eviivo Suite™ CM vs. SmartHOTEL (Channel Manager):
Which Is Right for You?

The Decision

Choosing the right channel management software is crucial for your hotel’s operational efficiency, revenue growth, and guest satisfaction. Both eviivo Suite™ CM and SmartHOTEL aim to simplify distribution, but they approach this goal differently. eviivo offers a broad, feature-rich platform with extensive integrations and a focus on multi-property management, while SmartHOTEL emphasizes automation, real-time updates, and ease of use. Which one aligns better with your hotel’s specific needs?

Is eviivo Suite™ or SmartHOTEL Better for Hotels?

eviivo Suite™ CM is designed primarily for small to medium-sized properties, vacation rentals, and multi-property portfolios, boasting a long-standing reputation with over 231 reviews and recent feedback. It provides deep connectivity with major OTAs, a wide range of features (15 unique ones), and support for complex rate plans, making it suitable for properties that need granular control and multi-property oversight. In contrast, SmartHOTEL focuses on streamlined, real-time distribution with fewer features (only 2 exclusive ones) but excels in automating updates and preventing overbookings across diverse channels.

eviivo’s strength lies in its comprehensive, customizable functionality and its proven track record with varied property types, especially vacation rentals and B&Bs. SmartHOTEL’s advantage is its simplicity, quick setup, and real-time synchronization, ideal if your team values ease of use over extensive customization. Both products support connecting to hundreds of OTAs, but eviivo has more established international reach, especially in Europe and the Americas.

Are you seeking an all-encompassing solution with deep customization options, or a straightforward system that guarantees real-time accuracy? The answer depends on your property profile and operational priorities.

eviivo Suite™ vs SmartHOTEL: Which Should Your Hotel Choose?

If your hotel needs robust multi-property management, detailed rate controls, and extensive integrations—especially if you operate vacation rentals, inns, or boutique properties—then eviivo is the clear choice. Its 231 reviews and high ratings (4.63/5 overall) reflect its ability to handle complex scenarios and a wide array of property types.

On the other hand, if your focus is on automating rate updates, avoiding overbookings, and simplifying daily operations with minimal fuss, SmartHOTEL is your better fit. Its 62 reviews, with a perfect overall rating of 4.63/5, highlight its user-friendly design, fast support, and reliable synchronization.

For properties requiring granular control and regional flexibility, eviivo’s extensive features and global reach make it the better investment. For operators prioritizing quick setup, ease of management, and reliable automation, SmartHOTEL delivers a more streamlined experience.

Is eviivo Suite™ or SmartHOTEL Easier to Use?

eviivo Suite™ receives a high ease-of-use score of 4.65/5 and is praised for its intuitive desktop interface that simplifies complex multi-property management. However, some reviews mention that mobile functionality could be improved, and onboarding, while generally positive, might benefit from more extensive training resources.

SmartHOTEL scores slightly lower at 4.43/5 but is lauded for its straightforward, user-friendly interface that allows quick rate changes, room availability adjustments, and OTA management with a few clicks. Support from SmartHOTEL is consistently praised for responsiveness and knowledgeability, easing staff adoption.

Edge: eviivo, if your team values detailed control and extensive customization. Edge: SmartHOTEL, if your team prioritizes speed and simplicity in daily management.

Which Has Better Features: eviivo Suite™ or SmartHOTEL?

eviivo boasts 10 shared features and 5 exclusive capabilities, including support for weekly/monthly rates, yield rules, inventory grid, integrated payment processing, and booking performance reports. These features appeal to users needing detailed rate management, complex booking scenarios, and in-depth analytics.

SmartHOTEL offers 10 shared features with only 2 exclusive ones—centralized user and role management and unlimited channels without extra cost. Its strengths are in automating real-time updates, reducing overbookings, and simplifying user access management across channels.

The choice hinges on your need for advanced property and rate controls versus straightforward automation. Endorsement goes to eviivo if detailed customization matters; SmartHOTEL if automation and ease of use are paramount.

