World's most powerful channel manager, managing rooms and rates on 450+ hotel booking channels, in real-time.
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RateTiger Channel Manager (by eRevMax)
4.5 (126 REVIEWS)
HT Score
76 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
RateTiger Channel Manager (by eRevMax)
Ranked 11 (out of 110) in Channel Managers
Trusted by thousand hotels globally. 2-way connectivity with 400+ OTAs, GDS, Metasearch, BEs & Wholesalers.
91% recommended by 118 hotels
eRevMax is popular in United Arab Emirates, Saudi Arabia and Mexico.
Bell - AI powered product analyst
I analyzed all of eRevMax’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like eRevMax for its seamless integration, which significantly improves operational efficiency by synchronizing room availability and rates across multiple channels, reducing overbookings and manual errors. The real-time updates help in maintaining rate parity, thus boosting occupancy and revenue. However, some reviews flagged the interface as outdated and mentioned occasional lag in meta connectivity updates. The analytics tools are highly praised for supporting informed decision-making to maximize revenue.
Support
Exceptional
9 reviews mentions in "Support"
8 positive
1 negative
Hoteliers often highlight the customer support for RateTiger Channel Manager as a key strength. Notably, individual staff members like Sumantra Bose and Mohammad Almomani receive praise for their exceptional service and dedication. Users report that when these team members are involved, their issues are resolved more swiftly and effectively. However, there are some concerns about communication delays when these key staff are not available. The support team is generally described as helpful, knowledgeable, and committed to resolving problems, with special mention of Ayman Wani and his team for their quick response and effective solutions. Still, some users suggest improvements in response times and on better supporting OTA setups to enhance user experience. Overall, the customer support is viewed as a significant contributor to user satisfaction, with specific individuals standing out for their professionalism and commitment to clients' success.
Hotel manager
3 months ago
Verified
... identify pain points. • Conduct usability testing to observe how users interact with the app. 2. Enhance UI/UX Design ...
See full reviewFront office manager
3 months ago
Verified
... The response time can be improved. It took quite sometime for the team to respond to our request and send the recordings. ...
See full reviewDirector
3 months ago
Verified
... Improve the support on the OTA setup so that we are able to focus more on the business and getting more clients. ...
See full reviewRevenue Manager
3 months ago
Verified
... solutions. The team's expertise and commitment to quickly sorting things have been invaluable. We greatly appreciate ...
See full reviewReservation Manager
3 months ago
Verified
... Rate Tiger is a good Channel Manager, reliable and user friendly. Team always ready to assist for any query. Very helpful ...
See full reviewSenior Sales Manager
4 months ago
Verified
... hotel rate/ availability in no time for all OTA *Very informative and reachable analysis*Attractive website *super support ...
See full reviewIT Manager
4 months ago
Verified
... overbookings. The whole RateTiger team is very supportive and professional. Especially Ms. Swati , Mr. Ayman wani and Ms. Reshma ...
See full reviewHotel owner
4 months ago
Verified
... for Mr. Mohammad Almomani's exceptional service. His dedication, expertise, and personalized approach have significantly ...
See full reviewOnline Manager
4 months ago
Verified
... and Mr. Shahnawaz to anyone in need of reliable and knowledgeable assistance with their channel management and booking ...
See full reviewDirector of Sales
4 months ago
Verified
... the contact from Mr. Mohammed momani he realy solve one broplem with you and we feel ok after his contact ...
See full reviewRevenue Manager
4 months ago
Verified
... I suggest to give regular update and training from support team to hotel revenue managers that will help to understand the system better. ...
See full reviewGM
4 months ago
Verified
... Mohammad Almomani, and I must say that his level of service and professionalism is unparalleled. From the moment we ...
See full reviewReservations Manager
12 months ago
Verified
... It's one of the top channel managers in the market. Sumantra Bose is a real asset to the company. Always there to help with my queries. I would recommend it. ...
See full reviewAutomation
Optimized
1 reviews mentions in "Automation"
1 positive
0 negative
Hoteliers often appreciate the automation features in eRevMax's RateTiger Channel Manager. They highlight the software's effective automation of booking updates and notifications, which enhances workflow efficiency by reducing manual tasks. Users also value the request column for its flexibility and the seamless updating of booking details through automated processes. There is a desire for the addition of more advanced automation features, such as mobile applications, loyalty programs, and AI tools, to further optimize operations.
Front Office Manager
3 months ago
Verified
... The notifications from the channel manager. Update of booking details. Request column has been amazing. The flexibility is good.And lastly, resolution fantastic. ...
