Djubo vs. roommaster HMS:
Which Is Right for You?

The Decision

Choosing between Djubo and roommaster HMS hinges on what your hotel prioritizes most. Both platforms aim to streamline operations, but they differ significantly in scope, user experience, and market reach. Djubo’s all-in-one cloud approach offers a unified solution, while roommaster provides a more traditional, feature-rich property management system. Your decision should consider your hotel’s size, complexity, and specific operational needs.

Djubo predominantly caters to independent hotels and boutique properties across diverse regions, emphasizing ease of use and integrated functionalities. Conversely, roommaster boasts a broader global presence with extensive features tailored for larger or multi-property hotels. Which of these solutions aligns better with your hotel's goals?

Is Djubo or roommaster HMS Better for Hotels?

Both Djubo and roommaster HMS are designed to centralize hotel operations, reducing the need for multiple disconnected tools. Djubo combines PMS, channel management, booking engine, POS, and revenue management into a single cloud platform, aiming to simplify management for independent and multi-location hotels alike. Roommaster, on the other hand, offers a comprehensive on-premise or cloud-based PMS with extensive modules, including reservations, housekeeping, and financial management.

While Djubo emphasizes a modern, user-friendly interface with an average rating of 4.95/5 for ease of use, roommaster scores 4.41/5, reflecting its more traditional, feature-heavy setup. Both platforms have strong customer support ratings—Djubo at 4.76/5 and roommaster at 4.34/5—but Djubo’s more recent reviews (15 in the last six months) bolster its current relevance.

Are you looking for a flexible, all-in-one cloud system that keeps things simple? Or do you need a more extensive, customizable property management platform with deep integrations? Your choice depends on your hotel’s operational complexity and future scalability.

Djubo vs roommaster: Which Should Your Hotel Choose?

If your hotel needs a straightforward, cloud-based solution that consolidates reservations, channel management, and POS, Djubo is the clear choice. Its intuitive interface, recent positive reviews, and high recommendation rate (96%) make it ideal for small to medium independent hotels or boutique properties seeking a simplified management experience.

In contrast, if your hotel requires a detailed, feature-rich system with modules like revenue management, gift vouchers, guest CRM, and extensive reporting, roommaster is better suited. Its broad array of functionalities, especially for larger or multi-property hotels, provides the depth needed for complex operations, backed by a proven track record across diverse hotel segments.

For hotels prioritizing ease of adoption and modern workflows, Djubo’s user ratings and recent reviews tip the scale. If your hotel values detailed operations, customization, and broad integration options, roommaster’s extensive feature set and established presence make it the smarter pick.

Is Djubo or roommaster HMS Easier to Use?

Djubo scores a 4.95/5 in ease of use, with users praising its modern, clean interface and straightforward onboarding process. Customers highlight that staff adoption is quick, especially for properties with limited technical personnel, and the platform’s mobile app makes management even more accessible. Recent reviews mention the intuitive design helping reduce training time and errors.

Roommaster, with a score of 4.41/5, is appreciated for its user-friendly interface but is considered slightly more complex due to its extensive modules. While onboarding is generally smooth, some users note that initial setup can be improved, especially with dedicated training. Its interface is effective for experienced staff but may require more training for new employees.

Edge: Djubo.

Which Has Better Features: Djubo or roommaster?

Djubo offers 34 shared features plus 8 exclusive ones, including multi-lingual support, mobile check-in, integrated CRS, and rules-based room assignments. Its unique features focus on streamlining guest interactions and operational automation. Meanwhile, roommaster provides 35 features unique to its platform, such as gift vouchers, spa modules, channel manager, revenue management, guest CRM, native email marketing, and detailed reporting, making it highly customizable.

While Djubo’s features cater to modern, digital hotel management, roommaster’s more extensive modules support complex operations and revenue optimization. However, the sheer number of features exclusive to roommaster suggests a broader capability base for large or multi-faceted properties.

