Compare Guest Feedback (by Customer Alliance) vs BrandWatch vs Trustpilot

Compare Guest Feedback (by Customer Alliance) vs BrandWatch vs Trustpilot

Guest Survey Software vendor comparison between Guest Feedback (by Customer Alliance) vs BrandWatch vs Trustpilot. Find out which Guest Survey Software is right for you based on realtime data from 65 verified hotelier reviews across 13 countries.

Ratings Summary

HT Score

Guest Feedback (by Customer Alliance)

87

BrandWatch

unranked

Trustpilot

unranked

Popularity

Guest Feedback (by Customer Alliance)

65 verified reviews

BrandWatch

0 verified reviews

Trustpilot

0 verified reviews

Likelihood to Recommend

Guest Feedback (by Customer Alliance)

94%

BrandWatch

0%

Trustpilot

0%

Ease of Use

Guest Feedback (by Customer Alliance)

4.7

BrandWatch

0

Trustpilot

0

ROI

Guest Feedback (by Customer Alliance)

4.4

BrandWatch

0

Trustpilot

0

Implementation

Guest Feedback (by Customer Alliance)

4.6

BrandWatch

Not enough data available

Trustpilot

Not enough data available

Customer Support

Guest Feedback (by Customer Alliance)

4.6

Verified Customer Support

BrandWatch

0

Verified Customer Support

Trustpilot

0

Verified Customer Support

Certificate of Excellence

Guest Feedback (by Customer Alliance)

BrandWatch

Trustpilot

Features

Survey Builder

On-site/In-Stay Surveys

Customizable questions

Conditional logic

Use conditional logic to display or hide survey questions based on the guest's response.

Segmented surveys

Send customized Segmented Surveys to specific audiences based on PMS or contact list criteria.

Responsive surveys

Net Promoter Score (NPS)

Guest satisfaction surveys

Delivery Channels

SMS Text Based Surveys

On-site/In-Stay Surveys

Pre-arrival Surveys

Mobile Access

Guest room TV or tablets

Email

Review Generation

Review Routing

Certified TripAdvisor Review Collection Partner

Social review tracking

SMS text review collection

Follow-up & Resolution

Case Management/Ticketing System

Real Time Alerts

Assign alerts to departments

In app email response

In app call back

Reporting, Analytics & Insights

Analytics & Sentiment Analysis

Flexible role based reporting

Social review tracking

Guest Feedback (by Customer Alliance)

Survey Builder

On-site/In-Stay Surveys
Customizable questions
Conditional logic

Use conditional logic to display or hide survey questions based on the guest's response.
Segmented surveys

Send customized Segmented Surveys to specific audiences based on PMS or contact list criteria.
Responsive surveys
Net Promoter Score (NPS)
Guest satisfaction surveys

Delivery Channels

SMS Text Based Surveys
On-site/In-Stay Surveys
Pre-arrival Surveys
Mobile Access
Guest room TV or tablets
Email

Review Generation

Review Routing
Certified TripAdvisor Review Collection Partner
Social review tracking
SMS text review collection

Follow-up & Resolution

Case Management/Ticketing System
Real Time Alerts
Assign alerts to departments
In app email response
In app call back

Reporting, Analytics & Insights

Analytics & Sentiment Analysis
Flexible role based reporting
Social review tracking

BrandWatch

Trustpilot

Survey Builder

On-site/In-Stay Surveys
Customizable questions
Conditional logic

Use conditional logic to display or hide survey questions based on the guest's response.
Segmented surveys

Send customized Segmented Surveys to specific audiences based on PMS or contact list criteria.
Responsive surveys
Net Promoter Score (NPS)
Guest satisfaction surveys

Delivery Channels

SMS Text Based Surveys
On-site/In-Stay Surveys
Pre-arrival Surveys
Mobile Access
Guest room TV or tablets
Email

Review Generation

Review Routing
Certified TripAdvisor Review Collection Partner
Social review tracking
SMS text review collection

Follow-up & Resolution

Case Management/Ticketing System
Real Time Alerts
Assign alerts to departments
In app email response
In app call back

Reporting, Analytics & Insights

Analytics & Sentiment Analysis
Flexible role based reporting
Social review tracking

GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK

TOP Matches

Customer Alliance

Customer Alliance

vs.

BrandWatch

BrandWatch

vs.

Trustpilot

Trustpilot

Take recommendations quiz

Customers

Top 3 Segments

Guest Feedback (by Customer Alliance)

Luxury Hotels - 17%

Resorts - 12%

Boutiques - 12%

BrandWatch

Resorts - 0%

Motels - 0%

Hostels - 0%

Trustpilot

Resorts - 0%

Motels - 0%

Hostels - 0%

Featured clients

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-

-

Fit Score for Your Property

Want to find out which vendor is the best fit for your hotels?

What Customers Are Saying

Most Recent Review

Guest Feedback (by Customer Alliance)

Best professional tool for review and feedback management for the hotel industry

Manager Online Communication from Regensburg (Germany)

BrandWatch

BrandWatch doesn’t have any clients that have vouched for the product

Trustpilot

Trustpilot doesn’t have any clients that have vouched for the product

Most Positive Review

Guest Feedback (by Customer Alliance)

Intuitive and easy-to-use tool for guest surveys, feedback and reputation

Leitung Gästehaus St. Georg from Kelheim (Germany)

BrandWatch

BrandWatch doesn’t have any clients that have vouched for the product

Trustpilot

Trustpilot doesn’t have any clients that have vouched for the product

Most Critical

Guest Feedback (by Customer Alliance)

Intuitive and easy-to-use tool for guest surveys, feedback and reputation

Leitung Gästehaus St. Georg from Kelheim (Germany)

BrandWatch

BrandWatch doesn’t have any clients that have vouched for the product

Trustpilot

Trustpilot doesn’t have any clients that have vouched for the product

References

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General Info

Screenshots

BrandWatch doesn't have any screenshots

Trustpilot doesn't have any screenshots

Integrations

Guest Feedback (by Customer Alliance)

Property Management Systems (24) Booking Engine (9) Channel Managers (7)

View all integrations (48)

BrandWatch

BrandWatch doesn't have any integrations

Trustpilot

Trustpilot doesn't have any integrations

Recent Company Updates

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-

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Recent Articles

Guest Feedback (by Customer Alliance)

The Definitive Guide to ITB Berlin 2019: 5 Key Trends That Every Hotelier Must Know

Customer Alliance Now Available on Oracle Cloud Marketplace

BrandWatch

BrandWatch doesn’t have any recent articles

Trustpilot

Trustpilot doesn’t have any recent articles