Compare Guest Feedback (by Customer Alliance) vs Ask Nicely vs Trustpilot

Customer Alliance

Guest Feedback (by Customer Alliance)

65 reviews
Ask Nicely

Ask Nicely

0 reviews
Trustpilot

Trustpilot

0 reviews

Compare Guest Feedback (by Customer Alliance) vs Ask Nicely vs Trustpilot

Guest Survey Software vendor comparison between Guest Feedback (by Customer Alliance) vs Ask Nicely vs Trustpilot. Find out which Guest Survey Software is right for you based on realtime data from 65 verified hotelier reviews across 13 countries.

Customer Alliance

Customer Alliance

Ranked 3 (out of 25)

4.7
65 reviews
View profile
Ask Nicely

Ask Nicely

Ranked 20 (out of 25)

N/A
0 reviews
View profile
Trustpilot

Trustpilot

Ranked 21 (out of 25)

N/A
0 reviews
View profile

Ratings Summary

HT Score

Guest Feedback (by Customer Alliance)

87 HTScore Icon

Ask Nicely

unranked HTScore Icon

Trustpilot

unranked HTScore Icon
Popularity

Guest Feedback (by Customer Alliance)

65 verified reviews

Ask Nicely

0 verified reviews

Trustpilot

0 verified reviews
Likelihood to Recommend

Guest Feedback (by Customer Alliance)

94%

Ask Nicely

0%

Trustpilot

0%
Ease of Use

Guest Feedback (by Customer Alliance)

4.7

Ask Nicely

0

Trustpilot

0
ROI

Guest Feedback (by Customer Alliance)

4.4

Ask Nicely

0

Trustpilot

0
Implementation

Guest Feedback (by Customer Alliance)

4.6

Ask Nicely

Not enough data available

Trustpilot

Not enough data available
Customer Support

Guest Feedback (by Customer Alliance)

4.6

Verified Customer Support

Ask Nicely

0

Verified Customer Support

Trustpilot

0

Verified Customer Support

Certificate of Excellence

Guest Feedback (by Customer Alliance)

Ask Nicely

Trustpilot

Features

Survey Builder

On-site/In-Stay Surveys

Customizable questions

Conditional logic

Segmented surveys

Responsive surveys

Net Promoter Score (NPS)

Guest satisfaction surveys

Delivery Channels

SMS Text Based Surveys

On-site/In-Stay Surveys

Pre-arrival Surveys

Mobile Access

Guest room TV or tablets

Email

Review Generation

Review Routing

Certified TripAdvisor Review Collection Partner

Social review tracking

SMS text review collection

Follow-up & Resolution

Case Management/Ticketing System

Real Time Alerts

Assign alerts to departments

In app email response

In app call back

Reporting, Analytics & Insights

Analytics & Sentiment Analysis

Flexible role based reporting

Social review tracking

Guest Feedback (by Customer Alliance)

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Ask Nicely

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Trustpilot

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK

TOP Matches

Customer Alliance
vs.
Ask Nicely
vs.
Trustpilot

Customers

Top 3 Segments

Guest Feedback (by Customer Alliance)

Luxury Hotels - 17%
Resorts - 12%
Boutiques - 12%

Ask Nicely

Resorts - 0%
Motels - 0%
Hostels - 0%

Trustpilot

Resorts - 0%
Motels - 0%
Hostels - 0%
Featured clients
-
-
-

Fit Score for Your Property

Want to find out which vendor is the best fit for your hotels?

Take the quiz

Pricing

Pricing Benchmark

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Customer Alliance Average Customer Alliance

Pricing Available By Request

Ask Nicely has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

Pricing Available By Request

Trustpilot has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

Guest Feedback (by Customer Alliance)

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Ask Nicely

Pricing Available By Request
Ask Nicely has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

Trustpilot

Pricing Available By Request
Trustpilot has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
Custom Price Quote
Customer Alliance
vs.
Ask Nicely
vs.
Trustpilot
1-click quote request

What Customers Are Saying

Most Recent Review

Guest Feedback (by Customer Alliance)

Best professional tool for review and feedback management for the hotel industry

Manager Online Communication from Regensburg (Germany)

Ask Nicely

Ask Nicely doesn’t have any clients that have vouched for the product

Trustpilot

Trustpilot doesn’t have any clients that have vouched for the product
Most Positive Review

Guest Feedback (by Customer Alliance)

Intuitive and easy-to-use tool for guest surveys, feedback and reputation

Leitung Gästehaus St. Georg from Kelheim (Germany)

Ask Nicely

Ask Nicely doesn’t have any clients that have vouched for the product

Trustpilot

Trustpilot doesn’t have any clients that have vouched for the product
Most Critical

Guest Feedback (by Customer Alliance)

Intuitive and easy-to-use tool for guest surveys, feedback and reputation

Leitung Gästehaus St. Georg from Kelheim (Germany)

Ask Nicely

Ask Nicely doesn’t have any clients that have vouched for the product

Trustpilot

Trustpilot doesn’t have any clients that have vouched for the product
References
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General Info

Screenshots

Ask Nicely doesn't have any screenshots

Trustpilot doesn't have any screenshots

Integrations

Guest Feedback (by Customer Alliance)

Property Management Systems (24) Booking Engine (9) Channel Managers (7)
View all integrations (47)

Ask Nicely

Ask Nicely doesn't have any integrations

Trustpilot

Trustpilot doesn't have any integrations

Recent Company Updates
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Recent Articles

Ask Nicely

Ask Nicely doesn’t have any recent articles

Trustpilot

Trustpilot doesn’t have any recent articles