RateTiger Channel Manager (by eRevMax) vs. HotelRunner Channel Manager:
Which Is Right for You?

The Decision

Choosing between RateTiger Channel Manager by eRevMax and HotelRunner Channel Manager primarily hinges on your hotel’s priorities. Both products address the core need to synchronize rates and availability across multiple channels, reducing manual work and overbookings. However, they diverge significantly in user feedback, feature sets, and recent activity, which can impact your decision.

RateTiger has been a staple in the industry for years, backed by a large network of partners, but recent reviews show limited activity. HotelRunner, on the other hand, boasts more recent user feedback and a higher overall rating—making it the more current and trusted option. Are you ready to find out which fits your hotel best?

Is RateTiger or HotelRunner Better for Hotels?

RateTiger is known for its extensive network of over 70 verified partners, including major OTAs like Expedia, Agoda, and Airbnb, alongside GDS integrations. Its reputation is built on reliable real-time synchronization and robust connectivity, especially for hotels already integrated into its broad partner ecosystem.

HotelRunner, however, offers a smaller but growing network of 17 verified partners, including notable integrations like Stripe and direct support for channels like Pitchup.com. Despite fewer partners, its recent reviews highlight ease of use, fast setup, and strong customer support, especially for smaller hotels or properties looking for simplicity.

Recent activity favors HotelRunner, with four reviews in the last six months versus none for RateTiger, which indicates ongoing development and user engagement. Do you prioritize established networks or a more current user experience? The choice depends on your hotel’s existing channel partnerships and future expansion plans.

RateTiger vs HotelRunner: Which Should Your Hotel Choose?

If your hotel seeks a channel manager with a large global network, proven reliability, and extensive integrations, RateTiger is the clear choice. Its wide reach includes more than 400 partners, and its reputation for stability is backed by many long-term users.

Conversely, if you need a tool that is easier to implement, more intuitive, and supported by recent user reviews praising onboarding and support, HotelRunner is preferable. Its affordable entry point at $100/month and features like real-time updates and social media management make it a compelling option for small to mid-sized hotels.

For hotels that prioritize scalability and extensive channel reach, RateTiger’s experience and network are advantageous. For those valuing ease of use, quick setup, and responsive support, HotelRunner offers a more modern, user-friendly experience.

Is RateTiger or HotelRunner Easier to Use?

RateTiger’s user interface receives a 4.39/5 rating but is often described as somewhat outdated and slow, particularly in meta connectivity updates. Users report that the system can feel laggy and cumbersome, especially when managing large inventories or making frequent updates, which can hinder operational speed.

HotelRunner, with a 4.7/5 ease of use rating, is frequently praised for its intuitive platform and quick onboarding process. Recent reviews highlight the simplicity of managing multiple channels from a single dashboard, supported by a helpful onboarding team, often making the setup feel straightforward even for non-tech-savvy staff.

Edge: HotelRunner.

Which Has Better Features: RateTiger or HotelRunner?

RateTiger offers core features such as rate and availability synchronization, multi-currency support, and booking confirmations, but lacks some advanced marketing tools. It has nine shared features with HotelRunner and one unique feature: multi-currency support.

HotelRunner surpasses RateTiger with 15 exclusive features, including email marketing, web design, social media management, channel self-mapping, and detailed reporting tools. These additional features support broader hotel management beyond channel distribution, offering more value for hotels seeking an all-in-one platform.

Edge: HotelRunner.

Which Has Better Customer Support: RateTiger or HotelRunner?

Both products are highly rated for support, with RateTiger at 4.61/5 and HotelRunner at 4.7/5. RateTiger’s reviews commend its quick response and dedicated support team, though some mention delays during high-volume periods.

HotelRunner’s more recent reviews emphasize its responsive support and helpful onboarding, with users noting the presence of dedicated support agents and swift problem resolution. The consistent recent positive feedback makes HotelRunner’s support slightly more reliable and aligned with current user expectations.

Edge: HotelRunner.

Which Has More Integrations: RateTiger or HotelRunner?

RateTiger offers a substantially larger network with 70 verified partners, including major OTAs, GDS, and meta search sites. Shared integrations include industry giants like Expedia, Agoda, Airbnb, and TripAdvisor, but RateTiger also supports niche or regional partners unavailable on HotelRunner.

HotelRunner’s 17 verified partners, while fewer, include key channels like Stripe and direct integrations with popular PMS systems such as protel. Its broader set of unique features may compensate for fewer integrations, but if extensive third-party connectivity is your priority, RateTiger clearly leads.

Edge: RateTiger.

Which Do Hoteliers Rate Higher: RateTiger or HotelRunner?

Despite fewer recent reviews, RateTiger maintains a high overall score of 4.7/5 but has no reviews in the last six months, which weakens confidence in current performance. HotelRunner, with a 4.78/5 rating and four recent reviews, demonstrates ongoing active development and user satisfaction.

HotelRunner is favored across segments, especially by boutique and independent hotels, which appreciate its ease of use and support. Larger hotels or those with existing extensive channel networks tend to rate RateTiger higher due to its proven scalability and extensive integrations.

Edge: HotelRunner.

How Much Do RateTiger and HotelRunner Cost?

RateTiger’s pricing is not publicly disclosed, as it often customizes quotes based on hotel size and needs, which makes direct comparison difficult. Its implementation and ongoing costs are typically higher, reflecting its enterprise-level features and network.

HotelRunner charges a flat $100/month fee with no setup or implementation costs disclosed, making it accessible for small to mid-sized hotels. Its transparent pricing allows easier budgeting, though some features may require additional payments or upgrades.

What Type of Hotel Should Use RateTiger?

• Hotels that operate across multiple regions with a need for extensive channel reach.
• Hotels with existing integrations into large PMS or RMS systems.
• Properties that prioritize stable, proven connectivity with a broad partner network.
• Larger hotels or chains aiming for sophisticated revenue management and analytics.
• Hotels that need multi-currency support or GDS connectivity.

Not ideal if you prefer a straightforward, less complex system or are a small property with limited online distribution needs.

What Type of Hotel Should Use HotelRunner?

• Small to mid-sized hotels seeking a user-friendly, quick-to-implement solution.
• Hotels that want to manage multiple channels easily from a single dashboard.
• Properties that value responsive customer support and onboarding.
• Hotels interested in integrating marketing tools, social media, or web development.
• Hotels looking for an affordable solution with transparent pricing.

Not ideal if you require a vast network of third-party integrations or complex revenue management features.

The Bottom Line for Hotels

RateTiger is the choice for hotels looking for a dependable, well-established channel management system with extensive partner networks and complex features. Its robust infrastructure benefits large properties, chains, or hotels with existing integrations.

HotelRunner is better suited for hotels that want ease of use, quick setup, and active support, especially smaller properties or those venturing into online distribution. Its recent reviews, higher user ratings, and broader feature set for marketing and management make it the more contemporary choice.

In conclusion, if your hotel needs a tried-and-true platform with a vast network and proven stability, RateTiger is the better pick. For hotels prioritizing simplicity, recent activity, and integrated marketing tools, HotelRunner is the superior option.