Compare Directful - Reputation Management vs Everguest Intelligence vs Reputation Manager (by Customer Alliance)

Directful

Directful - Reputation Management

1 reviews
Everguest

Everguest Intelligence

4 reviews
Customer Alliance

Reputation Manager (by Customer Alliance)

53 reviews

Compare Directful - Reputation Management vs Everguest Intelligence vs Reputation Manager (by Customer Alliance)

Reputation Management vendor comparison between Directful - Reputation Management vs Everguest Intelligence vs Reputation Manager (by Customer Alliance). Find out which Reputation Management is right for you based on realtime data from 58 verified hotelier reviews across 13 countries.

Directful

Directful

Ranked 22 (out of 54)

5.0
1 reviews
View profile
Everguest

Everguest

Ranked 17 (out of 54)

5.0
4 reviews
View profile
Customer Alliance

Customer Alliance

Ranked 5 (out of 54)

4.7
53 reviews
View profile

Ratings Summary

HT Score

Directful - Reputation Management

unranked HTScore Icon

Everguest Intelligence

unranked HTScore Icon

Reputation Manager (by Customer Alliance)

84 HTScore Icon
Popularity

Directful - Reputation Management

1 verified reviews

Everguest Intelligence

4 verified reviews

Reputation Manager (by Customer Alliance)

53 verified reviews
Likelihood to Recommend

Directful - Reputation Management

100%

Everguest Intelligence

100%

Reputation Manager (by Customer Alliance)

94%
Ease of Use

Directful - Reputation Management

5

Everguest Intelligence

5

Reputation Manager (by Customer Alliance)

4.7
ROI

Directful - Reputation Management

5

Everguest Intelligence

5

Reputation Manager (by Customer Alliance)

4.4
Implementation

Directful - Reputation Management

Not enough data available

Everguest Intelligence

Not enough data available

Reputation Manager (by Customer Alliance)

4.8
Customer Support

Directful - Reputation Management

5

Verified Customer Support

Everguest Intelligence

5

Verified Customer Support

Reputation Manager (by Customer Alliance)

4.7

Verified Customer Support

Certificate of Excellence

Directful - Reputation Management

Everguest Intelligence

Reputation Manager (by Customer Alliance)

Features

Surveys & Feedback

SMS text messaging

Sentiment Analysis

Guest satisfaction surveys

Responsive surveys

Review encouragement

Email reminders

Customizable questions

Conditional logic

Segmented surveys

In-stay surveys

Review Generation

Tripadvisor Review Partner

SMS text messaging

Workflow Management

Respond to reviews

Review encouragement

Follow-up & Resolution

AI Generated Reply Automation

Workflow Management

Respond to reviews

Alerts & Notifications

Ticketing system

In-stay surveys

Case Management

Reporting, Analytics & Insights

Sentiment Analysis

Revenue Reporting

Competitive Intelligence

Corporate Reporting

Reporting Dashboard

Competitive Benchmarking

Department level reporting

Channels

Social Media

Tripadvisor

Booking.com

Google

Admin & Settings

Multi-property Management

Mobile Accessibility

Other

SMS text messaging

Case Management

Directful - Reputation Management

Surveys & Feedback

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Channels

Admin & Settings

Other

Everguest Intelligence

Surveys & Feedback

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Channels

Admin & Settings

Other

Reputation Manager (by Customer Alliance)

Surveys & Feedback

Review Generation

Follow-up & Resolution

Reporting, Analytics & Insights

Channels

Admin & Settings

Other

GATHER BIDS FROM THESE 3-VENDORS IN 1-CLICK

TOP Matches

Directful
vs.
Everguest
vs.
Customer Alliance

Customers

Top 3 Segments

Directful - Reputation Management

Resorts - 100%
Motels - 0%
Hostels - 0%

Everguest Intelligence

Luxury Hotels - 50%
Hostels - 25%
Resorts - 0%

Reputation Manager (by Customer Alliance)

Branded Hotels - 13%
Boutiques - 13%
City Center Hotels - 11%
Featured clients
-

Everguest Intelligence

Everguest doesn’t have any featured brands available

Reputation Manager (by Customer Alliance)

Fit Score for Your Property

Want to find out which vendor is the best fit for your hotels?

Take the quiz

Pricing

Pricing Benchmark

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Directful Average Directful

Above Average

This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.

Everguest Average Everguest

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Customer Alliance Average Customer Alliance

Directful - Reputation Management

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

Everguest Intelligence

Above Average
This product is priced higher than the average product in the category which is usually an indicator that it is a premium product with enhanced functionality designed for more complex operations and use cases and larger properties.

Reputation Manager (by Customer Alliance)

Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
Custom Price Quote
Directful
vs.
Everguest
vs.
Customer Alliance

What Customers Are Saying

Most Recent Review

Directful - Reputation Management

Highly Recommended - Outstanding Software and Customer Service, A Reliable Revenue Generator

E-commerce Manager from Kissimmee (United States of America)

Everguest Intelligence

Overall, the implementation of Everguest Intelligence has allowed the hotel to continuously enhance the guest experience, strengthening both its customer base and its position in the market.

PR & Marketing manager from Debrecen (Hungary)

Reputation Manager (by Customer Alliance)

Best professional tool for review and feedback management for the hotel industry

Manager Online Communication from Regensburg (Germany)
Most Positive Review

Directful - Reputation Management

Highly Recommended - Outstanding Software and Customer Service, A Reliable Revenue Generator

E-commerce Manager from Kissimmee (United States of America)

Everguest Intelligence

All guest feedback in one place, a modern solution to increase your reputation!

Director

Reputation Manager (by Customer Alliance)

Great rating tool (translated from German) Super Bewertungstool Interventionsmöglichk (original German)

Manager
Most Critical

Directful - Reputation Management

Highly Recommended - Outstanding Software and Customer Service, A Reliable Revenue Generator

E-commerce Manager from Kissimmee (United States of America)

Everguest Intelligence

All guest feedback in one place, a modern solution to increase your reputation!

Director

Reputation Manager (by Customer Alliance)

Reputation management made easy

Marketing Manager
References
-

Everguest Intelligence

Everguest doesn’t have any references available

Reputation Manager (by Customer Alliance)

Adelina Cantarell
Directora Comercial Hotel HCC Montblanc

Christian Hempel-Werner
Head of Business Operations A&O Hotels and Hostels

General Info

Screenshots
Integrations

Directful - Reputation Management

Property Management Systems (2) Upselling Software (1) Hotel Restaurant POS Systems (1)

Everguest Intelligence

Everguest doesn't have any integrations

Reputation Manager (by Customer Alliance)

Property Management Systems (24) Booking Engine (9) Channel Managers (7)
Recent Company Updates
-

Everguest Intelligence

Everguest doesn’t have any recent company updates

Recent Articles

Directful - Reputation Management

Directful doesn’t have any recent articles

Everguest Intelligence

Everguest doesn’t have any recent articles