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Elina PMS vs. NewBook (PMS):
Which Is Right for You?
TLDR
We analyzed 43 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
Elina PMS shines when it comes to support team , with exclusive features like Transactional Emails (booking, folios, etc) and Tablet/Kiosk Check-in.
NewBook shines in ease of use and customer support , with exclusive features like Mobile App and Guest Communication (SMS Messaging).
How Does Elina PMS Compare to NewBook (PMS)?
Side-by-side ratings based on 43 verified hotelier reviews on HTR.
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| Starting Price | From $700/mo | From $1,000/mo |
| Verified Reviews | 27 | 16 |
What Are the Pros and Cons of Elina PMS vs NewBook (PMS)?
After analyzing 43 verified reviews, Elina PMS users most value its support team, user feedback and development, ease of use and training, while NewBook users highlight . Click any theme to see what reviewers say.
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Support Team
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User Feedback and Development
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Ease of Use and Training
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Integration with Other Systems
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Flexibility and System Complexity
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Revenue Management
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User Interface
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Elina PMS vs NewBook: Rankings by Hotel Segment
How each product ranks among Property Management Systems vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
| Segment |
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| Small (10-24 rooms) ▾ | #37 10 reviews | #43 8 reviews |
| Mid-Size (25-74 rooms) ▾ | #37 10 reviews | #42 7 reviews |
| Large (75-199 rooms) | #38 1 reviews | #47 1 reviews |
| X-Large (200+ rooms) | #28 1 reviews | — |
By Property Type
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| Boutique ▾ | #51 3 reviews | #47 7 reviews |
| Luxury ▾ | #31 8 reviews | #53 2 reviews |
| Branded / Chain | #57 1 reviews | #44 4 reviews |
| Extended Stay ▾ | #18 12 reviews | #44 2 reviews |
By Region
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| North America | #48 0 reviews | #39 2 reviews |
| Europe ▾ | #21 22 reviews | — |
| Asia Pacific | #24 1 reviews | — |
| Middle East | #22 1 reviews | — |
The Decision
Choosing between Elina PMS and NewBook hinges on your hotel's specific needs, operational complexity, and growth ambitions. Both systems aim to streamline hotel management, but they serve different hotel segments and feature sets. While Elina PMS offers extensive integrations and a broad feature suite, NewBook emphasizes straightforward usability and a strong booking engine. Your decision should reflect which system aligns better with your hotel's size, segment, and strategic priorities.
Elina PMS tends to appeal to larger, more complex properties needing advanced revenue management, extensive integrations, and automation. Conversely, NewBook attracts smaller to mid-sized hotels, motels, and short-term rentals seeking simplicity and ease of use. But do you need a highly customizable platform or a user-friendly, all-in-one solution?
Is Elina PMS or NewBook Better for Hotels?
Elina PMS and NewBook solve the core problem of managing reservations, billing, and guest data, but they diverge in scope and focus. Elina PMS provides a full suite of features that support dynamic pricing, detailed reporting, and automation, making it suitable for hotels with complex operations. NewBook, on the other hand, simplifies daily management with an intuitive interface and a strong emphasis on bookings and guest communication.
While Elina PMS boasts 25 shared features with NewBook plus 24 exclusive ones like EPoS, ID scanning, and real-time reporting, NewBook offers unique features such as integrated CRS, guest SMS messaging, and a mobile app. Does your property require advanced revenue tools or a straightforward platform?
Elina PMS vs NewBook: Which Should Your Hotel Choose?
If your hotel needs a comprehensive system capable of handling complex operations, multi-property management, or sophisticated rate management, Elina PMS is your best choice. It’s suited for serviced apartments, extended stays, and large portfolios, especially if you require extensive integrations with tools like Lighthouse or STAAH.
If your focus is on ease of use, quick onboarding, and efficient booking management, NewBook is the smarter pick. It’s ideal for boutique hotels, resorts, motels, and properties prioritizing direct bookings, with the added benefit of a mobile app and guest communication features.
Is Elina PMS or NewBook Easier to Use?
