DigitalGuest vs. Duve Upselling:
Which Is Right for You?

The Decision

When evaluating upselling and guest communication platforms, your hotel needs a solution that boosts revenue, enhances the guest experience, and integrates smoothly with existing systems. DigitalGuest by DigitalGuest aims to deliver a comprehensive, white-label platform from pre-stay to post-stay, focusing on communication, upselling, and guest feedback. Duve Upselling by Duve, on the other hand, emphasizes personalized upselling, multi-channel guest engagement, and extensive integration options, making it a versatile revenue driver. Which solution aligns better with your property’s growth objectives?

Both products address automating guest interactions and increasing revenue, but DigitalGuest covers a broader guest journey with fewer features tailored for upselling, while Duve offers a vast array of upselling and communication tools. The core question remains: do you prioritize a dedicated upselling platform or a full guest experience suite?

Is DigitalGuest or Duve Better for Hotels?

DigitalGuest provides a streamlined, all-in-one guest experience platform designed for hotels that want to centralize communication, feedback, and simple upselling, with a focus on branding and guest insights. Duve, however, offers more advanced upselling features, multi-channel communication, and integrations, making it suitable for properties seeking a highly customizable, revenue-focused approach.

DigitalGuest boasts a high overall rating of 4.94/5 based on 17 reviews, all from hotels that generally praise its ease of use and flexibility. In contrast, Duve has over 270 reviews with a 4.79/5 rating, showing a larger and more recent feedback base, especially around its upselling tools and guest engagement capabilities. Given the volume and recency of reviews, Duve’s data is more current and representative of ongoing product performance. Are you looking for a simple, effective guest platform or a robust revenue generator?

DigitalGuest vs Duve: Which Should Your Hotel Choose?

If your hotel needs a straightforward platform to improve guest communication, collect feedback, and provide a branded digital guestbook, DigitalGuest is the better choice. It suits properties prioritizing ease of setup and guest information management, especially in the luxury and boutique segments.

Conversely, if your hotel aims to maximize revenue through personalized upselling, multi-channel messaging, and extensive integrations, Duve is the superior option. Its features are tailored for properties looking to automate and scale upselling efforts while maintaining guest satisfaction through customization.

For large chains or properties with complex needs, Duve’s broader feature set and integration capacity make it the clear winner. If simplicity and brand consistency are your priorities, DigitalGuest fits the bill.

Is DigitalGuest or Duve Easier to Use?

DigitalGuest scores a 4.85/5 for ease of use, with reviews highlighting its intuitive interface and quick onboarding process. Users appreciate its flexibility, noting that staff can adopt it with minimal training, and guests find it easy to navigate.

Duve comes in slightly lower at 4.7/5, but reviews indicate that despite its advanced features, it remains user-friendly. However, some users mention initial complexity during setup due to the platform’s extensive options.

Edge: DigitalGuest. Its simpler, more streamlined interface makes onboarding and daily operations easier for your team.

Which Has Better Features: DigitalGuest or Duve?

DigitalGuest offers 7 shared features plus one exclusive feature: gift vouchers and prepaid experiences, making it suitable for integrations with specific upselling needs. Duve, however, provides 25 features, including mobile-friendly interfaces, WhatsApp integration, automated replies, messaging guest surveys, web-app access, and in-app payments—covering a broad spectrum of guest engagement tools.

Duve’s added features enable real-time, multi-channel communication, personalized upselling, and automation, giving your hotel more ways to interact and generate revenue. In contrast, DigitalGuest’s focus is on guest information, feedback, and simple upselling.

Edge: Duve. Its extensive feature library provides more tools to increase revenue and enhance guest engagement.

Which Has Better Customer Support: DigitalGuest or Duve?

DigitalGuest’s support scores 4.94/5, with reviews emphasizing its responsiveness, friendly staff, and quick problem resolution. Guests and hotel staff find its onboarding smooth and support highly reliable.

Duve, rated at 4.63/5, receives mixed feedback. While many praise its support team for promptness, some reviews criticize slow responses and inconsistent assistance, especially during initial setup.

Edge: DigitalGuest. Its higher support rating and positive feedback make it a safer choice for your hotel’s operational stability.

Which Has More Integrations: DigitalGuest or Duve?

Duve boasts 65 verified partners, including major PMS systems like Mews, Stayntouch, and Oracle Hospitality, and connects with third-party vendors and marketplace integrations. DigitalGuest has 16 verified partners, sharing some with Duve, like RoomRaccoon and apaleo, but fewer overall.

Duve’s broader integration ecosystem makes it more adaptable to your existing tech stack, especially if you rely on multiple systems. DigitalGuest’s integrations are more limited but may suffice if your setup is straightforward.

Edge: Duve. Its extensive list of integrations supports more complex operational architectures.

Which Do Hoteliers Rate Higher: DigitalGuest or Duve?

DigitalGuest’s reviews consistently praise its simplicity, responsiveness, and guest experience focus, with a 4.94/5 rating based on 17 reviews—mainly from luxury and boutique hotels. Duve’s larger review base (270 reviews) also reflects a high rating of 4.79/5, with positive feedback emphasizing its upselling and automation capabilities.

In recent reviews, Duve’s scores are more current and diverse, covering various hotel types and geographic regions. Given the larger and more recent review volume, Duve’s overall rating is more representative of its ongoing performance.

Edge: Duve. Its extensive and recent reviews make its rating more reliable.

How Much Do DigitalGuest and Duve Cost?

DigitalGuest does not publish specific pricing; it operates on a custom quote basis, typically suited for mid-to-large hotels wanting a branded, all-in-one platform. Duve charges a flat rate of $900 per month, with no free tier or trial, focusing on properties that want a comprehensive upselling and communication system.

Your choice depends on your budget and needs: DigitalGuest may offer more flexible pricing tailored to your hotel, while Duve’s fixed fee provides access to a rich feature set at a predictable cost.

What Type of Hotel Should Use DigitalGuest?

• Hotels that want a branded guest experience platform covering pre-stay to post-stay communications.
• Properties emphasizing guest feedback, reputation management, and simple upselling.
• Boutique, luxury, and resort hotels seeking a flexible, easy-to-adopt system.
• Teams prioritizing seamless integration with PMS and minimal staff training.
• Not ideal if your hotel requires extensive upselling features or multi-channel engagement.

What Type of Hotel Should Use Duve?

• Hotels focused on maximizing revenue through personalized, automated upselling.
• Properties that want multi-channel communication, including WhatsApp and SMS.
• Large chains, vacation rentals, and properties with complex operations needing extensive integrations.
• Teams seeking a platform with advanced analytics, in-app payments, and customer segmentation.
• Not ideal if your hotel prefers a simple, all-in-one guest experience platform with limited upselling or if budget constraints are tight.

Duve vs DigitalGuest: The Bottom Line for Hotels

DigitalGuest provides a straightforward, easy-to-use platform ideal for properties prioritizing guest communication, feedback, and branding. Its high support rating, simple setup, and focus on guest insights make it suitable for boutique and luxury hotels seeking a clean, minimalist solution.

Duve, with its extensive features, integrations, and reviews, is best for hotels aiming to drive revenue through personalized upselling and multi-channel engagement. Its versatility and current review volume position it as the more adaptable, revenue-oriented choice.

If your hotel values simplicity and branding, DigitalGuest is the appropriate pick. But if your goal is aggressive revenue growth, automation, and a broad feature set, Duve is the clear winner.