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D-EDGE Dmbook
4.5 (9 REVIEWS)
HT Score
0 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
D-EDGE Dmbook
Unranked in Staff Collaboration Tools
Technology by hoteliers to make working in hotels stress-free and straightforward so that your team can be the best possible host for your guest.
91% recommended by 269 hotels
What is D-Edge?
Founded in 2000 | Headquarters in Paris (France) | 571 employees
LoungeUp Dmbook is a comprehensive property management system designed to streamline hotel operations and enhance guest satisfaction. It acts as a full-time assistant, efficiently tracking complaints, maintenance tasks, events, lost & found items, and daily checklists.
AI summary reviews: Users consistently highlight its ability to reduce miscommunication and significantly lower the volume of emails, calls, and texts.
AI summary recommendations: Adopt LoungeUp Dmbook to ensure real-time alerts on trending issues and deadlines and guarantee that nothing slips through the cracks.
Company writeup: LoungeUp Dmbook ensures zero miscommunication mistakes, reduces communication by 40%-60%, provides real-time alerts on critical issues, guarantees 99% task completion, and consistently boosts guest satisfaction. It fits seamlessly into hotel operations to offer a reliable, 24/7 monitoring and task management solution.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of D-Edge products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
D-Edge Reviews Analyzed: 0
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
D-Edge Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by D-Edge
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
D-Edge's Provided Description:
"Imagine a full-time assistant who efficiently track anything happening in your hotel, from complaints, maintenance tasks, events, lost & found items to the morning checklist. He works 24/7 to make sure nothing was missed. What would that mean to you and your hotel? – Zero miscommunication mistakes – 40% to 60% fewer emails, calls and texts – Real time alerts on trending issues and deadlines – 99% guarantee that nothing will slip through the cracks – Increased and consistent guest satisfaction"
FAQs
D-EDGE Dmbook Alternatives
Not sure if D-Edge is right for your hotel? Here are similar Staff Collaboration Tools vendors that could be a good fit for your hotel:
Capabilities
Efficiently monitor everything that happens in your hotel
Efficiently monitor everything that happens in your hotel
☑︎ Track complaints, maintenance, lost property ☑︎ Be aware of upcoming events and VIP clients ☑︎ Sort checklists by role, as an internal knowledge base ☑︎ Standardise the training of new colleagues
Limit oversights when communicating between teams
Limit oversights when communicating between teams
☑︎ Centralise communications between teams on a single platform ☑︎ Connect departments in real time ☑︎ Offer your guests a consistently high level of service
Make your decisions based on concrete facts
Make your decisions based on concrete facts
☑︎ Use outcome and transaction reports to identify the source of recurring problems ☑︎ Track your key performance indicators (KPIs) at a glance ☑︎ Analyse your recurring problems and demands with a complete history of your logbooks, tickets and notes
Features
Task Management
4/5 features
Messaging & Collaboration
4/5 features
Escalations & Alerts
4/5 features
Reporting
4/5 features
Automation
4/5 features
Templates
4/5 features
Available Add-ons & Modules
Logbook 2.0
Staff Collaboration Tools
Replace your paper logbooks with a modern, electronic version of the Duty Manager Book.
Your teams can easily share information and ensure that no important information is lost.
All information is updated in real time and is always accessible from a computer or smartphone.
Maintenance, guest requests and tickets
Staff Collaboration Tools
Use a flexible ticket management system to manage maintenance tasks, lost property, complaints, etc.
Track the progress of tickets so you don't miss any guest requests and assign them to members of your team. Leave instructions and comments for your colleagues.
Detect recurring problems and identify their root causes more easily.
Automatic ticket creation for each guest query
Staff Collaboration Tools
Each time a service is ordered via the guest app or an online form(room service, spa, restaurant, etc.), each time check-in is completed, each time a problem is reported, etc., a ticket is automatically created in the defined logbook.
Never forget a guest request thanks to the automatic connection between LoungeUp and Dmbook
Checklists
Staff Collaboration Tools
Replace your paper checklists with flexible electronic ones that can be shared with your team and receive notifications in case you forget something.
With the help of checklists, each member of your team is able to complete their tasks efficiently and without forgetting them. This means there is less stress for teams and better service for guests.
D-Edge Reviews Summary
Ease of Use
4.7/5
Customer Support
4.6/5
ROI
4.4/5
Implementation
4.0/5
Recommended by
Achievements
This vendor's trending score is rising, D-EDGE Dmbook is the #53 most trending product in the Staff Collaboration Tools category (out of 59) and the #1455 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreD-Edge’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceRecommended for
D-Edge Pricing
Below Average
This product is priced lower than the average product in the category which is usually an indicator that is is a budget product with fewer features that is designed for smaller properties and simpler use cases.
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Hotelier Rating
Looking for specific info?
8
We have found this very useful for the FO team and has cut down very much on paper
Cluster General Manager - London/York from 100 to 199 room Bed & Breakfast & Inn in Edinburgh (United Kingdom)
Verified
8 years ago
It is very easy to use, gives great communication amongst the team. The team are always using this even from home on there mobile devices. Absolutely great for maintenance as the check on there mobiles every half hour to check if any jobs have been updated.
United Kingdom
United Kingdom
Cluster General Manager - London/York
Large Hotel
9
The best little hand over since the post-it
Operations Manager from 100 to 199 room Bed & Breakfast & Inn in Edinburgh (United Kingdom)
Verified
8 years ago
Less mess, no little scraps of paper lying around the desk, everything is one place, easy viable and actionable checks. I've used other softwares in the past such as VMware, VAlpm and Microfile but have been using Dmbook Pro for over 12 months now and it is a great solution.
