Surveys & Feedback

4/5 features

SMS text messaging

SMS Messaging | the ability to communicate with guests via SMS to invite them for review. The benefit is that often hotelier do not have the guest email due to privacy or portals not showcasing this information, so they need an alternative way to communicate. Additionally, the world is more and more mobile, that means Hotel Tech should be too. Task Manager | the ability to create tasks based on reviews/data/insights/etc. so other users can follow-up and requests do not get lost. Targets | a.k.a. KPIs. users can set goals for their team to reach and evaluate success or failure. This is valuable for evaluation purposes.
Sentiment Analysis
Guest satisfaction surveys
Responsive surveys
Review encouragement

Entice survey respondents to publish reviews to sites like TripAdvisor and Google.
Email reminders

Boost completion rates with optional automated survey reminders.
Customizable questions
Conditional logic

Use conditional logic to display or hide survey questions based on the guest's response.
Segmented surveys

Send customized Segmented Surveys to specific audiences based on PMS or contact list criteria.
In-stay surveys

Send In-Stay Surveys while guests are still on property to identify any needs for service recovery.

Review Generation

4/5 features

Tripadvisor Review Partner
SMS text messaging

SMS Messaging | the ability to communicate with guests via SMS to invite them for review. The benefit is that often hotelier do not have the guest email due to privacy or portals not showcasing this information, so they need an alternative way to communicate. Additionally, the world is more and more mobile, that means Hotel Tech should be too. Task Manager | the ability to create tasks based on reviews/data/insights/etc. so other users can follow-up and requests do not get lost. Targets | a.k.a. KPIs. users can set goals for their team to reach and evaluate success or failure. This is valuable for evaluation purposes.
Workflow Management
Respond to reviews

Quickly and easily respond to reviews from within the platform.
Review encouragement

Entice survey respondents to publish reviews to sites like TripAdvisor and Google.

Follow-up & Resolution

4/5 features

AI Generated Reply Automation

Followup faster and more personalized to each user in less time with AI replies.
Workflow Management
Respond to reviews

Quickly and easily respond to reviews from within the platform.
Alerts & Notifications
Ticketing system

Use the ticketing system to communicate service shortcomings to the relevant person or department.
In-stay surveys

Send In-Stay Surveys while guests are still on property to identify any needs for service recovery.
Case Management

Streamline operations & drive service excellence. Ensure the timely resolution of issues that negatively impact guests’ stays and create remarkable experiences to exceed their expectations and drive positive reviews.

Reporting, Analytics & Insights

4/5 features

Sentiment Analysis
Revenue Reporting
Competitive Intelligence
Corporate Reporting
Reporting Dashboard
Competitive Benchmarking

Benchmark your hotel's performance against your competitors’ online review rankings.
Department level reporting

Monitor how each department is performing, spot trends, and set alerts to stay ahead of any issues.

Channels

4/5 features

Social Media
Tripadvisor
Booking.com
Google

Admin & Settings

4/5 features

Multi-property Management
Mobile Accessibility

Looking for specific info?

Highly Recommended - Outstanding Software and Customer Service, A Reliable Revenue Generator

E-commerce Manager from 500+ room City Center Hotel in Orlando (United States of America)

Verified

6 months ago

I liked their software and the ability to regain past guests, the results have been impressive, and their customer service is amazing. It has been a significant revenue generator for our hotels, boosting our overall performance and customer satisfaction.

United States of America

E-commerce Manager

X-Large Hotel

Share review

Company	Functionality
Oracle Hospitality 91% recommended by 576 hotels	Property Management Systems +2 more
This integration hasn’t been verified by ResNexus yet. ResNexus 97% recommended by 280 hotels	Hotel Management Software +2 more
This integration hasn’t been verified by WebRezPro yet. WebRezPro 94% recommended by 225 hotels	Property Management Systems
Stayntouch 94% recommended by 200 hotels	Property Management Systems
This integration hasn’t been verified by Amadeus yet. Amadeus 83% recommended by 154 hotels	RFPs & Proposal Management Software +10 more
This integration hasn’t been verified by Sabre yet. Sabre 85% recommended by 131 hotels	Hotel Reservations Systems +7 more
This integration hasn’t been verified by SkyTouch Technology yet. SkyTouch Technology 89% recommended by 111 hotels	Property Management Systems
Visual Matrix PMS 90% recommended by 101 hotels	Hotel Management Software
This integration hasn’t been verified by RoomKey PMS yet. RoomKey PMS 94% recommended by 49 hotels	Property Management Systems
This integration hasn’t been verified by Salesforce yet. Salesforce 87% recommended by 6 hotels	Hotel Sales Software

Directful - Reputation Management

What is Directful?

SMS text messaging

Sentiment Analysis

Guest satisfaction surveys

Responsive surveys

Review encouragement

Email reminders

Customizable questions

Conditional logic

Segmented surveys

In-stay surveys

Tripadvisor Review Partner

SMS text messaging

Workflow Management

Respond to reviews

Review encouragement

AI Generated Reply Automation

Workflow Management

Respond to reviews

Alerts & Notifications

Ticketing system

In-stay surveys

Case Management

Sentiment Analysis

Revenue Reporting

Competitive Intelligence

Corporate Reporting

Reporting Dashboard

Competitive Benchmarking

Department level reporting

Social Media

Tripadvisor

Booking.com

Google

Multi-property Management

Mobile Accessibility

Directful Reviews Summary

Directful Pricing

Directful Reviews

Directful Integrations

Support

Unverified

Support Not Verified

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