End of the day, if you need a straightforward, modern system, Djubo’s feature set is sufficient. For extensive operational control and detailed management, roommaster’s rich module lineup edges ahead.

Edge: roommaster.

Which Has Better Customer Support: Djubo or roommaster?

Djubo garners a support rating of 4.76/5, with recent reviews praising its responsiveness and knowledgeable staff. Users highlight quick issue resolution and friendly onboarding, with some noting the support team’s proactive communication. Djubo’s recent reviews, especially in the last six months, reinforce its commitment to customer success.

Roommaster’s support scores 4.34/5, with users appreciating its technical expertise and prompt responses. However, some reviews mention room for improvement in support consistency and post-update troubleshooting. While support is generally reliable, Djubo’s more recent and higher-rated service makes it the preferable choice.

Edge: Djubo.

Which Do Hoteliers Rate Higher: Djubo or roommaster?

Djubo’s latest reviews in the past six months reflect a 96% likelihood to recommend, with a 5/5 overall rating and 15 recent reviews—indicating strong satisfaction among independent and boutique hoteliers. Its high NPS score (9.63/10) confirms this trend.

roommaster, with 129 reviews, has a slightly lower overall rating of 4.32/5 and an 89% likelihood to recommend. The larger review base includes more feedback from diverse property types, but recent feedback indicates some dissatisfaction with system stability and setup complexity.

Given the recency and volume, Djubo’s ratings are more current and positive, making it the hotter, more favorably rated choice.

Edge: Djubo.

How Much Do Djubo and roommaster Cost?

Djubo does not publicly list its pricing, indicating a customized quote based on hotel size and modules selected. Its model is a subscription-based SaaS with no implementation or setup fees, which can be advantageous for smaller hotels or those seeking predictable expenses.

roommaster charges a one-time fee of $500 for initial setup, with no ongoing subscription fees listed. However, this could mean additional costs for modules, support, or upgrades, making long-term costs less predictable. The absence of transparent pricing can complicate budget planning.

If you prefer predictable, subscription pricing, Djubo’s model appeals more. For a fixed investment with no ongoing fees, roommaster is straightforward but potentially more costly over time with added modules.

What Type of Hotel Should Use Djubo?

• Hotels that prioritize ease of use and quick deployment.
• Small to medium independent or boutique properties.
• Hotels seeking an all-in-one cloud solution to unify reservations, POS, and channel management.
• Teams that value modern, mobile-friendly interfaces and automated workflows.
• Hotels in regions covered by Djubo’s support, primarily North America, Europe, Middle East, Africa, and parts of Asia Pacific.

Not ideal if your hotel relies heavily on extensive customization, complex revenue management, or has a large, multi-property operation requiring deep integrations.

What Type of Hotel Should Use roommaster?

• Hotels that require detailed, module-rich property management.
• Large properties or chains needing extensive reporting and automation.
• Hotels interested in advanced revenue management, gift vouchers, and guest CRM.
• Properties with complex operational workflows needing high customization.
• Hotels in regions where roommaster has a strong presence, including North America, Europe, and South America.

Not ideal if your hotel favors a simple, easy-to-use system or is looking for a cloud-only solution with minimal setup and ongoing costs.

roommaster vs Djubo: The Bottom Line for Hotels

The core difference between these two solutions lies in scope and complexity. Djubo offers a streamlined, cloud-based platform that’s ideal for hotels seeking simplicity, quick setup, and modern features. Roommaster provides a comprehensive, feature-rich PMS that excels in complex, multi-property environments, but with a steeper learning curve.

If your hotel needs a quick-to-implement, intuitive system with modern automation, Djubo’s recent reviews and high satisfaction scores make it the superior choice. For hotels requiring in-depth operational control, extensive modules, and a broad array of integrations, roommaster’s extensive feature set and proven market presence are better suited.

In summary: choose Djubo if ease and modern workflows matter most; opt for roommaster if you need detailed control and an expansive feature suite. Either way, your decision should align with your hotel’s size, complexity, and future growth plans.