Duve Upselling vs. Loopon Pre-Stay:
Which Is Right for You?

The Decision

Choosing between Duve Upselling and Loopon Pre-Stay hinges on your hotel's specific needs. Both platforms aim to enhance guest communication, but Duve's focus is on revenue-boosting upselling through personalized multi-channel messaging and automation, while Loopon concentrates on maintaining a unified guest conversation across pre-stay, in-stay, and post-stay phases, with an emphasis on feedback and reputation management. Are you prioritizing direct revenue uplift or comprehensive communication management?

Duve excels in automating personalized upsell offers, integrating with numerous PMS and third-party systems, and providing in-depth analytics to maximize your revenue. Loopon offers a unified conversation experience that fosters ongoing guest engagement and feedback but lacks the extensive feature set and recent review activity seen with Duve.

Is Duve or Loopon Better for Hotels?

Both platforms improve guest communication; however, Duve leads with its robust upselling tools, integrating multiple channels like WhatsApp, SMS, and email to drive ancillary revenue. Loopon’s strength is its single conversation thread, making it easier for hotels to manage ongoing guest interactions and gather feedback, but it doesn’t offer the same breadth of automation or direct revenue features.

Duve’s latest reviews highlight a score of 4.79/5 from 270 reviews, with recent feedback emphasizing its effectiveness in boosting revenue and enhancing guest engagement. Loopon, with no recent reviews or scoring, provides a more limited snapshot of user satisfaction and fewer recent updates, making Duve the more reliable choice based on current data.

Duve vs Loopon: Which Should Your Hotel Choose?

If your hotel needs to increase revenue through targeted pre-arrival and in-stay upselling, go with Duve. Its extensive feature set, including personalized offers, multi-channel messaging, and integrations with over 65 partners, makes it ideal for hotels seeking measurable revenue growth.

If your focus is on managing a continuous guest conversation, collecting feedback, and improving reputation management without heavy emphasis on upselling, Loopon might appeal — but note it lacks recent reviews and a proven track record. For most hotels seeking measurable ROI, Duve’s features and recent performance make it the superior option.

Is Duve or Loopon Easier to Use?

Duve’s user interface earns a 4.7/5 rating and is praised for its intuitive design, enabling staff adoption with minimal training. The onboarding process is rated 4.65/5, and users appreciate how quickly their teams get up to speed, thanks to its straightforward setup and clear dashboard.

Loopon has no available recent ratings or reviews, making it difficult to assess ease of use. Given Duve’s recent positive feedback and high usability scores, Edge: Duve.

Which Has Better Features: Duve or Loopon?

Duve offers 32 exclusive features, including mobile-friendly interfaces, WhatsApp integration, automated replies, analytics dashboards, SMS messaging, guest profiles, digital acceptance, room upgrade merchandising, multi-channel delivery, and offer orchestration. Loopon’s feature count is not specified but appears limited to basic guest communication and feedback.

Duve’s robust feature set is designed to maximize revenue opportunities and streamline operations. Loopon primarily focuses on feedback and reputation management, lacking the extensive upselling and automation tools Duve provides. Edge: Duve.

Which Has Better Customer Support: Duve or Loopon?

Duve’s support ratings stand at 4.63/5, with many users praising its professional and responsive team. Reviewers mention quick resolution times, personalized support, and helpful onboarding, though some note occasional delays during setup.

Loopon has no recent reviews or ratings available, making it hard to evaluate support quality. Based on Duve’s consistent high scores and recent positive feedback, Edge: Duve.

Which Has More Integrations: Duve or Loopon?

Duve integrates with 65 verified partners, including major PMS providers like Mews, Oracle Hospitality, and Sirvoy, along with third-party services like eviivo and Guesty. Loopon connects with only 11 verified partners, sharing some integrations with Duve, but with a narrower network overall.

The extensive integrations in Duve allow for smoother setup and broader functionality, critical for hotels with complex tech stacks. Loopon’s limited partner list constrains its adaptability, making Duve the better choice for seamless operational integration. Edge: Duve.

Which Do Hoteliers Rate Higher: Duve or Loopon?

Duve’s recent reviews give it a 4.79/5 score, with hotel segments ranging from luxury to boutique highly recommending it. Hotels that prioritize revenue growth, automation, and guest personalization rate Duve more favorably, especially with recent feedback highlighting its impact on check-in rates and upselling success.

Loopon has no recent ratings or reviews, so its hotel segment satisfaction remains unverified. Given the volume and recency of Duve’s reviews, it clearly holds higher hotel satisfaction. Edge: Duve.

How Much Do Duve and Loopon Cost?

Duve’s pricing starts at $900 per month with no free tier or trial, positioning it as an investment for hotels looking for a comprehensive upselling platform. Loopon’s pricing details are not publicly available, but the lack of transparency suggests it may be more suited for smaller operations or those seeking basic communication tools.

For hotels wanting an all-in-one upselling solution with dedicated support and advanced features, Duve’s pricing reflects its value. Loopon may be appealing for hotels with simpler needs or budget constraints, but transparency is lacking. Edge: Duve.

What Type of Hotel Should Use Duve?

• Hotels that want to maximize revenue through personalized upselling and automated offers.
• Properties seeking multi-channel communication, including SMS, WhatsApp, and email.
• Hotels with complex operations needing integration with multiple PMS and third-party systems.
• Chains or large hotels aiming for detailed analytics and segmentation.
• Hotels looking to streamline check-in, check-out, and offer merchandising.

Not ideal if:

• You have a very limited budget or small property with basic communication needs.
• Your primary goal is reputation management or gathering guest feedback only.
• You lack the technical infrastructure for integration.

Not ideal if:

• You operate a small boutique with minimal automation needs.
• Your focus is exclusively on review collection and reputation.

What Type of Hotel Should Use Loopon?

• Hotels that prioritize ongoing guest communication and feedback collection.
• Properties seeking a single conversation thread for the entire guest journey.
• Hotels aiming to enhance reputation management through post-stay reviews.
• Small to medium properties looking for a straightforward, easy-to-use communication tool.

Not ideal if:

• Your main goal is revenue-driven upselling.
• You require advanced automation or multi-channel messaging.
• You need extensive PMS integrations or analytics.

Not ideal if:

• You need a comprehensive revenue-boosting platform.
• Your hotel operates across multiple regions with complex tech stacks.

Duve vs Loopon: The Bottom Line for Hotels

Duve’s core strength is its ability to generate revenue through personalized, automated upselling and seamless integrations, backed by a high volume of recent reviews and a 4.79/5 rating. Loopon’s focus on guest conversation management and reputation is valuable but lacks recent validation and a broad feature set.

If your hotel’s priority is revenue enhancement through automation and upselling, Duve’s extensive features and recent reviews make it the clear choice. Loopon may suit smaller properties seeking straightforward communication tools, but it cannot match Duve’s proven ROI and industry presence.

In summary, for most hotels looking to grow revenue and optimize guest engagement, Duve provides a more comprehensive and validated solution. Loopon might serve niche needs but falls short in overall capabilities and recent performance data.