CiHMS vs. RoomRaccoon PMS:
Which Is Right for You?

The Decision

Choosing the right property management system (PMS) can transform your hotel’s operations, guest experience, and revenue. Both CiHMS by CiHMS and RoomRaccoon PMS aim to simplify management tasks but approach this goal differently. While CiHMS offers a more comprehensive, multi-channel management platform, RoomRaccoon provides a streamlined, all-in-one solution designed for smaller hotels and independents. Which software aligns better with your hotel's needs?

Is CiHMS or RoomRaccoon Better for Hotels?

Both CiHMS and RoomRaccoon serve the core function of hotel management, but their strengths diverge significantly. CiHMS, with a focus on advanced features like multi-channel reservations, flexible rate plans, and integrations, is ideal for larger or chain hotels seeking detailed control. RoomRaccoon, on the other hand, emphasizes simplicity and automation tailored for smaller hotels managing fewer units. Do your management priorities lean more toward complex multi-channel operations or effortless automation?

The recent reviews favor RoomRaccoon, with a higher overall rating and more recent feedback, indicating it has a stronger track record in current user satisfaction. CiHMS's reviews are comparatively sparse and older, making its real-world performance less clear. Would you rather invest in a system with a proven, recent user base or a more comprehensive but less reviewed platform?

RoomRaccoon vs CiHMS: Which Should Your Hotel Choose?

If your hotel operates as an independent property, boutique, or small chain, RoomRaccoon is the better fit. Its intuitive interface, automation features, and strong reviews—169 reviews, with recent activity—demonstrate its effectiveness for smaller teams. Conversely, if your hotel is part of a larger chain, resort, or requires extensive multi-channel management, CiHMS’s feature set and wider regional presence make it more suitable, despite fewer recent reviews.

For hotels prioritizing rapid onboarding, user-friendly management, and guest communication automation, RoomRaccoon’s high ease-of-use ratings and recent positive reviews position it as the optimal choice. If your team needs advanced rate management, multi-channel distribution, and customization, CiHMS’s deeper feature set and focus on complex operations might be more appropriate.

Is CiHMS or RoomRaccoon Easier to Use?

RoomRaccoon earns a slightly higher ease-of-use rating (4.74/5 versus CiHMS’s 4.9/5), but both are highly rated for user experience. RoomRaccoon’s interface is praised for its simplicity and quick learning curve, making staff adoption straightforward, especially for small teams. CiHMS's lean UI is intuitive, although its broader feature set can introduce complexity during onboarding.

Recent reviews highlight that RoomRaccoon’s onboarding is smoother, with some users noting it takes less time to get staff up to speed. CiHMS's more extensive features may require more training and support to maximize its potential. Edge: RoomRaccoon.

Which Has Better Features: CiHMS or RoomRaccoon?

CiHMS boasts 33 features, including modules for Spa & Wellness, digital registration, and PCI compliance, that RoomRaccoon lacks. Conversely, RoomRaccoon offers 24 features unique to its platform like integrated payment processing, guest CRM, online check-in, and dynamic pricing tools.

Shared features—27 in total—cover core property management needs such as reservations, billing, and reporting. For properties needing specialized modules like spa management or advanced rate plans, CiHMS's unique features are advantageous. If automation, guest management, and revenue tools are paramount, RoomRaccoon’s broader suite of automations and integrations give it a clear edge.

Edge: RoomRaccoon.

Which Has Better Customer Support: CiHMS or RoomRaccoon?

CiHMS’s support ratings are exceptional at 4.92/5, with reviews emphasizing professional, responsive assistance and comprehensive onboarding. Customers praise CiHMS’s 24/7 online support and detailed help resources, especially during implementation.

RoomRaccoon scores 4.53/5, with some reviews mentioning delays in support response times and occasional difficulties resolving bugs. While many users appreciate their support team, recent reviews indicate a slight decline in responsiveness compared to CiHMS. Edge: CiHMS.

Which Has More Integrations: CiHMS or RoomRaccoon?

RoomRaccoon significantly outperforms CiHMS in integrations, with 88 verified partners versus CiHMS’s 3. Shared integrations include SiteMinder and Easyway, but RoomRaccoon also offers a rich marketplace for additional plugins like Sage, Paxxio, and RevControl.

RoomRaccoon’s extensive integrations streamline operations, allowing you to connect your preferred tools, booking channels, and payment systems easily. CiHMS’s limited integration options mean more manual work or custom development for connecting other systems. Edge: RoomRaccoon.

Which Do Hoteliers Rate Higher: CiHMS or RoomRaccoon?

RoomRaccoon consistently receives higher recent ratings, with an overall score of 4.88/5 from 169 reviews, compared to CiHMS’s 0/5 from 101 reviews (noting that the lack of recent reviews diminishes confidence). Hotel reviews for RoomRaccoon highlight its ease of use, automation, and customer support, particularly among small and independent hotels.

In contrast, CiHMS’s lack of recent reviews and a lower overall rating (81.25/100) suggest less current user satisfaction, especially in the context of ongoing tech support and usability. For hotel segments like boutique hotels and independents, RoomRaccoon’s ratings are more reflective of real performance today.

Edge: RoomRaccoon.

How Much Do CiHMS and RoomRaccoon Cost?

CiHMS’s pricing starts at $900 per month, with no mention of discounts or tiered plans. RoomRaccoon’s pricing is slightly higher at $1,000 per month, but both systems do not specify additional implementation or setup fees.

Given the difference in regional coverage and feature sets, your hotel’s size and operational complexity should guide your choice. Smaller, independent hotels may find RoomRaccoon’s pricing justified by its ease of use and automation, while larger chains might see CiHMS’s comprehensive modules as a better long-term investment.

What Type of Hotel Should Use CiHMS?

• Hotels that operate across multiple regions, especially in Asia Pacific, Middle East, or Africa.
• Chains needing extensive multi-channel reservation management.
• Properties with complex rate plans, packages, or spa and wellness services.
• Hotels that require detailed reporting and analytics for strategic decision-making.
• Teams prepared to invest in a system with a broader feature set and more customization options.

Not ideal if your hotel is small, boutique, or seeks rapid onboarding with minimal training.

What Type of Hotel Should Use RoomRaccoon?

• Independent hotels, boutique properties, and small chains.
• Teams seeking a simple, automated PMS with integrated channel management and booking engine.
• Hotels looking to increase direct bookings and reduce OTA commissions.
• Properties prioritizing ease of use, fast onboarding, and guest communication automation.
• Hotels aiming for dynamic pricing and upselling tools to maximize revenue.

Not ideal if your hotel requires extensive multi-region management or complex customization features.

RoomRaccoon vs CiHMS: The Bottom Line for Hotels

The core difference lies in their target user base: CiHMS excels in managing multiple channels, complex rate plans, and a broad regional footprint, making it suitable for larger, multi-property operations. RoomRaccoon, with its high user ratings, automation, and extensive integrations, is tailored for small to medium-sized hotels that value simplicity and efficiency.

If your hotel needs detailed control, extensive customization, and regional management, CiHMS’s advanced modules and regional presence make it the strong choice. For smaller properties seeking quick deployment, better guest engagement, and automation, RoomRaccoon offers a more reliable, user-friendly solution.

In summary, choose CiHMS if operational complexity and multi-channel management are your priorities. Opt for RoomRaccoon if ease of use, automation, and recent customer satisfaction matter most.