DigitalGuest

Ranked 13 (out of 54) in Upselling Software

Upselling Software

A powerful guest experience platform accommodating your entire guest journey in one web app

Ratings Snapshot

Certificate of Excellence
Read 16 reviews
98%
Recommend
HTR Score icon
HT SCORE
75 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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DigitalGuest has fewer than 10 reviews in the past 6-months.

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Reviews Summary

Ranked #13 out of 54 in Upselling Software

Ease of Use
4.8/5
ROI
4.6/5
Implementation
4.7/5
Customer Support
4.9/5
Verified Customer Support

DigitalGuest’s customer support processes haven’t yet been verified by Hotel Tech Report.

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Most popular for
  • Resorts Leader: Oaky
    98%
    9 verified reviews
  • Boutiques Leader: Oaky
    100%
    2 verified reviews
  • City Center Hotels 2 verified reviews
    100%
    2 verified reviews
  • Luxury Hotels 1 verified reviews
    100%
    1 verified reviews
  • Airport/Conference Hotels Leader: Loopon
    100%
    1 verified reviews

DigitalGuest Overview

Top Alternative: Oaky

DigitalGuest Overview

DigitalGuest enables you to share valuable information with your guests and increase your revenue from existing customers through our digital platform. Our system will take your hospitality to the next level through personalized upselling, unique guest insights, digital room service and online communication with your guests. Read more at digitalguest.com

About DigitalGuest

Founded in 2018 | Headquarters in Aarhus Denmark | 18 employees

A powerful guest experience platform accommodating your entire guest journey, from pre-stay to post-stay, in one web app.

Product Modules
DigitalGuest Mobile Ordering Mobile Ordering & Room Service
INCLUDED
Make your room service menu available on your guests own smartphone

Integrates with

  • Property Management Systems
  • Marketplaces & Integrators
  • Channel Managers
Browse integrations (15 verified)

Pros & Cons

Like 98% recommend

Marketing coordinator

- relieves our staff of frequently asked questions - contributes to a better overall experience - we connect our guests with the companies and stores in the Area with vouchers

CEO

Extremely user-friendly for our staff to use and give the guest a unique experience. We can cut down the frequently guest questions and use the time on quality talk with our guest instead.

Marketing Manager

They are always open to new ideas and they respond very quickly if there are any challenges or if we have questions. We have had the pleasure of working with DG for quit some time now and they are continuously developing...

Booking- & Front Office Manager

In general we are really happy with the product as it is. In the future we would like to have the opportunity to divide our guests into segments, so we can share relevant information with our business segment and other i...

Receptionssouschef

Personally, we could use that buttons on pages could refer to other pages - so that guests can jump around more easily between the different pages.

Guest Relations Manager

Better app for updates and user administration. I look forward to better statistics, but that has to do with PMS integration.

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Expert Q&A and Partner Recommendations

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GETTING STARTED

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Features

Content Management

4/5 features

Customer Profiles

4/5 features

Guest Communication

4/5 features

Fulfillment & Payments

4/5 features

Analytics/Reporting

4/5 features

Active Markets

MARKETS SERVED
  • Central America
  • Antarctica
  • Oceania
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • Denmark
  • Sweden
  • Norway
  • Austria
  • Mexico

16 Verified DigitalGuest Reviews

Likelihood to Recommend
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This vendor is 79% below the category average..

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Declining share of voice

This vendor has fewer recent reviews than average compared to other top Upselling Software providers. It is advised that you ask for recent references before proceeding.

August 24, 2021

DigitalGuest Review: Excellent!

Receptionssouschef from Airport/Conference Hotels in Køge (Denmark)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

We get important information out to our guests, in a user-friendly way. It is easy to set up and the site has a modern look. We can now send PUSH messages out to guests in-house, where we used to have to ...

What do you dislike or think could be improved?

Personally, we could use that buttons on pages could refer to other pages - so that guests can jump around more easily between the different pages.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

August 11, 2021

DigitalGuest Review: Easy communication

Marketing coordinator from Resorts in (Sweden)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

With this product are we able to connect with our guests in a smooth way. Both pre arrival, during their stay and after departure. It makes it possible to be more flexible and we can be more certain th...

What do you dislike or think could be improved?

It could be more flexible about when the pre-arrival mail is sent. Guest with late bookings do not get any information by mail (only three days before arrival). We cannot see which guest got the informati...

Customer Support
5
Ease of Use
4
Value for money
4
Implementation
5

August 11, 2021

DigitalGuest Review: The perfect in-stay platform!

Booking- & Front Office Manager from City Center Hotels in Aarhus (Denmark)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

We have used DigitalGuest for four years now, and I am sure DG has helped us improving our information-flow. We can update all informations with only a few "clicks". As a hotel-chain focusing on sustaina...

What do you dislike or think could be improved?

In general we are really happy with the product as it is. In the future we would like to have the opportunity to divide our guests into segments, so we can share relevant information with our business seg...

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

August 11, 2021

DigitalGuest Review: Here to stay!

Hotel Manager from Resorts in Kongens Lyngby (Denmark)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

- Automatic and quick information for our guests before arrival. - Great upsale opportunities - Easy to work with for all of our staff.

What do you dislike or think could be improved?

Nothing really - updates are coming every month, so I do not see any signs of things, that you guys could do any better, at the moment.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

August 05, 2021

DigitalGuest Review: Easy and effective guest relation

Revenue from Resorts in Vejle (Denmark)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Easy platform to navigate. Quick set up. No down time. Good customer support, easy to connect. Lovely designs for the guest to see

What do you dislike or think could be improved?

Connectivity to pms - Spectra systems. Key app, to be able so send a guest the key/room number before c/i.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

July 27, 2021

DigitalGuest Review: Amazing Solution!

CEO from Boutiques in Bacalar (Mexico)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

- Amazingly user-friendly for setup & for the final consumer - Integrates with PMS's to automatically get guests information - One (If not the best) apps that I found for upselling, guest communication...

What do you dislike or think could be improved?

The only thing I can think off is being able to add employees without contacting support, but it's not a big deal.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

Pricing

Freemium (hotel can trial for free)
30 day trial
Monthly subscription (/room/month)
Less than $3/room/month

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Popular DigitalGuest Integrations

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