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Cloudbeds PMS vs. roommaster PMS:
Which Is Right for You?
TLDR
We analyzed 1,342 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
Cloudbeds shines in ease of use — especially for independent properties (4.6/5) , with exclusive features like Housekeeping Mobile App and Tablet/Kiosk Check-in.
roommaster shines when it comes to customer support — especially for brand properties (5.0/5) , with exclusive features like Revenue Management Module and Native Email Marketing.
How Does Cloudbeds PMS Compare to roommaster PMS?
Side-by-side ratings based on 1,342 verified hotelier reviews on HTR.
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| Ease of Use |
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| Value for Money |
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| Starting Price | From $600/mo | From $500/mo |
| Verified Reviews | 1,242 | 100 |
What Are the Pros and Cons of Cloudbeds PMS vs roommaster PMS?
After analyzing 1,342 verified reviews, Cloudbeds users most value its user-friendly interface, implementation and support, all-in-one ecosystem, while roommaster users highlight customer support, centralized data management, cloud and mobile access. Click any theme to see what reviewers say.
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User-Friendly Interface
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Customer Support
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Implementation and Support
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Centralized Data Management
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All-in-One Ecosystem
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Cloud and Mobile Access
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Channel Management
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Pricing Suggestions with Ampliphi
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Report Customization
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Report Generation
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System Speed
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User Interface Experience
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Mobile and Cloud Integration
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Group Booking Capabilities
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Cloudbeds vs roommaster: Rankings by Hotel Segment
How each product ranks among Property Management Systems vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
| Segment |
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| Small (10-24 rooms) ▾ | #1 592 reviews | #30 26 reviews |
| Mid-Size (25-74 rooms) ▾ | #4 212 reviews | #13 54 reviews |
| Large (75-199 rooms) ▾ | #5 42 reviews | #31 3 reviews |
| X-Large (200+ rooms) | #13 4 reviews | #32 1 reviews |
By Property Type
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| Boutique ▾ | #2 473 reviews | #22 35 reviews |
| Luxury ▾ | #4 228 reviews | #34 8 reviews |
| Branded / Chain ▾ | #6 116 reviews | #24 15 reviews |
| Extended Stay ▾ | #2 93 reviews | #27 6 reviews |
By Region
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| North America ▾ | #2 435 reviews | #10 62 reviews |
| Europe ▾ | #7 163 reviews | #29 11 reviews |
| Asia Pacific ▾ | #3 226 reviews | — |
| Middle East ▾ | #7 11 reviews | #27 0 reviews |
The Decision
Choosing a property management system (PMS) is critical for streamlining your hotel operations, maximizing revenue, and enhancing guest experiences. Cloudbeds PMS and roommaster PMS both aim to centralize tasks like reservations, housekeeping, and financial management but differ significantly in their scale, features, and user feedback. With Cloudbeds having more recent reviews and a larger user base, it’s clear that it currently holds a stronger position in the market. How do these two systems compare when it comes to usability, features, and support?
Is Cloudbeds or roommaster Better for Hotels?
Both Cloudbeds and roommaster seek to simplify hotel operations by consolidating multiple management tasks into one system. Cloudbeds offers a unified platform built to connect operations, revenue, and distribution, with a strong emphasis on automation and integrations, especially for smaller to mid-sized properties. roommaster, on the other hand, has historically targeted independent hotels and chains, focusing on robust data management, extensive reporting, and financial control. Do you need a modern, all-in-one platform or a more traditional, data-driven solution?
Cloudbeds vs roommaster: Which Should Your Hotel Choose?
If your hotel prioritizes ease of use, scalability, and a broad marketplace of integrations, Cloudbeds is the better fit. It has an overall rating of 4.63/5 based on over 1,000 reviews, with recent feedback highlighting its intuitive interface and strong customer support. Conversely, if you’re looking for a cost-effective, highly customizable system with a focus on detailed reports and financial control, roommaster’s smaller but loyal user base, and 83 reviews, suggest it may suit more traditional or multi-property operations. For most hoteliers seeking a modern, quick-to-deploy platform, Cloudbeds is the clear leader.
Is Cloudbeds or roommaster Easier to Use?
Cloudbeds scores 4.61/5 for ease of use, with many recent reviews praising its clean, intuitive interface and straightforward onboarding process. Users appreciate how quickly staff adapt to its mobile and desktop platforms, with some mentioning that staff training takes less than a week. roommaster’s usability scores lower at 4.22/5, with feedback citing a somewhat clunkier interface and a steeper learning curve, especially for new staff. Edge: Cloudbeds.
Which Has Better Features: Cloudbeds or roommaster?
Cloudbeds boasts 48 shared features plus 16 exclusive to it, including a multi-channel, real-time inventory management, a drag-and-drop tapechart, and a dedicated spa & wellness module. roommaster provides 12 unique features, such as a native booking engine, revenue management, and gift vouchers, but lacks some of Cloudbeds’ newer automation tools. The extensive feature set and broad integrations in Cloudbeds give it a decisive edge for properties seeking a versatile management ecosystem. Edge: Cloudbeds.
