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Erbon PMS vs. RoomRaccoon PMS:
Which Is Right for You?
TLDR
We analyzed 210 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
Erbon Software shines in customer support and ROI , with exclusive features like Tablet/Kiosk Check-in and Guest App.
RoomRaccoon shines when it comes to user interface and experience — especially for independent properties (4.1/5) , with exclusive features like Revenue management module and Payment processing.
How Does Erbon PMS Compare to RoomRaccoon PMS?
Side-by-side ratings based on 210 verified hotelier reviews on HTR.
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| Starting Price | Contact sales | From $1,000/mo |
| Verified Reviews | 1 | 209 |
What Are the Pros and Cons of Erbon PMS vs RoomRaccoon PMS?
After analyzing 210 verified reviews, Erbon Software users most value its , while RoomRaccoon users highlight user interface and experience, all-in-one system, automated emails and documents. Click any theme to see what reviewers say.
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User Interface and Experience
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All-in-one System
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Automated Emails and Documents
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Integration Limitations
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Erbon Software vs RoomRaccoon: Rankings by Hotel Segment
How each product ranks among Property Management Systems vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
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| Small (10-24 rooms) ▾ | #71 0 reviews | #10 90 reviews |
| Mid-Size (25-74 rooms) ▾ | #57 1 reviews | #17 27 reviews |
| Large (75-199 rooms) ▾ | — | #14 7 reviews |
| X-Large (200+ rooms) | #43 0 reviews | #19 0 reviews |
By Property Type
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| Boutique ▾ | #73 0 reviews | #9 100 reviews |
| Luxury ▾ | #63 0 reviews | #9 64 reviews |
| Branded / Chain ▾ | #63 0 reviews | #14 29 reviews |
| Extended Stay ▾ | — | #7 28 reviews |
By Region
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| North America ▾ | — | #24 7 reviews |
| Europe ▾ | — | #5 123 reviews |
| Asia Pacific | #40 0 reviews | #31 4 reviews |
| Middle East | — | #31 1 reviews |
The Decision
Choosing a property management system (PMS) is a critical decision that can impact your hotel’s operations, guest satisfaction, and revenue. Both Erbon PMS and RoomRaccoon PMS aim to streamline hotel management but approach this goal differently. While Erbon focuses on comprehensive operational integration, RoomRaccoon offers an all-in-one platform tailored for small to mid-sized hotels and independent operators. Which one aligns better with your hotel’s needs?
Erbon PMS, rooted in software from Orlando, offers extensive integrations and management of operations, while RoomRaccoon, based in Breda, emphasizes ease of use and automation for smaller properties. Both promise to improve efficiency, but their core strengths diverge significantly. Are you ready to see which product fits your specific hotel profile best?
Is Erbon PMS or RoomRaccoon PMS Better for Hotels?
Erbon PMS and RoomRaccoon PMS aim to simplify hotel management—yet they approach this differently. Erbon PMS consolidates operations like reservations, housekeeping, finance, and POS into one platform, ideal for hotels seeking comprehensive control. RoomRaccoon instead combines PMS, booking engine, channel manager, and revenue management into a user-friendly, cloud-based system optimized for ease of use.
RoomRaccoon’s more recent review activity (169 reviews in the last six months) and higher overall ratings (4.88/5 vs. Erbon's 0/5) give it a clear advantage in current hotelier trust. Erbon’s fewer reviews and lack of recent feedback suggest a less tested presence in today’s market. Do you prefer a broad integration platform or an intuitive, easy-to-manage system?
Erbon PMS vs RoomRaccoon PMS: Which Should Your Hotel Choose?
If your hotel needs a broad, unified management platform that connects reservations, finance, POS, and operational tasks, Erbon PMS is the better choice. Its strengths lie in connecting all hotel operations into a single system, especially if you’re managing multiple departments or larger properties in the Americas and Latin America.
However, if your hotel prioritizes automation, simple interface, and integrations geared toward small to mid-sized hotels, RoomRaccoon is the clear winner. Its 169 recent reviews and high ratings reflect strong hotelier satisfaction, especially among independent properties and boutique hotels. For most hoteliers seeking ease and automation, RoomRaccoon offers a compelling, proven option.
Is Erbon PMS or RoomRaccoon PMS Easier to Use?
Ease of use is a decisive factor—RoomRaccoon scores a 4.74/5 with 169 recent reviews, emphasizing its intuitive interface, simple onboarding, and user-friendly automation features. Hoteliers praise its straightforward reservation management and minimal training needs, with many describing it as “easy to learn and teach.”