Which Has Better Customer Support: eviivo or SmartHOTEL?

eviivo’s support scores 4.78/5, with reviews highlighting friendly, helpful agents and smooth onboarding experiences. Some users note that support can sometimes lack personalization or deeper technical responses, but overall, the support is highly rated.

SmartHOTEL surpasses slightly with a 4.83/5 score, with reviews emphasizing fast response times, knowledgeable staff, and proactive problem-solving. Clients appreciate the support team’s ability to deliver quick resolutions, which directly impacts operational efficiency.

Edge: SmartHOTEL, thanks to slightly higher recent support ratings and faster responsiveness.

Which Has More Integrations: eviivo or SmartHOTEL?

eviivo connects to 32 verified partners, including major OTAs like Expedia, TripAdvisor, and RoomPriceGenie, and offers integration with 5 unique partners. Its extensive ecosystem supports diverse property types, especially in Europe and the Americas.

SmartHOTEL boasts 38 verified partners, including prominent integrations with Kwentra, RevControl, and Cendyn, covering a variety of channels and PMS systems. Its flexible API and unlimited channels at no extra cost make scaling easier.

Edge: SmartHOTEL, due to its larger number of verified partners and unlimited channels.

Which Do Hoteliers Rate Higher: eviivo or SmartHOTEL?

eviivo’s 231 reviews reflect an overall rating of 4.63/5, with many users praising its multi-property capabilities, ease of managing bookings, and support. Recent reviews reinforce its position as a versatile choice for vacation rentals and inns, especially in Europe and North America.

SmartHOTEL’s 62 reviews show a near-perfect rating of 4.63/5, with customers highlighting its reliability, automation, and excellent support, especially for small hotels and boutique properties. Recent reviews confirm its status as a highly rated, user-friendly platform.

Both products are highly rated, but eviivo’s larger review base and recent positive feedback give it a slight edge in overall hotel ratings.

How Much Do eviivo and SmartHOTEL Cost?

eviivo’s pricing starts at $700 per month, with no freemium or trial options mentioned. Its higher cost reflects its extensive features and multi-property management capabilities.

SmartHOTEL offers a more affordable base price of $300 per month, with no additional fees for unlimited channels or integrations. Its lower price point and straightforward pricing model make it attractive for smaller properties or those just starting with channel management.

What Type of Hotel Should Use eviivo?

• Hotels that operate multiple properties or have complex rate plans.
• Properties like vacation rentals, B&Bs, and boutique hotels needing detailed control.
• Teams managing diverse regional operations or international bookings.
• Hotels looking for extensive integrations and advanced reporting features.

Not ideal if you prioritize simplicity over customization or operate a single small property with minimal distribution needs.

What Type of Hotel Should Use SmartHOTEL?

• Hotels and boutique properties seeking reliable, real-time rate updates.
• Teams wanting an easy-to-learn system with quick onboarding.
• Properties that need to connect with many channels without extra costs.
• Hotels valuing responsive support and automation over complex customization.

Not ideal if your property requires granular control over rates or manages a large multi-property portfolio with complex needs.

The Bottom Line for Hotels

eviivo Suite™ CM offers a comprehensive, feature-rich platform suited for multi-property portfolios and properties that require detailed customization. Its extensive integrations, reporting, and multi-property management capabilities make it ideal for medium to large operations or vacation rentals.

SmartHOTEL excels in automating daily distribution tasks, reducing overbookings, and providing a simple, fast-to-implement solution. Its 38 verified integrations and top-rated support make it a strong choice for small hotels, boutique properties, and operators emphasizing operational efficiency.

If your hotel needs deep control, extensive reporting, and multi-property oversight, eviivo is the better choice. For straightforward automation, ease of use, and reliable real-time synchronization, SmartHOTEL is the recommended platform.

Final recommendation: For more recent reviews and a broader user base, eviivo’s larger review count and high ratings make it the more trusted option for hotels seeking advanced features. Choose eviivo if your property’s complexity demands it; opt for SmartHOTEL if simplicity and automation are your priorities.