanced rate plans, ancillary revenue tracking, and integration with multiple sales channels.
• Hotel chains seeking centralized management with sophisticated reporting.
• Teams that prioritize cloud accessibility, automation, and detailed customization.
• Not ideal if your hotel is small, budget-focused, or primarily operates in regions with limited internet connectivity.

What Type of Hotel Should Use roommaster?

• Hotels of all sizes, especially independent, boutique, and regional properties.
• Hotels requiring extensive reporting, revenue management, and integrated booking engines.
• Chains that want a flexible, customizable platform with over 50 third-party integrations.
• Hotels looking for a proven, long-standing solution with a history of reducing operational costs.
• Not ideal if your hotel is extremely budget-conscious or if you need multi-language support in non-English regions.

roommaster vs CiHMS: The Bottom Line for Hotels

The core difference lies in focus: CiHMS emphasizes multi-channel management, flexible rate plans, and regional support, making it ideal for resorts and large properties with international guests. roommaster offers a broader feature suite, extensive integrations, and a longer track record, suited for hotels prioritizing operational control and detailed reporting.

Choose CiHMS if your hotel needs advanced sales management, multi-lingual capabilities, and cloud-based access, especially in Asia Pacific or Middle East. Its recent reviews highlight its stability and support, critical for large-scale operations.

Opt for roommaster if your hotel values comprehensive reporting, third-party integrations, and a proven, adaptable platform that simplifies daily management. Its extensive feature set and positive hotel ratings underline its strength in operational efficiency.

Both systems can transform your hotel operations, but your choice should align with your property’s size, location, and strategic priorities.