D-EDGE Dmbook vs. LIKE MAGIC (Staff App):
Which Is Right for You?

The Decision

Choosing the right staff collaboration tool can dramatically impact your hotel's operations and guest experience. Both D-Edge Dmbook and LIKE MAGIC aim to streamline communication and task management, but they do so with different strengths and approaches. D-Edge offers a well-established, highly-rated platform with a broad regional reach, whereas LIKE MAGIC provides a feature-rich, fast-evolving platform with more recent reviews and higher user satisfaction. Which one aligns better with your hotel's needs?

Is D-Edge Dmbook or LIKE MAGIC Better for Hotels?

D-Edge Dmbook is a comprehensive handover and communication system designed to reduce miscommunications, improve internal workflows, and track hotel tasks seamlessly. LIKE MAGIC, on the other hand, automates the entire guest journey—from booking to checkout—integrating various operational functions into one platform. While D-Edge focuses on internal communication, LIKE MAGIC emphasizes guest experience automation. Do you prioritize internal staff coordination or guest-facing processes?

D-Edge’s reviews highlight its ability to decrease emails and phone calls by 40-60%, with an overall high rating of 4.67/5 supported by 10 reviews, one of which states, "The best little handover since the post-it." Conversely, LIKE MAGIC’s reviews, though fewer (16 total), emphasize its role in streamlining operations with a 5/5 rating and a 99% likelihood to recommend, with one reviewer calling it "a fully digital, automated, all-encompassing platform that drastically streamlines hotel operations." Does your hotel need a reliable internal communication tool or a comprehensive guest journey platform?

D-Edge Dmbook vs LIKE MAGIC: Which Should Your Hotel Choose?

If your hotel needs a straightforward, reliable system for internal communication, handovers, and task management, D-Edge Dmbook is the better fit. It’s especially suited for hotels that want to reduce miscommunication and improve operational clarity, backed by a solid regional presence and a focus on internal workflows.

If your focus is on automating guest interactions, reducing staffing needs, and providing seamless digital experiences, LIKE MAGIC should be your choice. Its extensive feature set—including real-time task tracking, automated replies, and integrations—is ideal for hotels aiming to enhance guest satisfaction while streamlining operations.

For hotels with larger, multi-property portfolios or a need for broader integrations, D-Edge’s 115 verified partners give it an edge. Conversely, if you seek a fast-evolving platform with a high user rating and recent reviews emphasizing automation and guest experience, LIKE MAGIC offers a more contemporary solution.

Is D-Edge Dmbook or LIKE MAGIC Easier to Use?

D-Edge Dmbook boasts a user friendly interface with a 4.65/5 rating for ease of use, supported by reviews praising its intuitive design and responsiveness. It has a straightforward onboarding process, with a 4.1/5 rating, and users mention that the platform is easy to learn and accessible from anywhere, although some suggest a mobile app would enhance usability.

LIKE MAGIC scores a perfect 5/5 for ease of use, with reviews emphasizing its intuitive, mobile-first design that simplifies management tasks. Its onboarding experience is rated 4.93/5, and users highlight how quickly staff adapt to the platform, appreciating its seamless integration with existing systems.

Edge: LIKE MAGIC.

Which Has Better Features: D-Edge Dmbook or LIKE MAGIC?

D-Edge Dmbook offers core features like task management, handovers, and internal communication, but its feature set remains limited, with no unique functionalities exclusive to the platform. LIKE MAGIC, however, provides 12 exclusive features including work prioritization, case management, real-time task tracking, virtual logbooks, late checkouts, multi-property monitoring, analytics dashboards, automated replies, message templates, and an open API.

This extensive feature list allows LIKE MAGIC to support a broader range of operational needs, particularly for automating guest interactions and operational workflows. The edge clearly goes to LIKE MAGIC for its richer, more diverse set of features tailored to streamlining hotel management.

Edge: LIKE MAGIC.

Which Has Better Customer Support: D-Edge or LIKE MAGIC?