See full reviewRevenue Manager
3 months ago
Verified
... if they can develop mobile applications, loyalty programs, Automation and Artificial Intelligence in mapping and in booking engine if they can add more features. ...
See full reviewReservation Manager
3 months ago
Verified
... some years now and the updates are quite frequent and easy to understand ...
See full reviewIntegrations
Connected
5 reviews mentions in "Integrations"
2 positive
3 negative
Hoteliers often highlight the integration capabilities of RateTiger Channel Manager, noting its broad range of integrations with major OTAs and other hotel management systems. While many appreciate the ease of setting up these integrations, some users mention challenges, especially during the initial syncing process when integrating new channels, which requires temporary opening of closed dates to update them. However, once established, these integrations are generally reliable, contributing significantly to streamlining operations and optimizing booking processes. Customization of integrations to fit specific business needs also receives positive remarks, enhancing the overall efficiency and effectiveness of the channel management.
Revenue Manager
3 months ago
Verified
... The booking engine could benefit from better website integration, as it currently redirects users to a third-party ...
See full reviewDirector
3 months ago
Verified
... Channel management platform that has enabled our business to be available on various OTA and has enable a central management system for all. ...
See full reviewEcommerce manager
4 months ago
Verified
... transmit information can be laborious if there are closed dates. It’s necessary to temporarily open the dates ...
See full reviewSenior Sales Manager
4 months ago
Verified
... analysis*Attractive website *super support team *rate inteligence *multi _ lingual customer support* our super account manager ...
See full reviewIT Manager
4 months ago
Verified
... process across multiple channels. The integration with various OTAs was seamless and real-time updates have drastically ...
See full reviewHotel owner
4 months ago
Verified
... Could improve Some promotions and deals like limited time deal Direct link to contact their partners to speed up the process. ...
See full reviewE-Commerce Director
4 months ago
Verified
... Become the first and only channel distribution able to connect all channels and/or conect with Omnibees and certify connection with channels using IBS formely HBSI. ...
See full reviewValue
High return
7 reviews mentions in "Value"
7 positive
0 negative
Hoteliers often highlight the value of the RateTiger Channel Manager by eRevMax in terms of its return on investment (ROI). Users appreciate that the software provides substantial benefits for the cost, particularly noting its effectiveness in preventing overbookings and streamlining operations. Nevertheless, there are concerns about pricing clarity, with some users expressing the need for more transparent pricing structures to avoid unexpected costs. Overall, the features offered by the RateTiger Channel Manager are considered competitive, delivering a satisfactory balance between cost and functionality compared to other products in the market.
Revenue Manager
3 months ago
Verified
... seamless integration would enhance the user experience, improve conversions, and make the process feel more cohesive. ...
See full reviewDirector
3 months ago
Verified
... Improve the support on the OTA setup so that we are able to focus more on the business and getting more clients. ...
See full reviewFront Office Manager
3 months ago
Verified
... Feedback from using channel manager, booking engine, and reservation system. The experience has been amazing. Promptness and the efficacy have been wonderful. ...
See full reviewHotel owner
4 months ago
Verified
... Could improve Some promotions and deals like limited time deal Direct link to contact their partners to speed up the process. ...
See full reviewDirector of Sales
4 months ago
Verified
... we work with you since one year now and we feel ok ...
See full reviewGM
4 months ago
Verified
... us feel valued as clients. Whether it was arranging special amenities, resolving inquiries promptly, or ensuring ...
See full reviewFunctionality
Advanced
7 reviews mentions in "Functionality"
7 positive
0 negative
Hoteliers often praise RateTiger Channel Manager for its robust functionality. They highlight its core features, noting that it effectively handles booking processes and provides reliable operation without significant issues like bugs or downtime. The platform’s scalability is appreciated, as it can accommodate the growth of a business by supporting additional users and properties. In terms of feature completeness, hoteliers report that it includes all necessary tools, which are made adaptable through customizable workflows and dashboards. Additionally, its automation capabilities are well-regarded, efficiently managing tasks such as billing and reporting. The insights and reporting features are also noted to be actionable and easy to interpret, providing valuable data to users. Furthermore, its global features, which support multiple languages and currencies, make it versatile for international use.
Hotel manager
3 months ago
Verified
... and analytics to identify pain points. • Conduct usability testing to observe how users interact with the app. ...
See full reviewRevenue Manager
3 months ago
Verified
... if they can develop mobile applications, loyalty programs, Automation and Artificial Intelligence in mapping and in booking engine if they can add more features. ...
