Compare Reputation Manager (by Customer Alliance) vs Roomatic vs TrustYou Customer Experience Platform (CXP)

Customer Alliance

Reputation Manager (by Customer Alliance)

90 reviews
Roomatic

Roomatic

1 reviews
TrustYou

TrustYou Customer Experience Platform (CXP)

440 reviews

Compare Reputation Manager (by Customer Alliance) vs Roomatic vs TrustYou Customer Experience Platform (CXP)

Reputation Management vendor comparison between Reputation Manager (by Customer Alliance) vs Roomatic vs TrustYou Customer Experience Platform (CXP). Find out which Reputation Management is right for you based on realtime data from 531 verified hotelier reviews across 93 countries.

Customer Alliance

Customer Alliance

Ranked 5 (out of 59)

4.7
90 reviews
View profile
Roomatic

Roomatic

Ranked 26 (out of 59)

4.0
1 reviews
View profile
TrustYou

TrustYou

Ranked 2 (out of 59)

4.6
440 reviews
View profile

Ratings Summary

HT Score

Reputation Manager (by Customer Alliance)

82 HTScore Icon

Roomatic

unranked HTScore Icon

TrustYou Customer Experience Platform (CXP)

98 HTScore Icon
Popularity

Reputation Manager (by Customer Alliance)

90 verified reviews

Roomatic

1 verified reviews

TrustYou Customer Experience Platform (CXP)

440 verified reviews
Likelihood to Recommend

Reputation Manager (by Customer Alliance)

93%

Roomatic

80%

TrustYou Customer Experience Platform (CXP)

92%
Ease of Use

Reputation Manager (by Customer Alliance)

4.7

Roomatic

5

TrustYou Customer Experience Platform (CXP)

4.6
ROI

Reputation Manager (by Customer Alliance)

4.3

Roomatic

2

TrustYou Customer Experience Platform (CXP)

4.4
Implementation

Reputation Manager (by Customer Alliance)

4.6

Roomatic

Not enough data available

TrustYou Customer Experience Platform (CXP)

4.5
Customer Support

Reputation Manager (by Customer Alliance)

4.7

Verified Customer Support

Roomatic

0

Verified Customer Support

TrustYou Customer Experience Platform (CXP)

4.6

Verified Customer Support

Certificate of Excellence

Reputation Manager (by Customer Alliance)

Roomatic

TrustYou Customer Experience Platform (CXP)

Features

Surveys & Feedback

SMS text messaging

Sentiment Analysis

Guest satisfaction surveys

Responsive surveys

Review encouragement

Email reminders

Customizable questions

Conditional logic

Segmented surveys

In-stay surveys

Review Generation

Tripadvisor Review Partner

SMS text messaging

Workflow Management

Respond to reviews

Review encouragement

Follow-up & Resolution

AI Generated Reply Automation

Workflow Management

Respond to reviews

Alerts & Notifications

Ticketing system

In-stay surveys

Case Management

Reporting, Analytics & Insights

Sentiment Analysis

Revenue Reporting

Competitive Intelligence

Corporate Reporting

Reporting Dashboard

Competitive Benchmarking

Department level reporting

Channels

Social Media

Tripadvisor

Booking.com

Google

Admin & Settings

Multi-property Management

Mobile Accessibility

Other

SMS text messaging

Case Management

Reputation Manager (by Customer Alliance)

Surveys & Feedback

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Channels

Admin & Settings

Other

Roomatic

Surveys & Feedback

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Channels

Admin & Settings

Other

TrustYou Customer Experience Platform (CXP)

Surveys & Feedback

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Channels

Admin & Settings

Other

GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK

TOP Matches

Customer Alliance
vs.
Roomatic
vs.
TrustYou

Customers

Top 3 Segments

Reputation Manager (by Customer Alliance)

Branded Hotels - 11%
Boutiques - 9%
City Center Hotels - 8%

Roomatic

Other - 100%
Resorts - 0%
Motels - 0%

TrustYou Customer Experience Platform (CXP)

Resorts - 13%
Branded Hotels - 13%
Other - 8%
Featured clients
-
-

TrustYou Customer Experience Platform (CXP)

Fit Score for Your Property

Want to find out which vendor is the best fit for your hotels?

Take the quiz

Pricing

Pricing Benchmark

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Customer Alliance Average Customer Alliance

Pricing Available By Request

Roomatic has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

TrustYou Average TrustYou

Reputation Manager (by Customer Alliance)

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Roomatic

Pricing Available By Request
Roomatic has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

TrustYou Customer Experience Platform (CXP)

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
Custom Price Quote
Customer Alliance
vs.
Roomatic
vs.
TrustYou

What Customers Are Saying

Most Recent Review

Reputation Manager (by Customer Alliance)

Makes life easier

Resort und Sales Manager from Innsbruck (Austria)

Roomatic

Worth checking out but not a gamechanger

General Manager from San Jose (United States)

TrustYou Customer Experience Platform (CXP)

I love TrustYou

General Manager from Rio de Janeiro (Brazil)
Most Positive Review

Reputation Manager (by Customer Alliance)

Great rating tool (translated from German) Super Bewertungstool Interventionsmöglichk (original German)

Manager

Roomatic

Worth checking out but not a gamechanger

General Manager from San Jose (United States)

TrustYou Customer Experience Platform (CXP)

Thai City Centre Hotel Review of TrustYou

Human Resources
Most Critical

Reputation Manager (by Customer Alliance)

Very helpful.

Dyrektor Ds. jakości

Roomatic

Worth checking out but not a gamechanger

General Manager from San Jose (United States)

TrustYou Customer Experience Platform (CXP)

Perfect

Guest Experience Manager from Cairo (Egypt)
References
-
-

TrustYou Customer Experience Platform (CXP)

Shanna Davis
Marketing Manager Ayres Hotels

General Info

Screenshots

Roomatic doesn't have any screenshots

Integrations

Reputation Manager (by Customer Alliance)

Property Management Systems (25) Booking Engine (9) Hotel Management Software (9)

Roomatic

Roomatic doesn't have any integrations

TrustYou Customer Experience Platform (CXP)

Property Management Systems (29) Hotel Management Software (15) Booking Engine (14)
Recent Company Updates
-
-

TrustYou Customer Experience Platform (CXP)

TrustYou doesn’t have any recent company updates

What hoteliers in United States of America are checking out
Backed by 60,000+ verified hotel software reviews
Reviewer avatar Reviewer avatar Reviewer avatar Reviewer avatar Reviewer avatar Reviewer avatar Reviewer avatar Reviewer avatar Reviewer avatar Reviewer avatar

Get personalized product recommendations

Product recommendations advisor

Ghostel icon

Let´s lookup your hotel information