D-Edge’s customer support is rated at 4.65/5, with reviews praising their responsiveness and the importance of learning the platform to maximize its benefits. Users note that support is helpful but could be more proactive in feature improvements, and some mention that mobile app features could be better.

LIKE MAGIC scores slightly higher at 4.88/5, with reviews emphasizing its responsive and dedicated support team that actively assists with onboarding and ongoing issues. Users describe LIKE MAGIC support as "quick and helpful," reinforcing its status as a highly customer-centric provider.

Edge: LIKE MAGIC.

Which Has More Integrations: D-Edge or LIKE MAGIC?

D-Edge offers 115 verified partners, including notable integrations with TrustYou, Triptease, Oracle Hospitality, Mews, and Adyen. It covers a broad spectrum of hospitality technology, including integrations with PMS, revenue management, and guest feedback platforms, making it highly versatile for larger operations.

LIKE MAGIC, with 10 verified partners, integrates with key systems such as TrustYou, PMS, and payment gateways like Adyen. While its partner count is smaller, it covers essential integrations for guest management and operational automation.

Edge: D-Edge.

Which Do Hoteliers Rate Higher: D-Edge or LIKE MAGIC?

D-Edge has a higher review count (10) with recent activity, and its overall rating of 4.67/5 reflects consistent satisfaction across boutique and standard hotels. Reviewers praise its ease of use, responsiveness, and internal communication capabilities, with one stating, "It’s a great tool to stay connected even when away from the hotel."

LIKE MAGIC, with 16 reviews and a perfect 5/5 rating, garners higher scores for user experience, support, and ROI. Reviewers particularly appreciate how it automates tasks and enhances guest satisfaction, with one noting, “It drastically reduced staffing needs while maintaining high guest ratings.”

Edge: LIKE MAGIC.

How Much Do D-Edge and LIKE MAGIC Cost?

D-Edge is priced at a flat monthly rate of $100, with no free tier or trial offered. Its straightforward pricing makes it accessible for hotels seeking an internal communication system without additional costs.

LIKE MAGIC’s monthly fee is $1,100, also without a free trial. Its higher cost reflects its broader feature set, automation capabilities, and guest experience focus, making it a more substantial investment.

What Type of Hotel Should Use D-Edge Dmbook?

• Hotels that need a reliable internal communication and handover platform.
• Teams that prioritize reducing internal miscommunication.
• Hotels with a focus on operational clarity and task tracking.
• Properties seeking a proven, regionally-established solution.
• Hotels with simple internal workflows that benefit from straightforward digital handovers.

Not ideal if:

• You want extensive guest-facing automation.
• You need advanced features like real-time task tracking or integrations.
• Your hotel operates in regions where D-Edge isn’t present.

What Type of Hotel Should Use LIKE MAGIC?

• Hotels aiming to automate and enhance the guest journey from booking to checkout.
• Teams that want a feature-rich, all-in-one management platform.
• Properties focused on reducing staffing costs through automation.
• Hotels seeking to improve guest satisfaction with contactless services.
• Operations that benefit from extensive integrations and automation tools.

Not ideal if:

• Your primary need is internal communication and handovers.
• You prefer a lower-cost solution focused on internal workflows.
• Your property doesn’t require extensive guest automation features.

D-Edge Dmbook vs LIKE MAGIC: The Bottom Line for Hotels

D-Edge Dmbook is a mature, highly-rated internal communication tool that excels at reducing miscommunication and streamlining task management, especially suitable for hotels requiring a dependable internal handover system. Its regional presence and proven track record make it a solid choice for established properties.

LIKE MAGIC is a rapidly evolving, highly-rated platform with a broader feature set, excelling at automating the guest journey and operational workflows. Its recent reviews and high satisfaction scores make it ideal for hotels seeking to modernize operations and elevate guest experiences.

Choose D-Edge if your focus is on internal communication, task management, and regional support. Opt for LIKE MAGIC if automating guest interactions, reducing staffing, and maximizing guest satisfaction are your priorities.

In summary, D-Edge offers stability and proven performance, while LIKE MAGIC delivers innovation and automation. Your decision should hinge on whether internal communication or guest experience automation is your primary goal.