See full reviewFront Office Manager
3 months ago
Verified
... Constance maintenance updateEnhanced feedback daily. Daily update from all the booking engines regarding arrivals won't be bas at all. Strict payment systems. ...
See full reviewReservation Manager
3 months ago
Verified
... Rate Tiger is a good Channel Manager, reliable and user friendly. Team always ready to assist for any query. Very helpful ...
See full reviewCluster Revenue Manager
4 months ago
Verified
... I like Rate Tiger is one one the great solutions and channel manager ever with different varieties to work on. ...
See full reviewSenior Sales Manager
4 months ago
Verified
... hotel rate/ availability in no time for all OTA *Very informative and reachable analysis*Attractive website *super support ...
See full reviewIT Manager
4 months ago
Verified
... We are using RateTiger channel manager since 1 year, and we couldn't be happier ...
See full reviewOnline Manager
4 months ago
Verified
... provided effective solutions that have significantly improved our operations. Their professionalism and dedication to ...
See full reviewGM
4 months ago
Verified
... amenities, resolving inquiries promptly, or ensuring the smooth execution of our stay, Mr. Almomani displayed unmatched ...
See full reviewUser Interface
Intuitive
3 reviews mentions in "User Interface"
1 positive
2 negative
Hoteliers often highlight the user interface of RateTiger Channel Manager as user-friendly, with intuitive design and ease of navigation being key strengths. The visual design is praised for its modern and professional look. However, some users suggest that responsiveness can be improved, as occasional lag is experienced. The clarity of information, including data and graphs, is generally considered clear and well-organized, aiding efficient decision-making. Customizability is appreciated, as users can personalize certain features to better suit their needs. While usability is deemed accessible for first-time users, the interface is also mobile-compatible, facilitating use across different devices. Additionally, accessibility features like screen reader support enhance the interface, catering to a wider range of users.
Revenue Manager
3 months ago
Verified
... The booking engine could benefit from better website integration, as it currently redirects users ...
See full reviewHotel manager
3 months ago
Verified
... 1. User-Friendly Design: Intuitive and simple interfaces that are easy to navigate. 2. Performance: ...
See full reviewFront Office Manager
3 months ago
Verified
... Constance maintenance updateEnhanced feedback daily. Daily update from all the booking engines regarding arrivals won't be bas at all. Strict payment systems. ...
See full reviewHoteliers Most Frequently Mention
What Types of Hotels eRevMax is Popular For
Size
5 | X-Small (1-9 room)
7 | Small (10-24 room)
26 | Medium (25-74 room)
49 | Large (75-199 room)
41 | X-Large (200+ room)
Country
17 | United Arab Emirates
13 | Saudi Arabia
11 | Mexico
8 | Spain
7 | United States of America
7 | Egypt
5 | Qatar
5 | Sweden
5 | Bahrain
4 | India
4 | United Kingdom
3 | Hungary
2 | Belgium
2 | Malta
2 | Sri Lanka
2 | Tanzania
2 | Czech Republic
2 | Ghana
2 | Kenya
2 | Austria
2 | Morocco
2 | Finland
1 | South Africa
1 | Estonia
1 | Andorra
1 | Jordan
1 | Ireland
1 | Lithuania
1 | Bangladesh
1 | Italy
1 | Vietnam
1 | Norway
1 | Iraq
1 | Russian Federation
1 | Argentina
1 | Lebanon
1 | Germany
1 | Switzerland
1 | Iran
Type
52 | City Center Hotels
50 | Boutiques
49 | Luxury Hotels
48 | Bed & Breakfast & Inns
36 | Airport/Conference Hotels
35 | Branded Hotels
32 | Limited Service & Budget Hotels
29 | Resorts
17 | Extended Stay & Serviced Apartments
8 | Hostels
6 | Vacation Rentals & Villas
2 | Motels
2 | RV Parks & Campgrounds
1 | Casinos
Region
45 | Middle East
39 | Europe
18 | North America
14 | Asia Pacific
9 | Africa
1 | South America
Category
126 | Channel Managers
23 | Rate Shopping
19 | Booking Engine
9 | Hotel Reservations Systems
4 | Website Design
Didn’t find what you were looking for?
What is eRevMax?
