Infor HMS vs. Stayntouch:
Which Is Right for You?

The Decision

Choosing between Infor HMS and Stayntouch requires understanding how each addresses your hotel's unique needs. Both products aim to streamline operations and enhance guest experiences, but they diverge significantly in features, usability, and market focus. Stayntouch’s recent review volume and higher user satisfaction make it a clear leader, especially for hotels prioritizing ease of use and rapid deployment.

Your team must evaluate whether the more customizable, enterprise-oriented Infor suits your hotel’s complex workflows better than Stayntouch’s intuitive, guest-centric platform. Which aligns more closely with your current priorities?

Is Infor HMS or Stayntouch Better for Hotels?

Both Infor HMS and Stayntouch operate as cloud-based property management systems designed to optimize hotel operations. Infor HMS emphasizes detailed customization, extensive integration with operational systems, and robust reporting for large or complex properties. Stayntouch, in contrast, focuses on simplicity, speed, and mobile accessibility, making it ideal for hotels seeking a quick, user-friendly system.

While Infor’s solution caters well to large hotels and chains needing extensive control, Stayntouch appeals to smaller, mid-sized properties valuing ease of onboarding and operational agility. Do you need complex integration capabilities or a straightforward guest-focused interface?

Infor HMS vs Stayntouch: Which Should Your Hotel Choose?

If your hotel operates with intricate workflows, requires deep customization, and handles a broad guest database, Infor HMS is likely the better fit. It offers in-depth features like guest CRM, on-premise options, and tailored reporting. Conversely, if your hotel prioritizes ease of use, mobile check-in, and quick setup—especially if you manage multiple properties—Stayntouch provides a more streamlined, scalable solution.

For boutique hotels or properties with staff less familiar with complex systems, Stayntouch’s intuitive design and fast onboarding are compelling. Larger hotels needing extensive integrations and advanced revenue management may find Infor’s comprehensive feature set more appropriate.

Is Infor HMS or Stayntouch Easier to Use?

Stayntouch leads decisively in user-friendliness, with a 4.7/5 ease of use rating and 26 recent reviews in the last six months indicating ongoing user satisfaction. Customers praise its intuitive screens, mobile capabilities, and quick onboarding, often citing "easy to learn" as a top benefit.

Infor HMS, with a 3.88/5 rating, offers a more traditional interface that some find less attractive and slightly less intuitive, though it is regarded as functional after some learning. Support and onboarding are rated strongly but lack the modern polish that Stayntouch provides.

Edge: Stayntouch.

Which Has Better Features: Infor HMS or Stayntouch?

Stayntouch boasts 32 features exclusive to its platform, including integrated ID & passport scanners, online check-in/out, guest apps, digital registration, and real-time reporting. These features support contactless operations and guest engagement, which are increasingly vital.

Infor offers only three features unique to its system—guest profiles, guest CRM, and on-premise deployment—focusing more on traditional PMS functions. With 17 shared features, Stayntouch’s broader suite and newer capabilities give it a clear advantage.

Edge: Stayntouch.

Which Has Better Customer Support: Infor HMS or Stayntouch?

Stayntouch’s recent reviews highlight a 4.68/5 customer support rating with comments like "support team is excellent, friendly, and thorough." Users emphasize swift, effective help and detailed onboarding, especially appreciated during system launches.

Infor’s support, rated at 4.04/5, is generally responsive but less frequently reviewed in recent months, with some reports of delays during software updates. The overall sentiment favors Stayntouch’s support as more consistent and modern.

Edge: Stayntouch.

Which Has More Integrations: Infor HMS or Stayntouch?

Stayntouch integrates with 188 verified partners, including notable systems like RoomPriceGenie and STAAH, and offers open APIs for custom integrations. Its extensive third-party network supports a variety of operational needs.

Infor connects with 113 verified partners, including Booking.com, HRS, and Expedia, but falls short of Stayntouch’s breadth. For properties wanting seamless, flexible integrations, Stayntouch’s larger ecosystem is advantageous.

Edge: Stayntouch.

Which Do Hoteliers Rate Higher: Infor HMS or Stayntouch?

Stayntouch has a higher overall rating (4.56/5) based on 317 reviews, with a recent surge in positive feedback. Hoteliers in boutique, independent, and branded segments consistently praise its ease of use and rapid onboarding.

Infor’s rating (4.04/5) stems from 46 reviews, with some mention of bugs and less intuitive design. Recent reviews underscore that Stayntouch’s higher review count and more recent feedback offer more reliable insights.

Edge: Stayntouch.

How Much Do Infor HMS and Stayntouch Cost?

Infor does not publicly list its pricing; it likely customizes quotes based on property size and needs. Stayntouch charges a flat monthly fee of $800, with no additional implementation fees or tiered pricing, making costs predictable.

For budget-conscious hotels or those seeking transparent pricing, Stayntouch’s straightforward model is advantageous. Larger enterprises should inquire directly about Infor’s tailored quotes.

What Type of Hotel Should Use Infor HMS?

• Hotels requiring extensive customization, such as guest CRM, on-premise deployment, and tailored reporting.
• Large properties or chains managing complex workflows across multiple departments.
• Hotels with dedicated IT teams capable of handling integration and system management.
• Properties needing comprehensive revenue and work order management.

Not ideal if:

• You prioritize quick setup and mobile operation.
• Your staff prefers a highly intuitive, guest-focused interface.
• You seek lower upfront costs and faster deployment.

What Type of Hotel Should Use Stayntouch?

• Boutique, independent, or small-to-mid-sized hotels seeking fast onboarding.
• Properties emphasizing mobile check-in, guest engagement, and contactless solutions.
• Hotel chains needing scalable, multi-property management.
• Hotels wanting robust third-party integrations and real-time cloud access.

Not ideal if:

• Your operation requires highly detailed customization or on-premise deployment.
• You prefer a system with extensive built-in revenue management features.
• Your team has complex workflows demanding deep customization.

Stayntouch vs Infor HMS: The Bottom Line for Hotels

The core difference lies in usability and feature scope. Stayntouch excels in simplicity, rapid deployment, and guest experience features, making it ideal for properties seeking agility and ease.

If your hotel needs advanced customization, on-premise options, and in-depth operational control, Infor HMS offers a broader set of traditional PMS features and integrations. But for most modern hotels, especially those prioritizing guest convenience and quick results, Stayntouch’s high reviews and recent momentum make it the smarter choice.

In summary, choose Stayntouch if your hotel values ease, speed, and mobile capabilities. Opt for Infor if your property demands extensive customization and integration, and your team can handle a steeper learning curve.