Erbon PMS boasts a perfect 5/5 rating for ease of use, but this is based on only one review, making it less reliable. The limited feedback suggests it might be user-friendly, but the lack of recent reviews raises questions about its current usability. Edge: RoomRaccoon.
Which Has Better Features: Erbon PMS or RoomRaccoon PMS?
RoomRaccoon offers 26 unique features, including channel management, revenue management, booking engine, payment processing, guest CRM, multi-lingual support, and integrations with 88 partners. Its dynamic pricing, multi-channel distribution, and comprehensive automation stand out as key strengths.
Erbon PMS provides 7 exclusive features like task management, online check-in, guest app, rules-based room assignments, and 24/7 support. While these are useful, they lack the breadth and depth of RoomRaccoon’s features, especially in revenue management and integrations.
Edge: RoomRaccoon.
Which Has Better Customer Support: Erbon PMS or RoomRaccoon PMS?
Erbon PMS’s support ratings are perfect 5/5, with reviews highlighting modern, round-the-clock support and easy communication. One review states: “Support is available 24/7, and they are very responsive,” reinforcing strong confidence.
RoomRaccoon, with a support rating of 4.53/5 from 169 reviews, offers responsive assistance, but some hotelier feedback mentions occasional delays during busy periods. Nonetheless, recent reviews praise their eagerness to help and proactive communication.
Edge: Erbon PMS.
Which Has More Integrations: Erbon PMS or RoomRaccoon PMS?
RoomRaccoon’s 88 verified integrations far surpass Erbon’s 7, including popular solutions like TrustYou, SiteMinder, Sage, and Paxxio. Its extensive partner network allows seamless connection with booking engines, payment systems, and revenue tools.
Erbon’s integrations are limited to key partners like Omnibees, Profitroom, and Nonius, serving primarily Latin American and North American markets. While sufficient for some, it may restrict flexibility and automation compared to RoomRaccoon’s broader ecosystem.
Edge: RoomRaccoon.
Which Do Hoteliers Rate Higher: Erbon PMS or RoomRaccoon PMS?
RoomRaccoon’s recent reviews (169 in the last six months) yield an overall rating of 4.88/5, with hoteliers praising its simplicity, automation, and revenue tools. Independent hotels and boutique properties particularly appreciate its user-friendly design, with many reviews mentioning “saving time” and “increased revenue.”
Erbon Software’s review count remains at just one, with no recent feedback, and a rating of 0/5. This lack of recent hotelier input makes it hard to assess, and the current data favors RoomRaccoon.
Edge: RoomRaccoon.
How Much Do Erbon PMS and RoomRaccoon PMS Cost?
Erbon PMS does not publicly disclose its pricing; it appears to follow a bespoke, possibly custom, pricing model. RoomRaccoon charges a base fee of $1,000, with no additional implementation or per-room costs, making it straightforward for smaller hotels to budget.
If cost transparency is critical, RoomRaccoon’s predictable flat fee may be advantageous. The absence of clear pricing for Erbon suggests it may be more suited for larger, enterprise-level hotels with custom needs.
What Type of Hotel Should Use Erbon PMS?
- Hotels that need extensive operational control across multiple departments, especially in Latin America or North America.
- Properties managing reservations, housekeeping, POS, and finance in a unified system.
- Larger hotels or chains seeking integration with various operational tools.
- Hotels that prioritize comprehensive management over simplicity.
Not ideal if:
- Your hotel is small or boutique, seeking an intuitive, easy-to-manage system.
- You need rapid deployment and flexible automation without complex integrations.
- You operate primarily outside Latin America or North America.
What Type of Hotel Should Use RoomRaccoon PMS?
- Small to mid-sized hotels, boutique properties, and independent operators.
- Hotels prioritizing automation, revenue management, and online booking.
- Properties seeking a cloud-based, easy-to-use platform with many integrations.
- Hotels wanting to boost direct bookings and manage multiple channels effortlessly.
Not ideal if:
- Your hotel is large, complex, or requires enterprise-level customization.
- You need advanced operational features like POS, housekeeping, or extensive finance modules.
- Your hotel operates in regions where RoomRaccoon has limited presence or support.
RoomRaccoon vs Erbon PMS: The Bottom Line for Hotels
RoomRaccoon is a leading choice for small to mid-sized hotels looking for a straightforward, all-in-one PMS. Its high user ratings, recent reviews, and extensive integrations make it a reliable partner for automating reservations, revenue, and guest communication.
Erbon PMS offers a broad management system, ideal for larger properties or those needing deep operational control, especially in the Americas. However, its limited recent reviews and lower current market visibility make it less compelling for most hoteliers today.
For most hotels seeking a modern, scalable, and well-supported solution, RoomRaccoon is the clear choice. If your hotel operates on a larger scale with complex needs, consider Erbon, but be prepared for a less tested platform in today’s market.