Founded in 2001 | Headquarters in London, UK | 199 employees
RateTiger Channel Manager (by eRevMax) is a robust online distribution and revenue optimization tool ideal for hoteliers. This platform enhances operational efficiency by synchronizing room availability and rates across multiple channels, thereby minimizing overbookings and manual errors. With real-time updates, RateTiger ensures rate parity, helping hotels boost occupancy and revenue. The analytics tools provide valuable insights for informed decision-making, maximizing profits. Seamlessly integrating with over 400 OTAs, GDS, and various property management systems, it offers a comprehensive solution for managing online presence and optimizing revenue strategies.
RateTiger Channel Manager (by eRevMax) Alternatives
Not sure if eRevMax is right for your hotel? Here are similar Channel Managers vendors that could be a good fit for your hotel:
Capabilities
eRevMax doesn’t have any benefits or use cases available
Features
Rate Management
4/5 features
Room Type Mapping
4/5 features
Automation & Syncing
4/5 features
Administration & Settings
4/5 features
Analytics & Reporting
4/5 features
Other
1/1 features
eRevMax Reviews Summary
Ease of Use
4.4/5
Customer Support
4.7/5
ROI
4.4/5
Implementation
4.5/5
Recommended by
Achievements
This vendor's trending score is rising, RateTiger Channel Manager (by eRevMax) is the #18 most trending product in the Channel Managers category (out of 110) and the #610 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreeRevMax has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
eRevMax Pricing
Pricing Available By Request
eRevMax has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
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Hotelier Rating
Hoteliers say
Hoteliers like eRevMax for its seamless integration, which significantly improves operational efficiency by synchronizing room availability and rates across multiple channels, reducing overbookings and manual errors. The real-time updates help in maintaining rate parity, thus boosting occupancy and revenue. However, some reviews flagged the interface as outdated and mentioned occasional lag in meta connectivity updates. The analytics tools are highly praised for supporting informed decision-making to maximize revenue.
AI-generated from the text of customer reviews
Looking for specific info?
10
Amazing
Hotel manager from 25-49 room in Nagpur (India)
Verified
3 months ago
1. User-Friendly Design: Intuitive and simple interfaces that are easy to navigate.
2. Performance: Fast and responsive with minimal load times or crashes.
3. Functionality: Provides valuable features that meet user needs.
India
India
Hotel manager
Medium Hotel
10
Seamless Channel Management with Outstanding Support
Revenue Manager from 100 to 199 room Boutique in Jeddah (Saudi Arabia)
Verified
3 months ago
The eRevMax Channel Manager integrates seamlessly with OTAs, optimizing channel distribution and improving real-time reporting accuracy. The platform's performance, particularly in reducing over bookings, has directly boosted revenue. Its fast load time and robust analytics make it a standout tool. Ayman Wani's exceptional support further e...
Saudi Arabia
Saudi Arabia
Revenue Manager
Large Hotel
5
Good very helpful.
Front office manager from 1 to 4 room Boutique in Nyeri (Kenya)
Verified
3 months ago
The information was very helpful and the training provided was very helpful to the hotel and our staff was very greatful.
Kenya
Kenya
Front office manager
X-Small Hotel
10
Great service
Director from 1 to 4 room Boutique in Nyeri (Kenya)
Verified
3 months ago
Channel management platform that has enabled our business to be available on various OTA and has enable a central management system for all.
Kenya
Kenya
Director
X-Small Hotel
10
Excellent product
Revenue Manager from 200 to 499 room Bed & Breakfast & Inn in Sahl Hasheesh (Egypt)
Verified
3 months ago
"Ayman Wani and his support team have been exceptional in helping us resolve our channel manager issues. They are quick to respond whenever we face challenges and always provide clear, effective solutions. The team's expertise and commitment to quickly sorting things have been invaluable. We greatly appreciate their continuous support and t...
Egypt
Egypt
Revenue Manager
X-Large Hotel
10
Feedback from using channel manager, booking engine, and reservation system. The experience has been amazing. Promptness and the efficacy have been wonderful.
Front Office Manager from 75-99 room Boutique in Akosombo (Ghana)
Verified
3 months ago
The notifications from the channel manager. Update of booking details. Request column has been amazing. The flexibility is good.And lastly, resolution fantastic.
Ghana
Ghana
Front Office Manager
Large Hotel
8
Channel Manager
Reservation Manager from 25-49 room Bed & Breakfast & Inn in Grand Baie
Verified
3 months ago
8
Great product
Cluster Revenue Manager from 200 to 499 room Branded Hotel in Giza (Egypt)
Verified
4 months ago
I like Rate Tiger is one one the great solutions and channel manager ever with different varieties to work on.