United Kingdom
United Kingdom
Operations Manager
Large Hotel
7
Great handover and inter-department communication tool
Front Office Manager from 100 to 199 room Bed & Breakfast & Inn in Edinburgh (United Kingdom)
Verified
8 years ago
The software is very user friendly and easy to navigate allowing you to create tickets and handover items for different departments and shifts
United Kingdom
United Kingdom
Front Office Manager
Large Hotel
10
The Software is a great tool to pass over to each department and stay connected even when away from the hotel
Senior Assistant Manager from 25-49 room Branded Hotel in Pahalgam (India)
Verified
8 years ago
The Software is a great tool to pass over to each department. it allows you to stay connected even when you are away from the Hotel. Advice to others would be to use the excellence customer service they provide. Take the time to learn about the software so it can be used to its full potential.
India
India
Senior Assistant Manager
Mid-Sized Hotel
8
I would highly recommend DmBook Pro
Director from 200 to 499 room Boutique in Singapore (Singapore)
Verified
8 years ago
One of the principal difficulties in the hospitality sector is information flow and communication. DmBook Pro has proven to be a wonderful asset in this area. I had concerns that we would have difficulty getting buy-in from management and staff but the team have embraced the product. It is easy to use and is a very useful tool to assist the...
Singapore
Singapore
Director
X-Large Hotel
10
Welcome in digital hospitality! We've used Dmbook for the last year at 8 of our hotels and didn't previously have a digital provider in this area.
Director of Operations from 75-99 room Boutique in Lyon (France)
Verified
8 years ago
DM book has met all our needs regarding internal communication within our hotels. Intuitive and simple, this tool is done in an intelligent and operational way. Moreover it is web based and responsive winch means that you can have access to information or add things even if you are not in the hotel. Last but not least: it is affordable. A...
France
France
Director of Operations
Large Hotel
10
Intuitive online handover tool
Front of House Manager from 200 to 499 room Luxury Hotel in Beverly Hills (United States of America)
Verified
8 years ago
Since we are using DMBook Pro our handover time has reduced and less information gets forgotten. The team is very responsive and open to ideas to imrpove.
United States of America
United States of America
Front of House Manager
X-Large Hotel
10
Excellent communication tool after moving from pen, paper and excel spreadsheets.
General Manager from 25-49 room Boutique in Virginia (Ireland)
Verified
8 years ago
One Stop shop for all daily information. Daily DM logs, maintenance reports, housekeeping, guest messages, all in one easy to read format.
Ireland
Ireland
General Manager
Mid-Sized Hotel
10
Brilliant tool that moved us into the digital age with our communications
Front Office Manager from 200 to 499 room Boutique in Monterey (United States of America)
Verified
8 years ago
I really like the fact that everything is well organized, handover is quick, I can access it at home when needed. The tasks are rolling over to the next day until completed.
United States of America
United States of America
Front Office Manager
X-Large Hotel
- 1
It looks like D-Edge is not recommended by any hotels
Check out the top 10 most recommended D-Edge alternativesExpert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
All-in-one platform for guest relationship and hotel operations management Improve guest satisfaction. Increase your revenue. Enhance productivity. Accompany customers throughout their journey LoungeUp collects, organizes, and enriches guest data to create a unique and tailored experience. Communicate with guests on their preferred communication channels. Send the right message at the right time, and offer an exceptional level of service to each and every guest.
Showing all answers to: "What does this product or service do well?"
All-in-one platform for guest relationship and hotel operations management
Improve guest satisfaction. Increase your revenue. Enhance productivity.
Accompany customers throughout their journey
LoungeUp collects, organizes, and enriches guest data to create a unique and tailored experience.
Communicate with guests on their preferred communication channels. Send the right message at the right time, and offer an exceptional level of service to each and every guest.
Question:
What differentiates this product or service from the competition?
Answer:
Messaging hub Interact with and support your guests whenever they need, on the channel of their choice. Expertly manage all your interactions on a single screen. Online check-in Simplify administrative procedures for your guests and your teams. Transform your check-in into a personal welcome. Mobile key Digitise your room keys on your guest's mobile phone. Inexpensive and ultra-secure, mobile keys have everything you need to streamline the process for guests and reception alike. CRM Centralise guest data in a single database. Take advantage of LoungeUp technology to enrich and segment your database.
Showing all answers to: "What differentiates this product or service from the competition?"
Messaging hub
Interact with and support your guests whenever they need, on the channel of their choice. Expertly manage all your interactions on a single screen.
Online check-in
Simplify administrative procedures for your guests and your teams. Transform your check-in into a personal welcome.
Mobile key
Digitise your room keys on your guest's mobile phone. Inexpensive and ultra-secure, mobile keys have everything you need to streamline the process for guests and reception alike.
CRM
Centralise guest data in a single database. Take advantage of LoungeUp technology to enrich and segment your database.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
The best advice I could give to hoteliers that want to use LoungeUp would be to explain clearly their expectations to LougeUp experts so they can help them get the best setup to optimize their operation
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
The best advice I could give to hoteliers that want to use LoungeUp would be to explain clearly their expectations to LougeUp experts so they can help them get the best setup to optimize their operation
Recommended by
Nicolas Chavanes
Director Technical Partner Success
@
Mews
Nicolas Chavanes
Director Technical Partner Success
@
Mews
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Support
Unverified
D-Edge has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2025
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