DigitalGuest

Ranked 9 (out of 54) in Upselling Software

Upselling Software

A powerful communication, upselling and guest service platform

Ratings Snapshot

Certificate of Excellence
Read 16 reviews
98%
Recommend
HTR Score icon
HT SCORE
79 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #9 out of 54 in Upselling Software

Ease of Use
4.8/5
ROI
4.6/5
Implementation
4.7/5
Customer Support
4.9/5
Verified Customer Support

DigitalGuest’s customer support processes haven’t yet been verified by Hotel Tech Report.

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Most popular for
  • Resort Leader: Oaky
    98%
    9 verified reviews
  • Boutique Leader: Oaky
    100%
    2 verified reviews
  • City Center 2 verified reviews
    100%
    2 verified reviews
  • Serviced Apartment 1 verified reviews
    100%
    1 verified reviews
  • Airport/ conference Leader: Loopon
    100%
    1 verified reviews

DigitalGuest Overview

Top Alternative: Oaky

DigitalGuest Overview

A sustainable and touchless Digital Guest experience! Read more at digitalguest.com

About DigitalGuest

Founded in 2018 | Headquarters in Aarhus Denmark | 18 employees

DigitalGuest started as a digital guest directory and has turned into a powerful communication, upselling and guest service platform for the hospitality industr...

Integrates with

  • Channel Managers
  • Mobile Key & Keyless Entry
  • Property Management Systems
Browse integrations (11 verified)

Pros & Cons

Like 98% recommend

Marketing coordinator from Resort

With this product are we able to connect with our guests in a smooth way. Both pre arrival, during their stay and after departure. It makes it possible to be more flexible and we can be more certain that our guests ha...

CEO from Resort

Extremely user-friendly for our staff to use and give the guest a unique experience. We can cut down the frequently guest questions and use the time on quality talk with our guest instead.

Booking- & Front Office Manager from City Center

We have used DigitalGuest for four years now, and I am sure DG has helped us improving our information-flow. We can update all informations with only a few "clicks". As a hotel-chain focusing on sustainabilty, we see DG...

Hotel Manager from Resort

Nothing really - updates are coming every month, so I do not see any signs of things, that you guys could do any better, at the moment.

Marketing coordinator from Resort

- would be nice with the possibility to save earlier sent out text messages to the "in-house" guests. - If we don´t have the guest mobile number, it would be a nice back up if the "check in message" could be sent out ...

Proprietor from Boutique

I wish there was a way for all the guests in one party to get easy access to the app. As it is now its only the person that makes the booking who receives the app. I spoke to Mathias about this and they will work on a ...

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Expert Q&A and Partner Recommendations

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GETTING STARTED

Download the 2021 Upselling Software buyer’s guide

Free download
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Features

  • Gift Vouchers
  • Segmentation
  • Upsell at booking
  • Pre-arrival emails
  • On property upsells
  • Future stay offers
  • Automated A/B Testing
  • Check-in upselling
  • Dynamic Upgrade Pricing
  • Deal/Offer Templates Library
  • Omnichannel (email, chat, sms, Whatsapp)
  • Fulfillment Task Automation (via Task Mgmt Integrations)
  • Type 2 SOC 2 Certified (Data Security)
  • Multi-Property/Chain Dashboard

Active Markets

MARKETS SERVED
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • Denmark
  • Sweden
  • Norway
  • Austria
  • Mexico

16 Verified DigitalGuest Reviews

Likelihood to Recommend
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Low review volume alert

This vendor is 77% below the category average..

August 24, 2021

DigitalGuest Review: Excellent!

Receptionssouschef from Airport/ conference in Køge (Denmark)

Recommend 10/10
Full blue star
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What do you like most?

We get important information out to our guests, in a user-friendly way. It is easy to set up and the site has a modern look. We can now send PUSH messages out to guests in-house, where we used to have to ...

What do you dislike or think could be improved?

Personally, we could use that buttons on pages could refer to other pages - so that guests can jump around more easily between the different pages.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

August 11, 2021

DigitalGuest Review: Easy communication

Marketing coordinator from Resort in (Sweden)

Recommend 9/10
Full blue star
Full blue star
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Full blue star
Empty blue star

What do you like most?

With this product are we able to connect with our guests in a smooth way. Both pre arrival, during their stay and after departure. It makes it possible to be more flexible and we can be more certain th...

What do you dislike or think could be improved?

It could be more flexible about when the pre-arrival mail is sent. Guest with late bookings do not get any information by mail (only three days before arrival). We cannot see which guest got the informati...

Customer Support
5
Ease of Use
4
Value for money
4
Implementation
5

August 11, 2021

DigitalGuest Review: The perfect in-stay platform!

Booking- & Front Office Manager from City Center in Aarhus (Denmark)

Recommend 10/10
Full blue star
Full blue star
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Full blue star
Full blue star

What do you like most?

We have used DigitalGuest for four years now, and I am sure DG has helped us improving our information-flow. We can update all informations with only a few "clicks". As a hotel-chain focusing on sustaina...

What do you dislike or think could be improved?

In general we are really happy with the product as it is. In the future we would like to have the opportunity to divide our guests into segments, so we can share relevant information with our business seg...

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

August 11, 2021

DigitalGuest Review: Here to stay!

Hotel Manager from Resort in Kongens Lyngby (Denmark)

Recommend 10/10
Full blue star
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What do you like most?

- Automatic and quick information for our guests before arrival. - Great upsale opportunities - Easy to work with for all of our staff.

What do you dislike or think could be improved?

Nothing really - updates are coming every month, so I do not see any signs of things, that you guys could do any better, at the moment.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

August 05, 2021

DigitalGuest Review: Easy and effective guest relation

Revenue from Resort in Vejle (Denmark)

Recommend 10/10
Full blue star
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What do you like most?

Easy platform to navigate. Quick set up. No down time. Good customer support, easy to connect. Lovely designs for the guest to see

What do you dislike or think could be improved?

Connectivity to pms - Spectra systems. Key app, to be able so send a guest the key/room number before c/i.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

July 27, 2021

DigitalGuest Review: Amazing Solution!

CEO from Boutique in Bacalar (Mexico)

Recommend 10/10
Full blue star
Full blue star
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Full blue star

What do you like most?

- Amazingly user-friendly for setup & for the final consumer - Integrates with PMS's to automatically get guests information - One (If not the best) apps that I found for upselling, guest communication...

What do you dislike or think could be improved?

The only thing I can think off is being able to add employees without contacting support, but it's not a big deal.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

Pricing

Freemium (hotel can trial for free)
30 day trial
Monthly subscription (/room/month)
Less than $3/room/month

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Popular DigitalGuest Integrations

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