Compare CustomerCount Surveys vs GuestRevu vs Medallia

CustomerCount

CustomerCount Surveys

0 reviews
GuestRevu

GuestRevu

321 reviews
Medallia

Medallia

8 reviews

Compare CustomerCount Surveys vs GuestRevu vs Medallia

Guest Survey Software vendor comparison between CustomerCount Surveys vs GuestRevu vs Medallia. Find out which Guest Survey Software is right for you based on realtime data from 329 verified hotelier reviews across 44 countries.

CustomerCount

CustomerCount

Ranked 25 (out of 25)

N/A
0 reviews
View profile
GuestRevu

GuestRevu

Ranked 2 (out of 55)

4.7
321 reviews
View profile
Medallia

Medallia

Ranked 7 (out of 25)

4.8
8 reviews
View profile

Ratings Summary

HT Score

CustomerCount Surveys

unranked HTScore Icon

GuestRevu

95 HTScore Icon

Medallia

unranked HTScore Icon
Popularity

CustomerCount Surveys

0 verified reviews

GuestRevu

321 verified reviews

Medallia

8 verified reviews
Likelihood to Recommend

CustomerCount Surveys

0%

GuestRevu

94%

Medallia

96%
Ease of Use

CustomerCount Surveys

0

GuestRevu

4.6

Medallia

4.6
ROI

CustomerCount Surveys

0

GuestRevu

4.6

Medallia

4.5
Implementation

CustomerCount Surveys

Not enough data available

GuestRevu

4.6

Medallia

4.9
Customer Support

CustomerCount Surveys

0

Verified Customer Support

GuestRevu

4.7

Verified Customer Support

Medallia

4.8

Verified Customer Support

Certificate of Excellence

CustomerCount Surveys

GuestRevu

Medallia

Features

Survey Builder

On-site/In-Stay Surveys

Customizable questions

Conditional logic

Segmented surveys

Responsive surveys

Net Promoter Score (NPS)

Guest satisfaction surveys

Delivery Channels

SMS Text Based Surveys

On-site/In-Stay Surveys

Pre-arrival Surveys

Mobile Access

Guest room TV or tablets

Email

Review Generation

Review Routing

Certified TripAdvisor Review Collection Partner

Social review tracking

SMS text review collection

Follow-up & Resolution

Case Management/Ticketing System

Real Time Alerts

Assign alerts to departments

In app email response

In app call back

Reporting, Analytics & Insights

Analytics & Sentiment Analysis

Flexible role based reporting

Social review tracking

Other

Case Management

Social review tracking

CustomerCount Surveys

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Other

GuestRevu

Surveys & Feedback

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Channels

Admin & Settings

Other

Medallia

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Other

GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK

TOP Matches

CustomerCount
vs.
GuestRevu
vs.
Medallia

Customers

Top 3 Segments

CustomerCount Surveys

Resorts - 0%
Motels - 0%
Hostels - 0%

GuestRevu

Boutiques - 23%
Resorts - 14%
Bed & Breakfast & Inns - 10%

Medallia

Other - 87%
Resorts - 13%
Motels - 0%
Featured clients
-

GuestRevu

-

Fit Score for Your Property

Want to find out which vendor is the best fit for your hotels?

Take the quiz

Pricing

Pricing Benchmark

Pricing Available By Request

CustomerCount has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

GuestRevu Average GuestRevu

Pricing Available By Request

Medallia has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

CustomerCount Surveys

Pricing Available By Request
CustomerCount has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

GuestRevu

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Medallia

Pricing Available By Request
Medallia has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
Custom Price Quote
CustomerCount
vs.
GuestRevu
vs.
Medallia

What Customers Are Saying

Most Recent Review

CustomerCount Surveys

CustomerCount doesn’t have any clients that have vouched for the product

GuestRevu

GuestRevu Rating

Regional General Manager from Samarinda (Indonesia)

Medallia

Medallia is fairly intuitive, but does take some time to get acclimated. It is incredibly convenient to have access to both Medallia surveys and social media reviews all in one place.

Chef concierge from Houston (United States)
Most Positive Review

CustomerCount Surveys

CustomerCount doesn’t have any clients that have vouched for the product

GuestRevu

GuestRevu has helped our new property climb the TripAdvisor ranks very quickly

Manager

Medallia

Nice Tool

General Manager from San Francisco (United States)
Most Critical

CustomerCount Surveys

CustomerCount doesn’t have any clients that have vouched for the product

GuestRevu

Very satisfied with their service and platform

Marketing Coordinator from

Medallia

Very user friendly. There are many graphic charts that make it easy to see bench marks for guest satisfaction

Night Manager from Las Vegas (United States)
References
-

GuestRevu

Daniel Thompson
General Manager Mullion Cove Hotel Cornwall

Kevin Charity
CEO The Coaching Inn Group

Tarek Aboudib
General Manager Sandy Beach Hotel & Resort

Mat Matysik
Marketing Manager Shamwari Private Game Reserve in the Eastern Cape

-

General Info

Screenshots

CustomerCount doesn't have any screenshots

Integrations

CustomerCount Surveys

CustomerCount doesn't have any integrations

GuestRevu

Property Management Systems (22) Hotel Management Software (10) Booking Engine (8)

Medallia

Business Intelligence (2) Booking Engine (1) Hotel Reservations Software (1)