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Smart Order by DOWHAT
4.6 (13 REVIEWS)
HT Score
0 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Smart Order by DOWHAT
Unranked in Mobile Ordering & Room Service
Serve with Speed, Impress with Ease; Delight your Service with Just a Click!
93% recommended by 10 hotels
SIGNIEL HOTEL & 9 others
What is DOWHAT?
Founded in 2021 | Headquarters in South Korea | 50 employees
Smart Order by DOWHAT is an advanced property management system (PMS) designed to enhance guest services and streamline operations. It enables guests to make service requests without direct interaction, fostering a relaxed and welcoming atmosphere free of language barriers. Integrated with the comprehensive DOWHAT DX Package, Smart Order offers AI-generated summary reviews and recommendations, optimizing response time and improving service quality. This robust platform helps businesses seamlessly manage guest interactions, boosting efficiency and elevating the overall guest experience.
Capabilities
Digital Compendium
Digital Compendium
Uplift guest experience by providing easy access to hotel information and services, automating requests with real-time updates.
Smart Order
Smart Order
Guests request services or amenities via app/web/tablet which automatically notifies staff, ensures prompt delivery, and generates reports for tracking performance.
Room Service
Room Service
The Room Service provides detailed menu info, including allergy details and additional add-on menus to provide various options for guests. The orders send real-time requests to staff, and guests can make a payment on/off-site.
Coupons
Coupons
DOWHAT's coupon feature boosts hotel revenue by offering targeted promotions that attract and retain guests. Staff can easily adjust and personalize coupons through the Admin web, allowing for flexible, real-time promotions. This enables hotels to gain insights into the guest's characters while maintaining a tailored guest experience.
Hotelier App
Hotelier App
Hotelier App automatically assigns and tracks tasks, sends real-time updates, and handles notifications with customers. Simplify the Order-Taker's task into an app/web
The Web-based Admin Site
The Web-based Admin Site
DOWHAT provides a dashboard for management, enables marketing planning, simplifies inventory management by department, and ensures no missed orders with real-time monitoring.
Building Management
Building Management
Unified Check-Out Room management, floor-wide power control for unused areas, and real-time temperature monitoring of all rooms via the Administration Site.
Features
Digital Menus
4/5 features
Ordering
4/5 features
Payments
4/5 features
Delivery & Logistics
4/5 features
DOWHAT Reviews Summary
Ease of Use
4.8/5
Customer Support
4.6/5
ROI
4.4/5
Implementation
4.4/5
Recommended by
Achievements
This vendor's trending score is rising, Smart Order by DOWHAT is the #9 most trending product in the Mobile Ordering & Room Service category (out of 48) and the #300 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreDOWHAT’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceRecommended for
DOWHAT Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
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DOWHAT Case Studies
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References
DOWHAT doesn’t have any references available
Featured Customers
Popularity by Segment
Size
7 | X-Small (1-9 room)
1 | Medium (25-74 room)
1 | Large (75-199 room)
20 | X-Large (200+ room)
Country
28 | Korea, South
Type
19 | Luxury Hotels
18 | Hostels
17 | Resorts
8 | City Center Hotels
6 | Branded Hotels
6 | Limited Service & Budget Hotels
5 | Airport/Conference Hotels
5 | Extended Stay & Serviced Apartments
2 | Boutiques
1 | Bed & Breakfast & Inns
Region
28 | Asia Pacific
Category
27 | Staff Collaboration Tools
15 | Contactless Check-in
13 | Mobile Ordering & Room Service
6 | Guest Room Management System
3 | Hotel Guest Apps
1 | Housekeeping Software
More Products by DOWHAT
Hotelier Rating
Looking for specific info?
10
Smart Order
과장 from 500+ room Hostel in 강릉시 (대한민국)
Verified
3 months ago
1. It's good that you can conveniently request with a tablet, and you can do it all at once during a phone call as you can't make a call while on the phone. 2. Doowat Messenger is convenient. 3. It's good that you can conveniently check the maintenance status with the room management system.
대한민국
대한민국
과장
X-Large Hotel
10
Smart Platform
from 500+ room Hostel in Gangneung (Korea, South)
Verified
3 months ago
The new system allows for comfortable service for both customers and employees. 1. Staff Collaboration Tools 2. Mobile Ordering & Room Service 3. Contactless Check-in
Korea, South
Korea, South
X-Large Hotel
10
Easy working tool for us
Staff from 500+ room Branded Hotel in Daejeon (Korea, South)
Verified
3 months ago
we have so many foreign guests who are difficult in communication. But dowhat assists us breaking language barrier with smart order and smart checkin.
Korea, South
Korea, South
Staff
X-Large Hotel
8
Two Watts to Reduce the Work of Hotel Staff
employee from 500+ room Hostel in Gangneung (Korea, South)
Verified
3 months ago
Attractive contactless check-in - Contactless check-in not only reduces the workload of the front desk staff, but also reduces the waiting time for customers, so it is very useful when checking in. Through contactless check-in, customers can reduce the check-in waiting time, and front desk staff can reduce the check-in process, so it seems...
Korea, South
Korea, South
employee
X-Large Hotel
10
rapid and efficient communication tool for staffs
Frron Desk Manager from 500+ room Hostel in Gangneung (Korea, South)
Verified
3 months ago
Whenever guest or service related issue occurs, every staff can see and share the situation right away. Thus it makes easier to resolve problems.
Korea, South
Korea, South
Frron Desk Manager
X-Large Hotel
9
Convenient communication
from 500+ room Hostel in Gangneung (Korea, South)
Verified
3 months ago
1. It is easy to communicate with other departments and work efficiently. 2. Non-face-to-face check-in reduces the number of guests waiting during peak check-in times. 3. Room service and simple orders can be requested directly by customers using the tablet PC in the room. It is convenient because it reduces the number of phone calls.
Korea, South
Korea, South
X-Large Hotel
9
It's convenient.
주임 from 500+ room Hostel in Gangneung (Korea, South)
Verified
3 months ago
1. It is easy to communicate with other departments and work efficiently. 2. Non-face-to-face check-in reduces the number of guests waiting during peak check-in times. 3. Room service and simple orders can be requested directly by customers using the tablet PC in the room. It is convenient because it reduces the number of phone calls.
Korea, South
Korea, South
주임
X-Large Hotel
8
The convenience of Doowat
주임 from 500+ room Hostel in Gangneung (Korea, South)
Verified
3 months ago
1. Smooth communication with employees within the company 2. Shorten customer check-in time with smart check-in settings 3. Quickly check customer requests
Korea, South
Korea, South
주임
X-Large Hotel
10
Time Saver
Concierge team Head manager from 500+ room Branded Hotel in Daejeon (Korea, South)
Verified
3 months ago
After installation, we have met our KPI on guest satisfaction in delivery. Exceptional digital service was done by Dowhat. Very well made solution for hotel.
Korea, South
Korea, South
Concierge team Head manager
X-Large Hotel
10
Efficient work processing using tablet PC
사원 from 500+ room Hostel in Gangneung (Korea, South)
Verified
3 months ago
Customers can conveniently request services such as room service, car check-out, and in-room item addition through the tablet PC in their rooms. If you request a service by wire from your room, hotel staff can conveniently transfer the request to other departments through Duwat chat. If it is difficult to call other departments, you can tra...
Korea, South
Korea, South
사원
X-Large Hotel
- 1
- 2
Expert Q&A and Partner Recommendations
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Support
Unverified
DOWHAT has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2025
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