How Much Do Erbon PMS and RoomRaccoon PMS Cost?
Property Management Systems pricing is rarely straightforward. Here is what we know from each vendor's public pricing data. Always request a custom quote for your property size.
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| Starting Price | — | From $1,000/mo |
Which Features Does Erbon PMS Have That RoomRaccoon PMS Doesn't (and Vice Versa)?
According to HTR's product database, Erbon PMS and RoomRaccoon PMS share 25 features. Here are the key differences — features one has that the other lacks.
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| Automated reminders | ||
| Booking Engine | ||
| Channel Manager | ||
| Cloud based | ||
| Guest App | ||
| Guest CRM | ||
| PCI Compliant | ||
| Payment processing | ||
| Revenue management module | ||
| Rules Based Room Assignments | ||
| Tablet/Kiosk Check-in | ||
| Task Management |
Showing top differences. 21 more features differ between these products.
Real-World Results: Erbon Software vs RoomRaccoon by Business Goal
We analyzed 8 verified case studies to compare what hotels actually achieve with each platform across four key business objectives.
No published case study for this goal yet.
"Yield rules have helped us optimise our rates and our occupancy immensely. The ones we found most crucial were setting up yield rules for last minute bookings, to increase our occu..."
No published case study for this goal yet.
"The automation of the payment system - from the guests receiving their invoice, the booking confirmation, and the payment being automatically accredited to the reservation - has le..."
No published case study for this goal yet.
"Most of our guests travel from far, and they might be tired when they arrive, so they might not always think about the extra things they might need - like a bathrobe and slippers...."
Erbon Software vs RoomRaccoon: The Bottom Line
Ranks higher for
Unique capabilities
What hoteliers love
Many users find RoomRaccoon's user interface to be intuitive and easy to learn, which simplifies daily operations and onboarding new staff. However, t... Many users find RoomRaccoon's user interface to be intuitive and easy to learn, which simplifies daily operations and onboarding new staff. However, there are suggestions for improvement, especially for mobile and tablet versions of the system to enhance usability further.
RoomRaccoon users praise the all-in-one nature of the platform, which integrates booking engine, channel manager, PMS, and accounting. This consolidat... RoomRaccoon users praise the all-in-one nature of the platform, which integrates booking engine, channel manager, PMS, and accounting. This consolidation helps streamline operations and eliminate the need for multiple software solutions. Many reviews highlight how this feature saves time and makes management easier.
Hoteliers find the automated emails and document features particularly valuable, noting that it saves time and enhances communication with guests. Aut... Hoteliers find the automated emails and document features particularly valuable, noting that it saves time and enhances communication with guests. Automated invoicing and pre/post-stay emails are frequently mentioned benefits. Users also commend the customization options for these automated functionalities.
Where hoteliers push back
While some users appreciate the helpfulness of individual customer support agents, many reviews criticize the availability and responsiveness of RoomR... While some users appreciate the helpfulness of individual customer support agents, many reviews criticize the availability and responsiveness of RoomRaccoon's support team. Long wait times for issue resolution, especially during critical operational periods, are common complaints.
Several reviews point out the limitations in integrating RoomRaccoon with other systems like payment gateways (Stripe, Accounting software), and OTAs.... Several reviews point out the limitations in integrating RoomRaccoon with other systems like payment gateways (Stripe, Accounting software), and OTAs. Users express their desire for more seamless integrations to avoid manual work and additional expenses.
Ranks higher for
Unique capabilities
Where the ratings diverge most
Frequently Asked Questions About Erbon PMS vs RoomRaccoon PMS
Can Erbon PMS replace RoomRaccoon PMS?
It depends on your requirements. Erbon PMS and RoomRaccoon PMS share many core Property Management Systems features, but each has unique capabilities. Erbon PMS offers 7 verified integration partners, while RoomRaccoon PMS offers 88. Review the feature comparison above to see where they differ before switching.
Which is better for small or independent hotels?
Small hotels should prioritize ease of use and fast onboarding. Erbon PMS leads in ease of use at 5.0/5 vs 4.8/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
Do Erbon PMS or RoomRaccoon PMS offer a free plan?
Erbon PMS: No. RoomRaccoon PMS: No. Neither product currently offers a free tier. Most Property Management Systems vendors offer demos or trials — request one from each to evaluate before committing.
How Does HTR Evaluate and Rank Erbon PMS and RoomRaccoon PMS?
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. Erbon Software has an HT Score of 0 and RoomRaccoon has 80. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
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| Customer Ratings & Reviews |
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How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
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How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
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How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
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How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
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