Elina PMS has a user rating of 4.3/5, with reviews praising its ease of use but noting some complexity due to its extensive feature set. The onboarding process scores 4.39/5, with users highlighting that training is necessary to harness all functionalities. Support is highly rated at 4.7/5, and users say Elina’s customer service is responsive, though some mention interface improvements could help.
NewBook leads with a 4.69/5 ease of use rating and a stellar onboarding score of 4.77/5. Users rave about its intuitive design, straightforward setup, and supportive staff, making staff training faster and less burdensome.
Edge: NewBook.
Which Has Better Features: Elina PMS or NewBook?
Elina PMS offers a broader, more detailed feature set with 24 exclusive features like EPoS, integrated ID scanners, task management, automated reminders, and online check-in. Its 25 shared features include channel management, booking engine, and reporting tools, making it a versatile all-in-one system for larger or complex properties.
NewBook’s unique features include an integrated CRS, guest SMS messaging, a mobile app, spa & wellness module, and gift vouchers, but it has significantly fewer features overall—only 5 exclusive ones. For extensive automation and operational control, Elina PMS clearly leads.
Edge: Elina PMS.
Which Has Better Customer Support: Elina PMS or NewBook?
Elina PMS’s support scores 4.7/5, with reviews emphasizing helpful, knowledgeable staff that respond quickly to inquiries. However, some users wish for more consistent phone support and more in-depth training options.
NewBook outperforms with a perfect 5/5 customer support rating, with users highlighting prompt, knowledgeable responses and dedicated support staff. Reviews mention that NewBook’s support team actively helps optimize the platform’s use, especially during onboarding.
Edge: NewBook.
Which Has More Integrations: Elina PMS or NewBook?
Elina PMS boasts 20 verified partners, including major names like SiteMinder, PriceLabs, and STAAH. It offers integrations that cover channel management, analytics, and payment systems, with many exclusive partners like Lighthouse and RevControl.
NewBook has 16 verified partners, including Triptease, IDeaS, and ChargeAutomation. Shared integrations include SiteMinder and PriceLabs, but Elina PMS’s larger partner network offers more flexibility for complex setups.
Edge: Elina PMS.
Which Do Hoteliers Rate Higher: Elina PMS or NewBook?
Elina PMS has a 4.17/5 overall rating based on 25 reviews, with recent feedback highlighting its extensive features but some complexity in navigation. Its core segment is serviced apartments and extended stays, with a lower rating from luxury hotels.
NewBook’s higher rating of 4.75/5, from 16 reviews, underscores its appeal for boutique hotels, resorts, and motels that prioritize ease of use. Recent reviews praise its straightforward setup and support, especially for smaller properties.
Edge: NewBook.
How Much Do Elina PMS and NewBook Cost?
Elina PMS charges a base price of $700 per month, with no free tier or trial info available. Its pricing appears to be a flat monthly fee, with additional costs possible for customization and API integrations.
NewBook costs $1,000 per month, also without a trial. Its pricing model is similar, with no mention of discounts or tiered plans, but the higher price reflects its wider features and market positioning.
What Type of Hotel Should Use Elina PMS?
- Hotels managing large portfolios or multiple properties
- Hotels requiring advanced revenue management and dynamic pricing
- Properties needing extensive integrations with third-party tools
- Extended stay and serviced apartment operators
- Hotels that prioritize automation and detailed reporting
Not ideal if your hotel is small, or if your team prefers simple, quick-to-learn software. Also, complex user interfaces might pose a challenge without dedicated training.
What Type of Hotel Should Use NewBook?
- Small and mid-sized hotels, resorts, and motels
- Properties focused on direct bookings and guest communication
- Hotels seeking a mobile-friendly management platform
- Businesses prioritizing ease of onboarding and staff training
- Properties offering a range of accommodation types, including short-term rentals
Not ideal if you require highly customizable automation features or extensive integrations beyond core booking functions.
Elina PMS vs NewBook: The Bottom Line for Hotels
Elina PMS is a comprehensive, feature-rich platform suited for larger, complex hotel operations that need extensive automation, detailed revenue management, and broad integrations. Its numerous exclusive features and solid support make it a strong choice for ambitious hotels with scale.
