Connectivity Services by DerbySoft vs. eviivo Suite™ CM:
Which Is Right for You?

The Decision

Choosing the right channel management software is crucial for your hotel’s operational efficiency, revenue growth, and guest satisfaction. DerbySoft’s Connectivity Services and eviivo Suite™ CM both aim to streamline distribution and booking processes, but they approach this goal differently. Your decision hinges on your hotel’s size, property type, regional focus, and specific needs around integrations and user experience. Do you want a platform with a broader regional reach or one with more recent reviews and proven high user satisfaction?

Both products help prevent overbookings, sync rates and availability, and connect your property to multiple OTAs. DerbySoft emphasizes extensive global network coverage and robust data security, catering to large hotel chains and mid-sized properties. eviivo, meanwhile, is renowned for its intuitive usability, especially for small hotels, B&Bs, and vacation rentals, focusing on ease of setup and management. Will your property benefit more from DerbySoft’s comprehensive network or eviivo’s user-friendly design?

DerbySoft or eviivo: Which is better for hotels?

If your hotel operates across multiple regions and targets a diverse array of guest segments—luxury, boutique, city center—DerbySoft’s extensive network, with 16 verified partners, offers significant reach. Its focus on real-time ARI delivery and data security makes it suitable for large, complex operations seeking scalable solutions. Conversely, eviivo supports a broader user base, especially small and independent properties, with 32 verified partners and a focus on simplifying multi-channel management.

DerbySoft’s review count is just 6, with no recent reviews, reflecting limited current user feedback but indicating a specialized, enterprise-level solution. eviivo boasts 231 reviews, with 25 in the last 6 months, showcasing active, recent user engagement and high satisfaction. When considering ongoing support and community feedback, eviivo’s recent reviews provide more confidence. Do you prefer a platform backed by extensive recent user feedback, or one tailored to large-scale distribution?

DerbySoft vs eviivo: Which should your hotel choose?

If your hotel needs broad regional coverage, real-time ARI delivery, and enterprise-grade security, DerbySoft’s Connectivity Services is the clear choice. Its focus on large hotel chains and extensive distribution network makes it ideal if your priority is global reach and complex connectivity.

If your hotel is a small to medium property, B&B, or vacation rental operator seeking a straightforward, easy-to-use platform with quick setup and reliable support, eviivo Suite™ CM is better suited. Its comprehensive features, high user ratings, and recent positive reviews make it a dependable choice for properties aiming to expand visibility without the hassle of complicated integrations.

In summary, for large, global operations, DerbySoft offers scalability and security. For smaller, independent properties, eviivo provides simplicity and active community support.

Is DerbySoft or eviivo easier to use?

DerbySoft’s ease of use is rated 4.5/5, but its onboarding process scores slightly lower at 4.33/5, reflecting a potentially steeper learning curve, especially for smaller hotels unfamiliar with complex integrations. Its user feedback emphasizes quick support and rapid updates but notes limited tutorials or visual onboarding materials.

eviivo outperforms slightly with a 4.65/5 ease of use rating and a higher onboarding score of 4.65/5. Users praise its intuitive interface, straightforward setup, and helpful onboarding support, enabling even non-tech-savvy staff to adapt quickly. Recent reviews highlight mobile functionality improvements, though some still mention occasional navigation issues.

Edge: eviivo.

Which has better features: DerbySoft or eviivo?

DerbySoft offers zero exclusive features but covers 15 shared features, focusing on secure, scalable distribution solutions for large networks. Its features include real-time ARI delivery, secure data management, and extensive network coverage, emphasizing backbone connectivity and enterprise integration.

eviivo boasts a robust set of 15 features, including multi-property management, automated guest messaging, and flexible rate adjustments, tailored for small to medium properties. Its standout features include single-click OTA connections, automation tools, and integrated invoicing, which simplify daily operations.

Edge: eviivo.

Which has better customer support: DerbySoft or eviivo?

DerbySoft’s customer support scores 4.83/5, with reviews praising quick responses and dedicated account managers. Clients appreciate proactive communication, with some noting rapid issue resolution and helpful technical guidance.

eviivo’s support scores slightly lower at 4.78/5, with reviews highlighting the friendliness and responsiveness of its customer service team. Users frequently mention the onboarding process, with agents like Mohamed and Sorin Petcu receiving specific praise for patience and competence.

Edge: DerbySoft.

Which has more integrations: DerbySoft or eviivo?

DerbySoft connects to 16 verified partners, including notable integrations like Oracle Hospitality, Mews, and Infor, primarily focusing on large enterprise systems. Its integrations are tailored toward hotel chains seeking comprehensive CRS and PMS connectivity.

eviivo’s 32 verified partners include key OTAs like Expedia, Tripadvisor, and Canary Technologies, along with property management tools like Experience Hotel and PriceLabs. Its broader integration base supports small-to-medium properties seeking flexible, multi-channel distribution.

Edge: eviivo.

Which do hoteliers rate higher: DerbySoft or eviivo?

With 6 reviews, DerbySoft’s rating is 0/5, but this low score indicates a very limited sample rather than dissatisfaction. Its recent review activity is absent, making it difficult to gauge current user sentiment.

eviivo’s 231 reviews garner an average of 85.37 out of 100, with recent reviews in the last 6 months helping it maintain high credibility. Hoteliers across vacation rentals, B&Bs, and boutique hotels repeatedly praise its ease of use, support, and feature set.

Edge: eviivo.

How much do DerbySoft and eviivo cost?

DerbySoft’s pricing is set at a base fee of $1,000/month without trial options or tiered pricing, indicating a premium enterprise solution. No specific discounts or flexible models are noted.

eviivo’s base price is $700/month, also without trial or tiered options, making it more affordable for smaller properties. Its transparent pricing supports smaller budgets, with no implementation fees or hidden costs disclosed.

What type of hotel should use DerbySoft?

• Hotels that operate across multiple regions and require extensive, secure distribution.
• Large hotel chains seeking real-time ARI synchronization and robust data security.
• Properties with complex distribution needs, including multiple PMS and CRS integrations.
• Hotels prioritizing extensive network coverage and enterprise-level support.

Not ideal if you prefer a straightforward, easy-to-manage platform or operate a smaller property with limited regional needs.

What type of hotel should use eviivo?

• Small hotels, B&Bs, vacation rentals, and independent properties aiming for quick setup.
• Properties with limited IT resources needing a platform that’s easy to learn and operate.
• Hotels focused on increasing direct bookings and expanding OTA visibility.
• Operators who value active, recent support and community feedback.

Not ideal if you require enterprise-tier security, large-scale integrations, or operate in multiple regions with complex connectivity demands.

The Bottom Line for Hotels

DerbySoft’s Connectivity Services is designed for large-scale, geographically dispersed hotel chains and properties needing extensive, secure distribution. Its strengths lie in scalability, security, and broad regional presence, backed by limited but high-quality support.

eviivo Suite™ CM excels for small to medium properties, B&Bs, and vacation rentals. Its intuitive interface, active user community, and affordable pricing provide immediate value and ease of operation.

If your hotel values a robust, global network and enterprise support, DerbySoft is the better choice. For properties seeking simplicity, active support, and quick deployment, eviivo offers more immediate benefits and proven satisfaction.

Final Recommendation:
Choose DerbySoft if your hotel operates in multiple regions, needs enterprise-grade connectivity, and can invest in a premium solution. Opt for eviivo if your property is small to medium-sized, prioritizes ease of use, and wants active community support with a lower entry cost.