E-Reg. Card by DOWHAT vs. MyStay Check in:
Which Is Right for You?

The Decision

Both DOWHAT’s E-Reg Card and MyStay Check-in aim to modernize your hotel’s contactless check-in process, reducing physical contact and streamlining operations. While DOWHAT’s product focuses on eco-friendly, paperless registration with a broad feature set, MyStay emphasizes fully automated guest check-in and check-out, augmented by extensive integrations and communication tools. Which solution aligns better with your hotel’s specific needs?

Given the recent review activity and higher review count, MyStay’s platform demonstrates a more active user base and clearer evidence of ongoing support. Are you prepared to prioritize recent user feedback and comprehensive features in your decision?

Is DOWHAT or MyStay Better for Hotels?

DOWHAT’s E-Reg Card is designed for properties seeking a sustainable, digital registration alternative. It replaces paper forms with a digital check-in portal, supports multiple languages, and offers features like ID verification and document scanning, which are vital for hotels prioritizing ESG initiatives.

MyStay, on the other hand, provides a complete contactless check-in experience with added capabilities like automated messaging, online payments, and integration with PMS. Its focus is on operational efficiency, guest communication, and revenue upselling, making it suitable for hotels that want a broader guest journey management system.

DOWHAT’s strengths lie in reducing environmental impact and simplifying registration, but it lacks the extensive communication and upselling features found in MyStay. Conversely, MyStay’s versatility supports both operational automation and guest engagement at scale. Which approach aligns more with your hotel’s strategic goals?

MyStay Check-in vs DOWHAT: Which Should Your Hotel Choose?

If your hotel needs an all-in-one guest communication and automation platform focused on operational efficiency, go with MyStay. Its features like multi-channel messaging, digital upselling, and PMS integration make it ideal for properties aiming to enhance guest satisfaction and revenue.

If your priority is sustainability and reducing paper waste, DOWHAT’s E-Reg Card is the better choice. It’s suitable for hotels that want a simple, eco-friendly check-in solution and don’t require extensive guest messaging or upselling capabilities.

For properties seeking comprehensive guest journey management, MyStay’s broader feature set and higher review activity make it the more reliable choice. For eco-conscious hotels with limited operational needs, DOWHAT offers a specialized solution.

Is DOWHAT or MyStay Easier to Use?

MyStay’s platform has a 4.91/5 ease-of-use rating based on 40 reviews, with hoteliers praising its intuitive interface and straightforward setup. Users highlight how quickly staff can onboard and start using the system, often citing minimal training needs.

DOWHAT’s ease-of-use is slightly lower at 4.79/5, with users noting that while the platform is user-friendly, its limited features mean less complexity in operation but also less functionality to learn.

Given the more recent and numerous reviews, MyStay’s user experience appears more refined and supported by ongoing updates. Edge: MyStay.

Which Has Better Features: DOWHAT or MyStay?

DOWHAT offers 15 unique features, including hotel website check-in portals, device-agnostic design, custom questions, document scanning, ID verification, automatic translations, and pre-arrival upselling. Its focus is on digital registration and reducing paperwork, making it ideal for eco-friendly hotels.

MyStay provides 10 exclusive features like PMS integration, guest segmentation, multi-channel communication, offer templates, A/B testing, and digital payment capture. Its focus is broader, covering guest engagement, revenue management, and operational automation.

While DOWHAT excels in digital registration tools, MyStay’s expansive set of communication and upselling features offers more value for properties prioritizing guest experience and revenue growth. Edge: MyStay.

Which Has Better Customer Support: DOWHAT or MyStay?

MyStay’s support is highly rated at 4.93/5, with hoteliers praising its promptness, helpfulness, and ongoing improvements. Comments highlight that support is quick to resolve issues and responsive to feature requests, contributing to a smoother user experience.

DOWHAT’s support rating is slightly lower at 4.71/5, with reviewers noting good service but less frequent recent engagement. Given the higher volume of recent reviews, support responsiveness appears more active with MyStay.

Edge: MyStay.

Which Has More Integrations: DOWHAT or MyStay?

MyStay boasts 30 verified integrations, including major PMS solutions like Opal, Kwentra, and RoomRaccoon, plus key channel managers like WuBook. This extensive network enables seamless data flow and operational efficiency.

DOWHAT has only 2 verified partners, including Oracle Hospitality, limiting its integration flexibility. If your hotel relies on a diverse tech ecosystem, MyStay’s broader integration options will serve you better.

Edge: MyStay.

Which Do Hoteliers Rate Higher: DOWHAT or MyStay?

MyStay’s recent reviews emphasize high satisfaction, with a 9.8/10 NPS score and a 98% likelihood to recommend. Hotels of various types, from boutique to serviced apartments, praise its ease of use and communication features.

DOWHAT’s reviews are fewer (only 14) and less recent, with consistent praise for its functional benefits but limited feedback on ongoing support or improvements. Its low overall rating and review count suggest lower user confidence.

Edge: MyStay.

How Much Do DOWHAT and MyStay Cost?

Both products are priced at a base rate of $400 per month, with no freemium options, implementation fees, or monthly per-room charges. Their straightforward pricing makes cost comparison simple, but actual value depends on feature utilization.

Since neither offers a free trial or tiered pricing, your decision may hinge on which features you need most. Overall, the pricing is comparable.

What Type of Hotel Should Use DOWHAT?

• Hotels focused on sustainability and eco-friendly practices that want to replace paper registration forms.
• Properties seeking a straightforward, digital check-in portal that supports multiple languages.
• Hotels with limited operational automation needs, prioritizing environmental benefits.
• Properties without complex guest engagement or upselling requirements.
• Teams that prefer a simple registration solution without extensive integrations or communication tools.

Not ideal if your hotel requires advanced guest communication, revenue management, or PMS integration.

What Type of Hotel Should Use MyStay?

• Hotels aiming to automate the entire guest journey, from pre-arrival to post-stay.
• Properties seeking to increase revenue through targeted upselling and ancillary sales.
• Hotels that value seamless integration with PMS and channel managers.
• Teams looking to improve guest communication, automate messaging, and handle online payments.
• Properties with a focus on operational efficiency, guest satisfaction, and automation.

Not ideal if your hotel’s core goal is sustainability or a minimalistic registration process without extensive guest engagement features.

MyStay vs DOWHAT: The Bottom Line for Hotels

The core difference is scope: DOWHAT’s E-Reg Card is a digital registration tool emphasizing sustainability and paperless check-in, while MyStay offers an integrated platform for contactless check-in, communication, and revenue enhancement.

Choose DOWHAT if your primary goal is eco-friendly registration and you want a straightforward digital form solution without extensive guest interaction features. Its limited integration and automation capabilities make it less suitable for hotels seeking a comprehensive guest journey platform.

Opt for MyStay if your hotel needs a versatile, feature-rich system that automates and personalizes the entire guest experience, boosts revenue, and integrates with your existing property management system. Its recent reviews and high user ratings make it the more reliable, scalable choice.

In summary, for hotels prioritizing sustainability and simple check-in processes, DOWHAT’s E-Reg Card offers a focused, eco-conscious option. However, if your goal is to streamline operations, enhance guest engagement, and maximize revenue, MyStay’s platform is better supported by recent user feedback and a broader feature set.