Compare CustomerCount Surveys vs Medallia vs Nivula Reputation

CustomerCount

CustomerCount Surveys

0 reviews
Medallia

Medallia

8 reviews
NIVULA SA

Nivula Reputation

7 reviews

Compare CustomerCount Surveys vs Medallia vs Nivula Reputation

Guest Survey Software vendor comparison between CustomerCount Surveys vs Medallia vs Nivula Reputation. Find out which Guest Survey Software is right for you based on realtime data from 15 verified hotelier reviews across 2 countries.

CustomerCount

CustomerCount

Ranked 25 (out of 25)

N/A
0 reviews
View profile
Medallia

Medallia

Ranked 7 (out of 25)

4.8
8 reviews
View profile
NIVULA SA

NIVULA SA

Ranked 14 (out of 55)

5.0
7 reviews
View profile

Ratings Summary

HT Score

CustomerCount Surveys

unranked HTScore Icon

Medallia

unranked HTScore Icon

Nivula Reputation

unranked HTScore Icon
Popularity

CustomerCount Surveys

0 verified reviews

Medallia

8 verified reviews

Nivula Reputation

7 verified reviews
Likelihood to Recommend

CustomerCount Surveys

0%

Medallia

96%

Nivula Reputation

99%
Ease of Use

CustomerCount Surveys

0

Medallia

4.6

Nivula Reputation

5
ROI

CustomerCount Surveys

0

Medallia

4.5

Nivula Reputation

5
Implementation

CustomerCount Surveys

Not enough data available

Medallia

4.9

Nivula Reputation

5
Customer Support

CustomerCount Surveys

0

Verified Customer Support

Medallia

4.8

Verified Customer Support

Nivula Reputation

5

Verified Customer Support

Certificate of Excellence

CustomerCount Surveys

Medallia

Nivula Reputation

Features

Survey Builder

On-site/In-Stay Surveys

Customizable questions

Conditional logic

Segmented surveys

Responsive surveys

Net Promoter Score (NPS)

Guest satisfaction surveys

Delivery Channels

SMS Text Based Surveys

On-site/In-Stay Surveys

Pre-arrival Surveys

Mobile Access

Guest room TV or tablets

Email

Review Generation

Review Routing

Certified TripAdvisor Review Collection Partner

Social review tracking

SMS text review collection

Follow-up & Resolution

Case Management/Ticketing System

Real Time Alerts

Assign alerts to departments

In app email response

In app call back

Reporting, Analytics & Insights

Analytics & Sentiment Analysis

Flexible role based reporting

Social review tracking

Other

Social review tracking

CustomerCount Surveys

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Other

Medallia

Survey Builder

Delivery Channels

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Other

Nivula Reputation

Surveys & Feedback

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Channels

Admin & Settings

Other

GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK

TOP Matches

CustomerCount
vs.
Medallia
vs.
NIVULA SA

Customers

Top 3 Segments

CustomerCount Surveys

Resorts - 0%
Motels - 0%
Hostels - 0%

Medallia

Other - 87%
Resorts - 13%
Motels - 0%

Nivula Reputation

Luxury Hotels - 43%
Hostels - 14%
City Center Hotels - 14%
Featured clients
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-

Fit Score for Your Property

Want to find out which vendor is the best fit for your hotels?

Take the quiz

Pricing

Pricing Benchmark

Pricing Available By Request

CustomerCount has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

Pricing Available By Request

Medallia has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

How many rooms does your hotel have?

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

NIVULA SA Average NIVULA SA

CustomerCount Surveys

Pricing Available By Request
CustomerCount has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

Medallia

Pricing Available By Request
Medallia has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.

Nivula Reputation

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
Custom Price Quote
CustomerCount
vs.
Medallia
vs.
NIVULA SA

What Customers Are Saying

Most Recent Review

CustomerCount Surveys

CustomerCount doesn’t have any clients that have vouched for the product

Medallia

Medallia is fairly intuitive, but does take some time to get acclimated. It is incredibly convenient to have access to both Medallia surveys and social media reviews all in one place.

Chef concierge from Houston (United States)

Nivula Reputation

Complete, fast and Easy!!

Receptionist from Syracuse (Italy)
Most Positive Review

CustomerCount Surveys

CustomerCount doesn’t have any clients that have vouched for the product

Medallia

Nice Tool

General Manager from San Francisco (United States)

Nivula Reputation

Excellent!!!

Receptionist from Syracuse (Italy)
Most Critical

CustomerCount Surveys

CustomerCount doesn’t have any clients that have vouched for the product

Medallia

Very user friendly. There are many graphic charts that make it easy to see bench marks for guest satisfaction

Night Manager from Las Vegas (United States)

Nivula Reputation

Excellent!!!

Receptionist from Syracuse (Italy)
References
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General Info

Screenshots

CustomerCount doesn't have any screenshots

Integrations

CustomerCount Surveys

CustomerCount doesn't have any integrations

Medallia

Business Intelligence (2) Booking Engine (1) Hotel Reservations Software (1)

Nivula Reputation

NIVULA SA doesn't have any integrations

Recent Company Updates
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Recent Articles

CustomerCount Surveys

CustomerCount doesn’t have any recent articles

Nivula Reputation

NIVULA SA doesn’t have any recent articles