Which Has Better Customer Support: Cloudbeds or roommaster?
Cloudbeds has a higher customer support rating of 4.41/5, with recent reviews emphasizing prompt, empathetic responses and proactive onboarding assistance. Users frequently mention that support staff are knowledgeable and quick to resolve issues, which is critical during implementation and ongoing use. roommaster’s support scores 4.25/5, with some reviews citing slower response times and inconsistent assistance. Edge: Cloudbeds.
Which Has More Integrations: Cloudbeds or roommaster?
Cloudbeds leads with 190 verified partners, including major providers like SiteMinder, TrustYou, and RateGain, offering extensive third-party connectivity. roommaster features 56 verified integrations, with notable partners like Sage and LaaSie.ai, but fewer options overall. This broader integration ecosystem enables Cloudbeds users to customize their tech stack more easily. Edge: Cloudbeds.
Which Do Hoteliers Rate Higher: Cloudbeds or roommaster?
Cloudbeds’ latest reviews—81 from the last six months—are overwhelmingly positive, with a 91% likelihood to recommend and an overall rating of 4.63/5. It receives particularly high marks from boutique, independent, and hostel operators. roommaster, with only 18 recent reviews, scores lower at 4.33/5, with some long-term users appreciating its reliability but noting room for interface improvements. For most hoteliers, Cloudbeds’ recent user feedback makes it the preferred choice. Edge: Cloudbeds.
How Much Do Cloudbeds and roommaster Cost?
Cloudbeds’ base price is $600 per month, with no free tier or trial, emphasizing its all-in-one platform. roommaster costs $500 monthly, also without a trial, making it slightly cheaper but with fewer features and integrations. Pricing should be considered alongside the features and support quality; Cloudbeds’ higher price reflects its broader capabilities and market presence.
What Type of Hotel Should Use Cloudbeds?
- Hotels seeking an all-in-one, scalable PMS with strong channel management.
- Boutique hotels and hostels looking for easy onboarding and mobile access.
- Properties prioritizing automation, personalization, and real-time distribution.
- Teams that want a flexible, integrated ecosystem that supports growth.
- Not ideal if your hotel prefers highly customized, niche systems with extensive financial control beyond basic needs.
What Type of Hotel Should Use roommaster?
- Independent hotels and chains needing centralized data management.
- Properties that rely heavily on detailed reporting and financial oversight.
- Hotels seeking a cost-effective solution with core functionalities.
- Properties that want a traditional, reliable system for reservations and accounting.
- Not ideal if you prefer modern interfaces, extensive third-party integrations, or cloud mobility.
roommaster vs Cloudbeds: The Bottom Line for Hotels
Cloudbeds offers a comprehensive, modern platform with unmatched ease of use, broad integrations, and recent positive reviews from diverse property types. Its extensive feature set and mobile-first design make it ideal for hotels that want to scale and automate with minimal fuss. roommaster, while reliable and cost-efficient, appeals more to traditional hoteliers with specific reporting and financial needs, especially in multi-property environments.
For most properties aiming for growth, greater automation, and a user-centered experience, Cloudbeds is the clear choice. If your hotel values detailed control and affordability over the latest tech, roommaster remains a viable option.
In summary, Cloudbeds’ larger review base and recent feedback favor it in today’s competitive landscape. Its ability to adapt to evolving hotel needs makes it the recommended platform for the majority of hoteliers evaluating property management systems.
How Much Do Cloudbeds PMS and roommaster PMS Cost?
Property Management Systems pricing is rarely straightforward. Here is what we know from each vendor's public pricing data. Always request a custom quote for your property size.
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| Starting Price | From $600/mo | From $500/mo |
Which Features Does Cloudbeds PMS Have That roommaster PMS Doesn't (and Vice Versa)?
According to HTR's product database, Cloudbeds PMS and roommaster PMS share 48 features. Here are the key differences — features one has that the other lacks.
| Feature |
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| 2-way real time integrations | ||
| Analytics dashboard | ||
| Booking Engine | ||
| Channel Manager | ||
| Inventory Management | ||
| Multi-currency | ||
| Multi-lingual | ||
| PMS connectivity | ||
| Point of Sale | ||
| Property Management System | ||
| Revenue Management Module | ||
| Unlimited Channels (no additional cost) |
Showing top differences. 16 more features differ between these products.
Real-World Results: Cloudbeds vs roommaster by Business Goal
We analyzed 12 verified case studies to compare what hotels actually achieve with each platform across four key business objectives.
"I have not worked with a company that has such good customer service as Cloudbeds has. It's miles ahead."
No published case study for this goal yet.