Egypt
Egypt
Cluster Revenue Manager
X-Large Hotel
8
My experience
Ecommerce manager from 200 to 499 room Resort in Puerto Vallarta (Mexico)
Verified
4 months ago
What I like most about this channel manager is that, with everything already set up, daily tasks like changing rates and implementing restrictions become very practical and quick.
Mexico
Mexico
Ecommerce manager
X-Large Hotel
8
Supper rate tiger
Senior Sales Manager from 200 to 499 room Bed & Breakfast & Inn in Hurghada (Egypt)
Verified
4 months ago
*Change the hotel rate/ availability in no time for all OTA *Very informative and reachable analysis*Attractive website *super support team
*rate inteligence
*multi _ lingual customer support* our super account manager Mr Mohamed Almomani always supportive and reachable
*easy to use features
Egypt
Egypt
Senior Sales Manager
X-Large Hotel
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Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
The eRevMax Channel Manager and Rate Shopper solutions assist hotel channel management, rate intelligence and reservation connectivity. They connect multiple online channels to PMS to seamlessly deliver ARI updates and reservations.
Showing all answers to: "What does this product or service do well?"
The eRevMax Channel Manager and Rate Shopper solutions assist hotel channel management, rate intelligence and reservation connectivity. They connect multiple online channels to PMS to seamlessly deliver ARI updates and reservations.
Efficient and stable API connection, handling rates, availability and booking delivery for a large amount of our hotel partners. Very low error/outage occurrences. Excellent relationship management from their applicable business/technical development and operational support teams. They have embraced the Agoda growth culture and continue to be a highly valued strategic partner.
When the channel is operating correctly, it is amazing how the distribution of the ARI gets updated on each individual channel. Most of the times, this is operating correctly. The support from your team.
Rate Tiger is one of the channels connected to the Jumbo API.
It has the most important functionalities developed, so hotels can do almost all updates through the channel.
I think Rate Tiger and Jumbo's service with the linked hotels is good.
Question:
What differentiates this product or service from the competition?
Answer:
The channel manager has a user-friendly interface, easy-to-use features, multi-lingual customer support. The solution allows you to monitor and manage hotel occupancy through the Pooled Inventory model and drive bookings for last available room.
Showing all answers to: "What differentiates this product or service from the competition?"
The channel manager has a user-friendly interface, easy-to-use features, multi-lingual customer support. The solution allows you to monitor and manage hotel occupancy through the Pooled Inventory model and drive bookings for last available room.
Widespread global property coverage, specialization in handling large chains/groups of hotels. The ability to support Agoda in growth focused opportunities including new property acquisition and optimization.
Mainly the functionality is the main service you guys offer from the competition. Plenty more services, technical support, are the main differentiates from the competition. No more comments.
I would like to highlight your technical service as it is very fast, which allows us to offer a good connection service to the hotels and avoid errors, which can cause losses or loss of product. The good partnerships
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
There are a number of products in the market but don't make your decision merely on price. You need to compare and contrast solutions to understand the best fit for your hotel. eRevMax offers a great solution backed by a great team of people that helps you become achieve the objectives of the solution.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
There are a number of products in the market but don't make your decision merely on price. You need to compare and contrast solutions to understand the best fit for your hotel. eRevMax offers a great solution backed by a great team of people that helps you become achieve the objectives of the solution.
If you are looking for a well established and reliable service, I would highly recommend looking at Rate Tiger (eRevMax) as a solution. With a wealth of experience and a wide product offering, they really are the experts in helping properties attract new guests and growing their revenue.
Many times, we have had issues retrieving reservations. When this happens, we contact your IT support team, but sometimes, this can take up to 3 weeks to get an answer. This is something you guys can improve.
The connection is good, all updates can be done via the channel and the technical service is fast.
I hope we can continue to connect more hotels or do collaborative campaigns to increase the portfolio of the connection.
Recommended by
Mano Ladhar
Global Partner Manager
@
IDeaS
Charlie Howard
Head of Tech Partnerships, EMEA
@
Agoda
Joaquin Barberi
Chief Development Officer
@
ReservHotel
Luz Murillo
Contract Manager for HCs
@
Jumbotours
Mano Ladhar
Global Partner Manager
@
IDeaS
Charlie Howard
Head of Tech Partnerships, EMEA
@
Agoda
Joaquin Barberi
Chief Development Officer
@
ReservHotel
Luz Murillo
Contract Manager for HCs
@
Jumbotours
Are you a consultant or vendor that recommends eRevMax?
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Support
Verified Support
eRevMax has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.
This vendor is missing critical support info
This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.
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