Counter vs. eviivo Suite™ PMS:
Which Is Right for You?

The Decision

Choosing between Counter by Counter and eviivo Suite™ PMS hinges on your hotel’s size, complexity, and operational priorities. Both platforms aim to streamline property management and reservations but differ significantly in features, support, and market focus. Your team needs to evaluate whether a specialized, hostel-focused system or a broader, multi-property solution fits your growth plans better.

Counter is designed as a simple, cost-effective PMS for hostels, emphasizing ease of use and quick onboarding. eviivo Suite™ caters to a wide array of hospitality businesses, offering extensive integrations, automation, and a robust channel management system. So, which one aligns better with your current needs and future ambitions?

Is Counter or eviivo Suite™ Better for Hotels?

Counter targets hostel operators, especially those with small to medium-sized properties, offering an intuitive interface and free management tools. eviivo Suite™, on the other hand, is optimized for hotels, B&Bs, vacation rentals, and resorts, supporting complex operations with advanced features and integrations.

Counter’s recent reviews are limited but highly positive, emphasizing simplicity and customer support, yet users report bugs affecting core functionalities like booking and bed availability. Conversely, eviivo’s larger review base and recent feedback highlight its comprehensive feature set and responsive support, with many users noting significant operational improvements.

Are you looking for a straightforward PMS that’s quick to implement, or a feature-rich platform capable of scaling with your property portfolio?

Counter vs eviivo Suite™: Which Should Your Hotel Choose?

If your hotel needs a simple, free system tailored for hostels with minimal complexity, Counter is the better choice. It’s ideal for small properties, especially hostels, looking to manage bookings on the go without extensive customization.

If your hotel operates multiple properties, requires integrations with OTAs like Expedia and Booking.com, and values automation like revenue management or guest messaging, eviivo Suite™ is the clear winner. Its large feature set and proven scalability support growth and complex operations.

For boutique hotels or resorts aiming for a feature-rich, integrated platform, eviivo provides a more comprehensive solution. Smaller hostels or budget accommodations should consider Counter for its ease and cost-effectiveness.

Is Counter or eviivo Suite™ Easier to Use?

Counter scores highly for usability, with a 4.6/5 ease rating and an interface praised as clear, simple, and quick to learn. Its mobile-friendly design and streamlined onboarding make staff adoption straightforward, with reviews emphasizing its minimal training needs.

eviivo Suite™ also rates well at 4.43/5, with a focus on ease of use and on-the-go management through its mobile app. However, some users suggest the interface could be more modern, and onboarding can involve a steeper learning curve due to its extensive features.

Edge: Counter.

Which Has Better Features: Counter or eviivo Suite™?

Counter offers essential PMS features like online reservations, POS integration, and automatic payments, totaling 19 shared functionalities. It lacks more advanced tools such as revenue management, guest messaging, or automation features, which are only available in eviivo.

eviivo boasts 32 unique features, including revenue management, digital registration, guest communication (SMS), online check-in/out, automated reminders, shift planning, and integrated payment terminals. Its feature depth supports complex operations and automation that counter’s simpler system cannot deliver.

Edge: eviivo Suite™.

Which Has Better Customer Support: Counter or eviivo?

Counter’s support is frequently praised for responsiveness, with reviewers mentioning fast, helpful replies from team members like Evelyn and Max. Its overall support rating is 4.96/5, and users appreciate ongoing updates, though some note support may slow in different time zones.

eviivo’s support ratings are slightly lower at 4.42/5, but users highlight its responsiveness during onboarding and critical issues. Many reviews commend its dedicated assistance, especially during initial setup or troubleshoot phases.

Edge: Counter.

Which Has More Integrations: Counter or eviivo?

Counter connects with 7 verified partners, including Stripe, WuBook, and Channel Manager integrations, but lacks the breadth of eviivo’s ecosystem. eviivo offers 32 verified integrations, with notable partners like Google Hotel Ads, Expedia, Airbnb, TripAdvisor, and more.

Shared integrations include Stripe, but eviivo’s extensive partner network provides more options for distribution, payment, and channel management. This connectivity is crucial for scale and multi-channel visibility.

Edge: eviivo Suite™.

Which Do Hoteliers Rate Higher: Counter or eviivo?

Counter’s reviews, although fewer, are highly positive, especially from hostel operators valuing simplicity and support. Its high current rating (4.73/5) and recent reviews reflect satisfaction among small-scale hostel owners.

eviivo’s overall rating is notably lower at 0.93/5, primarily due to negative experiences related to forced conversions, overbooking issues, and customer support challenges reported by larger or more complex properties. However, larger vacation rentals and multi-property users often cite significant operational benefits.

Based on recent data, Counter’s reviews are more numerous and current, giving it a stronger score.

Edge: Counter.

How Much Do Counter and eviivo Cost?

Counter does not list a specific pricing model or fees, emphasizing its free-to-use approach for hostels. It appears to be a no-cost solution, making it highly attractive for small operators.

eviivo costs $700 per month, with no free tier, and is aimed at properties willing to invest in a comprehensive platform. The higher price reflects its extensive features and broader target market.

What Type of Hotel Should Use Counter?

• Hotels that operate predominantly as hostels, backpacker accommodations, or small inns.
• Teams seeking a simple, mobile-friendly interface with minimal training.
• Properties with limited staff needing an easy-to-manage reservation system.
• Small properties with basic operational needs, especially in regions where cost is a concern.

Not ideal if you require advanced automation, revenue management, or multi-property management.

What Type of Hotel Should Use eviivo?

• Hotels, B&Bs, resorts, or vacation rentals with multiple properties or complex distribution needs.
• Teams that value automation, guest communication, and real-time synchronization with OTAs.
• Properties seeking to scale, expand distribution channels, and maximize revenue.
• Operators needing integrated payment solutions, online check-in/out, and detailed reporting.

Not ideal if your operation is very small, highly budget-conscious, or you prefer a simple, free PMS.

eviivo Suite™ vs Counter: The Bottom Line for Hotels

The core difference lies in scope: Counter is a straightforward, hostel-oriented PMS prioritizing ease and affordability, while eviivo offers a broad, feature-rich platform suited for larger, multi-property operations.

If your hotel values simplicity and rapid onboarding, Counter’s free, user-friendly system is ideal, especially if you operate a hostel or small inn with basic needs.

Choose eviivo if your goal is to grow, automate, and connect with a wide range of booking channels and automation tools, despite its higher cost and complexity.

For small hostels and properties seeking ease, Counter is the clear pick. Larger or more complex hotels should opt for eviivo to unlock its full automation potential and extensive integrations.