"The biggest benefit of Cloudbeds' platform is its flexibility. I can access reporting online from anywhere. Everything is smoother with Cloudbeds."
"From my point of view as an asset manager that has the responsibility to tell the owners about their investment, roommaster gives me all that information. It's easy to report and e..."
"Cloudbeds is like if Apple made a property management system. The ease of use is super simple and straightforward for guests and our staff. It’s very intuitive and just makes sense..."
"We’re an independent hotel surrounded by giants, but roomMaster gave us the tools we needed to stand tall alongside them."
Cloudbeds vs roommaster: The Bottom Line
What hoteliers love
Cloudbeds is praised for its intuitive and well-organized interface, making it accessible for all staff and reducing the need for extensive training.... Cloudbeds is praised for its intuitive and well-organized interface, making it accessible for all staff and reducing the need for extensive training. This ease of use is particularly beneficial for daily operations such as managing reservations and performing check-in/check-out processes.
Cloudbeds' implementation process and subsequent support receive mixed reviews. While its customer service is typically rated highly for responsivenes... Cloudbeds' implementation process and subsequent support receive mixed reviews. While its customer service is typically rated highly for responsiveness and assistance, complete feature parity on mobile and integration capabilities require more comprehensive support for a smoother transition.
Cloudbeds offers a comprehensive solution by integrating PMS, channel management, and booking engine in one platform. This reduces the need for multip... Cloudbeds offers a comprehensive solution by integrating PMS, channel management, and booking engine in one platform. This reduces the need for multiple systems, minimizing manual work and synchronizing operations in real time.
Where hoteliers push back
Reservation workflows within Cloudbeds are simple and efficient, notably for check-in and check-out processes. This feature greatly reduces administra... Reservation workflows within Cloudbeds are simple and efficient, notably for check-in and check-out processes. This feature greatly reduces administrative load, errors, and improves overall operational productivity. The system's drag-and-drop functionality is highlighted as particularly useful.
While Cloudbeds offers robust reporting features, users note a need for more flexibility in customization, as tailored management insights would be va... While Cloudbeds offers robust reporting features, users note a need for more flexibility in customization, as tailored management insights would be valuable for strategic decisions. This is a recurring theme among those seeking deeper analytics and visualization.
Ranks higher for
Unique capabilities
What hoteliers love
While some users experience excellent customer support, others find inconsistencies. They suggest that improvements in support agent expertise and und... While some users experience excellent customer support, others find inconsistencies. They suggest that improvements in support agent expertise and understanding of user issues are needed for a more satisfying experience.
Reservation handling is noted as a strong point, with users finding RoomMaster user-friendly and effective for managing reservations, including group... Reservation handling is noted as a strong point, with users finding RoomMaster user-friendly and effective for managing reservations, including group bookings. However, some see room for improvement, particularly in handling rooming lists and group check-ins.
RoomMaster's shift from disjointed manual methods to centralized data management is highly praised for reducing errors and improving the reliability o... RoomMaster's shift from disjointed manual methods to centralized data management is highly praised for reducing errors and improving the reliability of hotel operations. Users appreciate having all reservations, guest information, and financial data in one secure platform, enhancing workflow efficiency.
Where hoteliers push back
RoomMaster's report generation, while helpful, is identified as an area needing improvement. Users demand more efficiency and effectiveness in creatin... RoomMaster's report generation, while helpful, is identified as an area needing improvement. Users demand more efficiency and effectiveness in creating and exporting reports, suggesting that enhancements could streamline analysis tasks.
Some users note the need for improvements in user experience, particularly emphasizing the need to eliminate repetitive tasks like frequent logins, wh... Some users note the need for improvements in user experience, particularly emphasizing the need to eliminate repetitive tasks like frequent logins, which can affect the seamlessness of using the software for daily tasks.
Ranks higher for
Unique capabilities
Where the ratings diverge most
Frequently Asked Questions About Cloudbeds PMS vs roommaster PMS
Can Cloudbeds PMS replace roommaster PMS?
It depends on your requirements. Cloudbeds PMS and roommaster PMS share many core Property Management Systems features, but each has unique capabilities. Cloudbeds PMS offers 189 verified integration partners, while roommaster PMS offers 56. Review the feature comparison above to see where they differ before switching.
Which is better for small or independent hotels?
Small hotels should prioritize ease of use and fast onboarding. Cloudbeds PMS leads in ease of use at 4.6/5 vs 4.1/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
Do Cloudbeds PMS or roommaster PMS offer a free plan?
Cloudbeds PMS: No. roommaster PMS: No. Neither product currently offers a free tier. Most Property Management Systems vendors offer demos or trials — request one from each to evaluate before committing.
How Does HTR Evaluate and Rank Cloudbeds PMS and roommaster PMS?
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. Cloudbeds has an HT Score of 100 and roommaster has 83. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
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| Customer Ratings & Reviews |
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How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
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How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
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How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
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How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
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