The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
TLDR
We analyzed 174 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
Duve shines .
Goki shines in ease of use and customer support , with exclusive features like Guest Management Dashboard and Mobile App.
Side-by-side ratings based on 174 verified hotelier reviews on HTR.
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| Starting Price | Contact sales | From $400/mo |
| Verified Reviews | 0 | 174 |
After analyzing 174 verified reviews, Duve users most value its , while Goki users highlight keyless entry, remote access management, guest communication. Click any theme to see what reviewers say.
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Keyless Entry
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Remote Access Management
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Guest Communication
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Integration with Activities
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Connectivity Issues
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Support Response Time
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Signal Strength
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How each product ranks among Hotel Keyless Entry Systems vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
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| Small (10-24 rooms) ▾ | — | #1 91 reviews |
| Mid-Size (25-74 rooms) ▾ | — | #3 52 reviews |
| Large (75-199 rooms) ▾ | — | #2 13 reviews |
| X-Large (200+ rooms) ▾ | — | #2 11 reviews |
By Property Type
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| Boutique ▾ | — | #2 50 reviews |
| Luxury ▾ | — | #3 30 reviews |
| Branded / Chain ▾ | — | #3 16 reviews |
| Extended Stay ▾ | — | #1 20 reviews |
By Region
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| North America ▾ | — | #4 20 reviews |
| Europe ▾ | — | #1 45 reviews |
| Asia Pacific | — | #3 1 reviews |
These are the features each vendor has configured, organized by feature group — the same data shown in the vendor dashboard. Expand a group to compare features side by side.
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Door Hardware
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| Door Hardware and Locks | ||
| Door Lock Upgrade Kit | ||
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Access Management
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| Access Management (Cloud Based) | ||
| Access Management Solution (Server Based) | ||
| Guest Management Dashboard | ||
| Google Wallet Integration | ||
| Multi-Property Management | ||
| Notifications | ||
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Guest App
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| Mobile App | ||
| Whitelabel Capability | ||
| Remote Checkin | ||
| Keyless Entry | ||
| Apple Watch App | ||
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Compatibility
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| Door Lock Upgrade Kit | ||
| Apple Watch App | ||
| Developer SDK | ||
| Google Wallet Integration |
We analyzed 8 verified case studies to compare what hotels actually achieve with each platform across four key business objectives.
No published case study for this goal yet.
"We want our competitive advantage to be our Efficiency, we seek to differentiate ourselves from the positioning of traditional hostels that run manual operations and define our ide..."
No published case study for this goal yet.
"THE BLUE was one of the first fully digital hotels in Australia and with goki having the integration to our preferred PMS it was a no brainer to give it a go. With a contactless an..."
What hoteliers love
Goki's keyless entry system is praised for providing a seamless experience and improving security by abolishing the need for physical keys. Guests app... Goki's keyless entry system is praised for providing a seamless experience and improving security by abolishing the need for physical keys. Guests appreciate the convenience, and hoteliers highlight its contribution to smoother check-ins and enhanced operational efficiency.
Reviewers discussed the value of managing room access remotely, allowing for flexibility in guest arrivals and reducing the workload at the front desk... Reviewers discussed the value of managing room access remotely, allowing for flexibility in guest arrivals and reducing the workload at the front desk, particularly beneficial for properties with limited staff or no 24-hour operation.
The integrated messaging feature allows hotels to communicate efficiently with guests, enhancing the guest experience by addressing concerns or prefer... The integrated messaging feature allows hotels to communicate efficiently with guests, enhancing the guest experience by addressing concerns or preferences quickly. It has been particularly praised for transparency in informing guests about events or issues.
Where hoteliers push back
A few reviewers mentioned connectivity issues with Goki's system, such as problems when the internet goes down. These interruptions can affect the sys... A few reviewers mentioned connectivity issues with Goki's system, such as problems when the internet goes down. These interruptions can affect the system's efficacy, suggesting room for improvement in offline capabilities.
While Goki's support team is generally responsive, some users noted delays in communication, particularly those based in areas with significant time z... While Goki's support team is generally responsive, some users noted delays in communication, particularly those based in areas with significant time zone differences from Goki's support team.
Unique capabilities
Where the ratings diverge most
It depends on your requirements. Duve Wallet Keys and Goki share many core Hotel Keyless Entry Systems features, but each has unique capabilities. Duve Wallet Keys offers 70 verified integration partners, while Goki offers 22. Review the feature comparison above to see where they differ before switching.
Small hotels should prioritize ease of use and fast onboarding. Goki leads in ease of use at 4.8/5 vs 0.0/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
Duve Wallet Keys: No. Goki: No. Neither product currently offers a free tier. Most Hotel Keyless Entry Systems vendors offer demos or trials — request one from each to evaluate before committing.
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. Duve has an HT Score of 0 and Goki has 100. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
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| Customer Ratings & Reviews |
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How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
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How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
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How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
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How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
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