Compare Reputation Manager (by Customer Alliance) vs TrustYou (Reputation) vs Qualitando

Customer Alliance

Reputation Manager (by Customer Alliance)

53 reviews
TrustYou

TrustYou (Reputation)

257 reviews
Qualitando

Qualitando

35 reviews

Compare Reputation Manager (by Customer Alliance) vs TrustYou (Reputation) vs Qualitando

Reputation Management vendor comparison between Reputation Manager (by Customer Alliance) vs TrustYou (Reputation) vs Qualitando. Find out which Reputation Management is right for you based on realtime data from 345 verified hotelier reviews across 70 countries.

Customer Alliance

Customer Alliance

Ranked 4 (out of 50)

4.7
53 reviews
View profile
TrustYou

TrustYou

Ranked 3 (out of 50)

4.4
257 reviews
View profile
Qualitando

Qualitando

Ranked 7 (out of 50)

5.0
35 reviews
View profile

Ratings Summary

HT Score

Reputation Manager (by Customer Alliance)

86 HTScore Icon

TrustYou (Reputation)

90 HTScore Icon

Qualitando

76 HTScore Icon
Popularity

Reputation Manager (by Customer Alliance)

53 verified reviews

TrustYou (Reputation)

257 verified reviews

Qualitando

35 verified reviews
Likelihood to Recommend

Reputation Manager (by Customer Alliance)

94%

TrustYou (Reputation)

88%

Qualitando

99%
Ease of Use

Reputation Manager (by Customer Alliance)

4.7

TrustYou (Reputation)

4.5

Qualitando

4.8
ROI

Reputation Manager (by Customer Alliance)

4.4

TrustYou (Reputation)

4.3

Qualitando

4.9
Implementation

Reputation Manager (by Customer Alliance)

4.8

TrustYou (Reputation)

4.3

Qualitando

4.8
Customer Support

Reputation Manager (by Customer Alliance)

4.7

Verified Customer Support

TrustYou (Reputation)

4.5

Verified Customer Support

Qualitando

5

Verified Customer Support

Certificate of Excellence

Reputation Manager (by Customer Alliance)

TrustYou (Reputation)

Qualitando

Features

Surveys & Feedback

SMS text messaging

Sentiment Analysis

Guest satisfaction surveys

Responsive surveys

Review encouragement

Email reminders

Customizable questions

Conditional logic

Segmented surveys

In-stay surveys

Review Generation

Tripadvisor Review Partner

SMS text messaging

Workflow Management

Respond to reviews

Review encouragement

Follow-up & Resolution

AI Generated Reply Automation

Workflow Management

Respond to reviews

Alerts & Notifications

Ticketing system

In-stay surveys

Case Management

Reporting, Analytics & Insights

Sentiment Analysis

Revenue Reporting

Competitive Intelligence

Corporate Reporting

Reporting Dashboard

Competitive Benchmarking

Department level reporting

Channels

Social Media

Tripadvisor

Booking.com

Google

Admin & Settings

Multi-property Management

Mobile Accessibility

Other

SMS text messaging

Case Management

Reputation Manager (by Customer Alliance)

Surveys & Feedback

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Channels

Admin & Settings

Other

TrustYou (Reputation)

Surveys & Feedback

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Channels

Admin & Settings

Other

Qualitando

Surveys & Feedback

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Channels

Admin & Settings

Other

GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK

TOP Matches

Customer Alliance
vs.
TrustYou
vs.
Qualitando

Customers

Top 3 Segments

Reputation Manager (by Customer Alliance)

Branded Hotels - 13%
Boutiques - 13%
City Center Hotels - 11%

TrustYou (Reputation)

Resorts - 19%
Branded Hotels - 15%
Other - 14%

Qualitando

Resorts - 26%
City Center Hotels - 11%
Luxury Hotels - 9%
Featured clients

Reputation Manager (by Customer Alliance)

TrustYou (Reputation)

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Fit Score for Your Property

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Pricing

Pricing Benchmark

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Customer Alliance Average Customer Alliance

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

TrustYou Average TrustYou

Below Average

This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.

Qualitando Average Qualitando

Reputation Manager (by Customer Alliance)

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

TrustYou (Reputation)

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Qualitando

Below Average
This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.
Custom Price Quote
Customer Alliance
vs.
TrustYou
vs.
Qualitando

What Customers Are Saying

Most Recent Review

Reputation Manager (by Customer Alliance)

Best professional tool for review and feedback management for the hotel industry

Manager Online Communication from Regensburg (Germany)

TrustYou (Reputation)

Good program to get an overview about the performance of the business

Digital Marketing & Performance Specialist from Berlin (Germany)

Qualitando

Qualitando, a great partner!

Sales Manager from Montecatini Terme (Italy)
Most Positive Review

Reputation Manager (by Customer Alliance)

Great rating tool (translated from German) Super Bewertungstool Interventionsmöglichk (original German)

Manager

TrustYou (Reputation)

Connect with all social media related guest comments

Front Office Manager

Qualitando

A key partner for reputation management

Hotel Manager
Most Critical

Reputation Manager (by Customer Alliance)

Reputation management made easy

Marketing Manager

TrustYou (Reputation)

Overview

Front Office Manager

Qualitando

A key partner for reputation management

Hotel Manager
References

Reputation Manager (by Customer Alliance)

Adelina Cantarell
Directora Comercial Hotel HCC Montblanc

Christian Hempel-Werner
Head of Business Operations A&O Hotels and Hostels

TrustYou (Reputation)

Selim Imre
Rooms Division Manager Aska Hotels Sun Queen Beach

Shanna Davis
Marketing Manager Ayres Hotels

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General Info

Screenshots
Integrations

Reputation Manager (by Customer Alliance)

Property Management Systems (24) Booking Engine (9) Channel Managers (7)

TrustYou (Reputation)

Property Management Systems (24) Booking Engine (13) Hotel Management Software (13)

Qualitando

Booking Engine (5) Channel Managers (4) Property Management Systems (4)