Compare Guest Feedback (by Customer Alliance) vs Helix by micrometrics vs Intercom

Customer Alliance

Guest Feedback (by Customer Alliance)

65 reviews
MicroMetrics

Helix by micrometrics

2 reviews
Intercom

Intercom

0 reviews

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Compare Guest Feedback (by Customer Alliance) vs Helix by micrometrics vs Intercom

Guest Survey Software vendor comparison between Guest Feedback (by Customer Alliance) vs Helix by micrometrics vs Intercom. Find out which Guest Survey Software is right for you based on realtime data from 67 verified hotelier reviews across 13 countries.

Customer Alliance

Customer Alliance

Ranked 2 (out of 26)

4.7
65 reviews
View profile
MicroMetrics

MicroMetrics

Ranked 10 (out of 26)

4.8
2 reviews
View profile
Intercom

Intercom

Ranked 22 (out of 26)

N/A
0 reviews
View profile

Ratings Summary

HT Score

Guest Feedback (by Customer Alliance)

90 HTScore Icon

Helix by micrometrics

unranked HTScore Icon

Intercom

unranked HTScore Icon
Popularity

Guest Feedback (by Customer Alliance)

65 verified reviews

Helix by micrometrics

2 verified reviews

Intercom

0 verified reviews
Likelihood to Recommend

Guest Feedback (by Customer Alliance)

94%

Helix by micrometrics

95%

Intercom

0%
Ease of Use

Guest Feedback (by Customer Alliance)

4.7

Helix by micrometrics

5

Intercom

0
ROI

Guest Feedback (by Customer Alliance)

4.4

Helix by micrometrics

5

Intercom

0
Implementation

Guest Feedback (by Customer Alliance)

4.6

Helix by micrometrics

Not enough data available

Intercom

Not enough data available
Customer Support

Guest Feedback (by Customer Alliance)

4.6

Verified Customer Support

Helix by micrometrics

4.8

Verified Customer Support

Intercom

0

Verified Customer Support

Certificate of Excellence

Guest Feedback (by Customer Alliance)

Helix by micrometrics

Intercom

Features

Survey Builder

On-site/In-Stay Surveys

Customizable questions

Conditional logic

Segmented surveys

Responsive surveys

Net Promoter Score (NPS)

Guest satisfaction surveys

Delivery Channels

SMS Text Based Surveys

On-site/In-Stay Surveys

Pre-arrival Surveys

Mobile Access

Guest room TV or tablets

Email

Review Generation

Review Routing

Certified TripAdvisor Review Collection Partner

Social review tracking

SMS text review collection

Follow-up & Resolution

Case Management/Ticketing System

Real Time Alerts

Assign alerts to departments

In app email response

In app call back

Reporting, Analytics & Insights

Analytics & Sentiment Analysis

Flexible role based reporting

Social review tracking

Guest Feedback (by Customer Alliance)

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Helix by micrometrics

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Intercom

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK

TOP Matches

Customer Alliance
vs.
MicroMetrics
vs.
Intercom

Customers

Top 3 Segments

Guest Feedback (by Customer Alliance)

Luxury Hotels - 17%
Resorts - 12%
Boutiques - 12%

Helix by micrometrics

Other - 50%
Boutiques - 50%
Resorts - 0%

Intercom

Resorts - 0%
Motels - 0%
Hostels - 0%
Featured clients
-
-
-

Fit Score for Your Property

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Pricing

Pricing Benchmark

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Customer Alliance Average Customer Alliance

Pricing Available By Request

MicroMetrics has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

Pricing Available By Request

Intercom has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

Guest Feedback (by Customer Alliance)

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Helix by micrometrics

Pricing Available By Request
MicroMetrics has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

Intercom

Pricing Available By Request
Intercom has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
Custom Price Quote
Customer Alliance
vs.
MicroMetrics
vs.
Intercom
1-click quote request

What Customers Are Saying

Most Recent Review

Guest Feedback (by Customer Alliance)

A tool that allows you to build your own surveys and collect all the opinions that appear on the Internet in one place.

Audytor

Helix by micrometrics

Outstanding Guest Engagement. We changed the rating level so we could increase the number of responses from 7 to 8.

General Manager from (United States)

Intercom

Intercom doesn’t have any clients that have vouched for the product
Most Positive Review

Guest Feedback (by Customer Alliance)

Customer feedback management

MANAGER from Ath (Belgium)

Helix by micrometrics

Outstanding Guest Engagement. We changed the rating level so we could increase the number of responses from 7 to 8.

General Manager from (United States)

Intercom

Intercom doesn’t have any clients that have vouched for the product
Most Critical

Guest Feedback (by Customer Alliance)

Customer feedback management

MANAGER from Ath (Belgium)

Helix by micrometrics

Outstanding Guest Engagement. We changed the rating level so we could increase the number of responses from 7 to 8.

General Manager from (United States)

Intercom

Intercom doesn’t have any clients that have vouched for the product
References
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General Info

Screenshots

Intercom doesn't have any screenshots

Integrations

Guest Feedback (by Customer Alliance)

Property Management Systems (24) Booking Engine (9) Channel Managers (7)
View all integrations (48)

Helix by micrometrics

Property Management Systems (1)
View all integrations (1)

Intercom

Intercom doesn't have any integrations

Recent Company Updates
-
-
-
Recent Articles

Helix by micrometrics

MicroMetrics doesn’t have any recent articles

Intercom

Intercom doesn’t have any recent articles

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