Smart Order by DOWHAT vs. RoomOrders:
Which Is Right for You?

The Decision

Choosing between Smart Order by DOWHAT and RoomOrders hinges on your hotel’s operational needs and guest experience priorities. Both platforms aim to streamline room service and mobile ordering, but they differ significantly in scope, usability, and market presence. DOWHAT offers a PMS-integrated, concierge-focused solution with a smaller user base, while RoomOrders provides a broader, global F&B ecosystem with more recent reviews and higher ratings. Which platform aligns better with your hotel’s goals?

Is Smart Order by DOWHAT or RoomOrders Better for Hotels?

Smart Order by DOWHAT and RoomOrders are both designed to enhance guest interactions and operational efficiency through mobile ordering. DOWHAT’s focus is on contactless requests and communication between staff and guests, integrated directly into PMS systems. RoomOrders emphasizes a comprehensive F&B ecosystem, connecting guests with on-site venues, restaurants, and local vendors via their smartphones.

DOWHAT's reviews reveal consistent praise for its usefulness in concierge, front desk, and housekeeping tasks, especially for hotels prioritizing communication. Conversely, RoomOrders is highly rated for its ease of use, flexibility, and ability to handle multiple order types across various hotel segments globally. The question is: do you need a PMS-integrated platform focused on internal staff communication, or a broader F&B ecosystem that emphasizes guest ordering and upselling?

Smart Order by DOWHAT vs RoomOrders: Which Should Your Hotel Choose?

If your hotel needs a contactless, PMS-integrated platform primarily aimed at streamlining internal communication and service requests, DOWHAT is your best choice. It’s ideal for hotels seeking to replace non-PMS services and improve concierge, front desk, and housekeeping workflows.

However, if your hotel requires a versatile, guest-facing F&B management system capable of managing orders across multiple venues and outsourcing to local eateries, RoomOrders is the stronger option. It’s especially suitable for resorts, boutique hotels, and properties focused on increasing revenue through digital ordering and upselling.

Is Smart Order by DOWHAT or RoomOrders Easier to Use?

DOWHAT scores a 4.83/5 for ease of use, with reviews highlighting its straightforward interface and effective onboarding process. Users appreciate its quick adaptation and positive staff feedback, though some note system bugs that are gradually improving.

RoomOrders slightly outperforms with a 4.89/5 rating, praised for its intuitive design, comprehensive content management, and quick deployment. Customers often remark on how simple it is to train staff and how guests find it user-friendly. For ease of use, Edge: RoomOrders.

Which Has Better Features: Smart Order by DOWHAT or RoomOrders?

DOWHAT offers 19 shared features plus two unique: PMS and loyalty program integrations, making it a robust solution for internal service automation. It can also support contactless concierge requests, which are not a focus of RoomOrders.

RoomOrders provides 19 shared features plus three unique: Apple Pay, curbside pickup, and tipping, emphasizing its focus on direct guest engagement and F&B management. Its real strength lies in its extensive order management capabilities and integration potential with POS systems. Edge: RoomOrders for feature variety and guest-centric tools.

Which Has Better Customer Support: Smart Order by DOWHAT or RoomOrders?

DOWHAT’s customer support scores 4.67/5, with reviews noting ongoing good service but room for further development. Some users mention system bugs, but overall, support is responsive.

RoomOrders leads with a 4.86/5 rating, with reviews emphasizing its prompt, attentive, and reliable support. Guests often mention how support staff quickly resolve issues and are attentive to needs. Edge: RoomOrders.

Which Has More Integrations: Smart Order by DOWHAT or RoomOrders?

DOWHAT integrates with Oracle Hospitality and its own platform, totaling 2 verified partners. Its PMS and loyalty integrations are a significant advantage for hotels seeking smooth internal workflows.

RoomOrders, with only one verified partner (Stripe), offers a more limited range of integrations but focuses on its core F&B ecosystem. It’s designed for flexibility and real-time menu updates, but broader system integrations are still developing. Edge: DOWHAT.

Which Do Hoteliers Rate Higher: Smart Order by DOWHAT or RoomOrders?

RoomOrders commands a higher overall rating of 4.79/5 based on 28 reviews. Notably, hotel segments like resorts and boutique hotels give it 5/5, praising its ease of use and revenue impact. Recent reviews affirm its reliability and guest satisfaction.

DOWHAT’s ratings are much lower, with 0/5 from 12 reviews reflecting issues with limited market presence and development. Its recent review activity is absent, reducing confidence in current support and updates.

Edge: RoomOrders.

How Much Do Smart Order by DOWHAT and RoomOrders Cost?

DOWHAT’s pricing starts at $400 monthly, with no free tier or trial, making it a straightforward investment for hotels seeking integrated PMS solutions.

RoomOrders does not publicly disclose pricing, which is common for customizable F&B ecosystems. Expect pricing to be on a case-by-case basis, often based on hotel size and scope.

What Type of Hotel Should Use Smart Order by DOWHAT?

• Hotels that prioritize internal communication and service efficiency, especially those with PMS integration needs.
• Teams looking to replace manual or non-PMS concierge and housekeeping services.
• Hotels aiming to reduce contact during guest requests and improve staff coordination.
• Not ideal if you need extensive guest-facing F&B ordering or are focused on upselling.

What Type of Hotel Should Use RoomOrders?

• Resorts, boutique hotels, and properties with multiple F&B outlets seeking digital ordering solutions.
• Hotels aiming to increase revenue through upselling and real-time menu updates.
• Properties wanting to connect guests with local vendors, including those without in-house kitchens.
• Teams looking for a flexible, guest-oriented platform with broad international reach.
• Not ideal if your hotel prefers PMS-only solutions or has minimal F&B operations.

The Bottom Line for Hotels: Smart Order by DOWHAT or RoomOrders?

Smart Order by DOWHAT is a functional, PMS-integrated communication tool suited for hotels seeking to streamline internal service requests and concierge functions. Its limited reviews and market presence, however, suggest it’s better suited for smaller, automation-focused properties.

RoomOrders excels in its high ratings, active user base, and extensive features tailored to F&B and guest engagement. Its recent reviews and broad international footprint make it the stronger choice for properties prioritizing guest-facing services and revenue growth.

If your hotel needs a reliable, easy-to-use F&B management platform with proven customer satisfaction, RoomOrders is the clear leader. For hotels focused on internal service automation and PMS integration, DOWHAT offers a niche but less mature solution.