Compare Reputation Manager (by Customer Alliance) vs GuestRevu vs Sojern Reputation Manager

Customer Alliance

Reputation Manager (by Customer Alliance)

53 reviews
GuestRevu

GuestRevu

319 reviews
Sojern

Sojern Reputation Manager

3 reviews

Compare Reputation Manager (by Customer Alliance) vs GuestRevu vs Sojern Reputation Manager

Reputation Management vendor comparison between Reputation Manager (by Customer Alliance) vs GuestRevu vs Sojern Reputation Manager. Find out which Reputation Management is right for you based on realtime data from 375 verified hotelier reviews across 55 countries.

Customer Alliance

Customer Alliance

Ranked 4 (out of 50)

4.7
53 reviews
View profile
GuestRevu

GuestRevu

Ranked 2 (out of 50)

4.7
319 reviews
View profile
Sojern

Sojern

Ranked 17 (out of 50)

5.0
3 reviews
View profile

Ratings Summary

HT Score

Reputation Manager (by Customer Alliance)

85 HTScore Icon

GuestRevu

96 HTScore Icon

Sojern Reputation Manager

unranked HTScore Icon
Popularity

Reputation Manager (by Customer Alliance)

53 verified reviews

GuestRevu

319 verified reviews

Sojern Reputation Manager

3 verified reviews
Likelihood to Recommend

Reputation Manager (by Customer Alliance)

94%

GuestRevu

94%

Sojern Reputation Manager

100%
Ease of Use

Reputation Manager (by Customer Alliance)

4.7

GuestRevu

4.6

Sojern Reputation Manager

4.3
ROI

Reputation Manager (by Customer Alliance)

4.4

GuestRevu

4.6

Sojern Reputation Manager

5
Implementation

Reputation Manager (by Customer Alliance)

4.8

GuestRevu

4.6

Sojern Reputation Manager

Not enough data available
Customer Support

Reputation Manager (by Customer Alliance)

4.7

Verified Customer Support

GuestRevu

4.7

Verified Customer Support

Sojern Reputation Manager

5

Verified Customer Support

Certificate of Excellence

Reputation Manager (by Customer Alliance)

GuestRevu

Sojern Reputation Manager

Features

Surveys & Feedback

SMS text messaging

Sentiment Analysis

Guest satisfaction surveys

Responsive surveys

Review encouragement

Email reminders

Customizable questions

Conditional logic

Segmented surveys

In-stay surveys

Review Generation

Tripadvisor Review Partner

SMS text messaging

Workflow Management

Respond to reviews

Review encouragement

Follow-up & Resolution

AI Generated Reply Automation

Workflow Management

Respond to reviews

Alerts & Notifications

Ticketing system

In-stay surveys

Case Management

Reporting, Analytics & Insights

Sentiment Analysis

Revenue Reporting

Competitive Intelligence

Corporate Reporting

Reporting Dashboard

Competitive Benchmarking

Department level reporting

Channels

Social Media

Tripadvisor

Booking.com

Google

Admin & Settings

Multi-property Management

Mobile Accessibility

Other

SMS text messaging

Case Management

Reputation Manager (by Customer Alliance)

Surveys & Feedback

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Channels

Admin & Settings

Other

GuestRevu

Surveys & Feedback

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Channels

Admin & Settings

Other

Sojern Reputation Manager

Surveys & Feedback

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Channels

Admin & Settings

Other

GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK

TOP Matches

Customer Alliance
vs.
GuestRevu
vs.
Sojern

Customers

Top 3 Segments

Reputation Manager (by Customer Alliance)

Branded Hotels - 13%
Boutiques - 13%
City Center Hotels - 11%

GuestRevu

Boutiques - 23%
Resorts - 14%
Bed & Breakfast & Inns - 10%

Sojern Reputation Manager

Boutiques - 67%
Motels - 33%
Resorts - 0%
Featured clients

Reputation Manager (by Customer Alliance)

GuestRevu

Sojern Reputation Manager

Sojern doesn’t have any featured brands available

Fit Score for Your Property

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Pricing

Pricing Benchmark

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Customer Alliance Average Customer Alliance

Below Average

This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.

GuestRevu Average GuestRevu

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Sojern Average Sojern

Reputation Manager (by Customer Alliance)

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

GuestRevu

Below Average
This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.

Sojern Reputation Manager

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
Custom Price Quote
Customer Alliance
vs.
GuestRevu
vs.
Sojern

What Customers Are Saying

Most Recent Review

Reputation Manager (by Customer Alliance)

Best professional tool for review and feedback management for the hotel industry

Manager Online Communication from Regensburg (Germany)

GuestRevu

Fantastic support & survey product.

Founder from Khwai (Botswana)

Sojern Reputation Manager

Effortless Guest Marketing & Messaging: A Game Changer!

FD from Seaside (United States of America)
Most Positive Review

Reputation Manager (by Customer Alliance)

Great rating tool (translated from German) Super Bewertungstool Interventionsmöglichk (original German)

Manager

GuestRevu

GuestRevu has helped our new property climb the TripAdvisor ranks very quickly

Manager

Sojern Reputation Manager

Exc

Owner from South Lake Tahoe (United States of America)
Most Critical

Reputation Manager (by Customer Alliance)

Reputation management made easy

Marketing Manager

GuestRevu

Excellent guest review platform

Manager

Sojern Reputation Manager

Exc

Owner from South Lake Tahoe (United States of America)
References

Reputation Manager (by Customer Alliance)

Adelina Cantarell
Directora Comercial Hotel HCC Montblanc

Christian Hempel-Werner
Head of Business Operations A&O Hotels and Hostels

GuestRevu

Daniel Thompson
General Manager Mullion Cove Hotel Cornwall

Kevin Charity
CEO The Coaching Inn Group

Tarek Aboudib
General Manager Sandy Beach Hotel & Resort

Mat Matysik
Marketing Manager Shamwari Private Game Reserve in the Eastern Cape

Sojern Reputation Manager

Sojern doesn’t have any references available

General Info

Screenshots
Integrations

Reputation Manager (by Customer Alliance)

Property Management Systems (24) Booking Engine (9) Channel Managers (7)

GuestRevu

Property Management Systems (22) Hotel Management Software (10) Booking Engine (8)

Sojern Reputation Manager

Property Management Systems (13) Booking Engine (11) Channel Managers (6)
Recent Articles

Sojern Reputation Manager

Sojern doesn’t have any recent articles