NewBook excels in providing a user-friendly, quick-to-deploy system that emphasizes booking management, guest communication, and simplicity. It’s ideal for smaller hotels and resorts that want to maximize direct bookings without heavy training or complex setup.
In summary, if your hotel values depth of features and customization, Elina PMS is the clear choice. If ease of use, quick onboarding, and strong support are your priorities, NewBook is the better fit.
Which Features Does Elina PMS Have That NewBook (PMS) Doesn't (and Vice Versa)?
According to HTR's product database, Elina PMS and NewBook (PMS) share 25 features. Here are the key differences — features one has that the other lacks.
| Feature |
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| Automated reminders | ||
| EPoS | ||
| Gift Vouchers | ||
| Guest Communication (SMS Messaging) | ||
| Integrated CRS | ||
| Integrated ID & Passport Scanner | ||
| Mobile App | ||
| Spa & Wellness Module | ||
| Tablet/Kiosk Check-in | ||
| Task Management | ||
| Transactional Emails (booking, folios, etc) |
Showing top differences. 17 more features differ between these products.
Elina PMS vs NewBook: The Bottom Line
What hoteliers love
Many reviews praise Elina's support team for their responsiveness, knowledge, and helpfulness. Users appreciate that they can quickly get assistance a... Many reviews praise Elina's support team for their responsiveness, knowledge, and helpfulness. Users appreciate that they can quickly get assistance and that the support team goes the extra mile to accommodate their needs. However, there are mentions that phone support could be more consistent.
Elina PMS is continually evolving, and many users appreciate the company’s responsiveness to feedback, implementing new features and improvements base... Elina PMS is continually evolving, and many users appreciate the company’s responsiveness to feedback, implementing new features and improvements based on user suggestions. However, there is a desire for even more frequent updates and improvements, particularly in guest communication tools.
The ease of use of Elina PMS is often mentioned, making it simple for new staff to train on and for daily operations to be conducted smoothly. However... The ease of use of Elina PMS is often mentioned, making it simple for new staff to train on and for daily operations to be conducted smoothly. However, users would like more frequent in-depth training courses and feel the system could be more intuitive.
Where hoteliers push back
Several users highlight the flexibility of Elina PMS in handling various property management needs. This flexibility often comes with a trade-off, as... Several users highlight the flexibility of Elina PMS in handling various property management needs. This flexibility often comes with a trade-off, as some users find the system complex to navigate and setup, often requiring assistance from the support team to fully utilize the features.
Elina PMS is noted for its powerful revenue management tools, including dynamic pricing and occupancy-based configurations. Users report increased com... Elina PMS is noted for its powerful revenue management tools, including dynamic pricing and occupancy-based configurations. Users report increased company turnover and extended booking seasons thanks to these features. However, some users encounter complexity while setting up these configurations.
Ranks higher for
Unique capabilities
Ranks higher for
Unique capabilities
Where the ratings diverge most
Frequently Asked Questions About Elina PMS vs NewBook (PMS)
Can Elina PMS replace NewBook (PMS)?
It depends on your requirements. Elina PMS and NewBook (PMS) share many core Property Management Systems features, but each has unique capabilities. Elina PMS offers 20 verified integration partners, while NewBook (PMS) offers 16. Review the feature comparison above to see where they differ before switching.
Which is better for small or independent hotels?
Small hotels should prioritize ease of use and fast onboarding. NewBook (PMS) leads in ease of use at 4.7/5 vs 4.3/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
Do Elina PMS or NewBook (PMS) offer a free plan?
Elina PMS: No. NewBook (PMS): No. Neither product currently offers a free tier. Most Property Management Systems vendors offer demos or trials — request one from each to evaluate before committing.
How Does HTR Evaluate and Rank Elina PMS and NewBook (PMS)?
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. Elina PMS has an HT Score of 76 and NewBook has 0. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
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| Customer Ratings & Reviews |
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How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
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How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
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How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
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How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
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Explore more head-to-head comparisons based on verified hotelier reviews.
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