eviivo Suite™ HMS vs. freetobook HMS:
Which Is Right for You?

The Decision

Choosing between eviivo Suite™ HMS by eviivo and freetobook HMS by freetobook hinges on your property's specific needs. Both platforms aim to streamline operations for independent accommodations, but they diverge in features, user reviews, and overall focus. eviivo boasts a longer track record with more reviews, especially recent ones, providing a clearer picture of its current performance. Which software aligns best with your hotel’s size, segment, and operational complexity?

Is eviivo Suite™ or freetobook HMS Better for Hotels?

Both eviivo and freetobook serve independent hotels and B&Bs, yet their core strengths differ. eviivo’s platform is more comprehensive, with 36 shared features and 18 exclusive ones, including advanced tools like multi-lingual support, guest CRM, and automated night audits. Conversely, freetobook offers a simpler, more intuitive interface with just 36 shared features and 2 unique ones like GDPR compliance and rule-based room assignments.

While eviivo's detailed features cater to larger or more complex properties, freetobook focuses on ease of use and affordability. eviivo’s broader functionality can be advantageous for properties seeking extensive automation and integrations, whereas freetobook excels if your team values simplicity and quick onboarding. Given the recent surge in reviews and higher overall ratings, eviivo’s platform currently provides more reliability—are you prepared to invest in a more feature-rich system?

eviivo Suite™ vs freetobook HMS: Which Should Your Hotel Choose?

If your hotel needs a robust property management system with extensive channel management, dynamic pricing, and guest communication tools, go with eviivo. It is especially suited for B&Bs, small boutique hotels, and independent properties aiming for growth through automation and multi-language support.

If your hotel prioritizes affordability, straightforward usability, and strong channel management without complex features, freetobook is the better fit. It’s ideal for small, budget-conscious properties or those just starting to digitize their operations.

For properties focused on expanding direct bookings with advanced marketing and automation, eviivo’s 191 reviews and recent activity make it the more trusted choice. Conversely, if ease of use and lower costs are your primary criteria, freetobook’s 113 reviews and higher user satisfaction ratings offer a safer bet.

Is eviivo Suite™ or freetobook HMS Easier to Use?

eviivo’s usability is rated 4.48/5, with many users praising its intuitive reservation and billing processes. However, some mention that the interface could be more user-friendly and that support chat interactions sometimes lack clarity. Onboarding experiences are generally smooth, with a 4.38/5 rating, and customer support is highly rated at 4.57/5, though a few reviews mention inconsistent communication.

freetobook outperforms in ease of use with a stellar 4.87/5 rating, and users consistently praise its straightforward, modern interface. Support is nearly perfect at 4.86/5, and onboarding is rated 4.82/5, with many reviews emphasizing its simplicity for small teams.

Edge: freetobook.

Which Has Better Features: eviivo or freetobook?

eviivo’s platform offers 36 shared features plus 18 exclusive ones, including group booking engines, native email marketing, website development, multilingual support, automated night audits, guest CRM, and online checkouts. These features cater to more complex operational needs and multi-property management.

freetobook, with only 2 unique features (GDPR compliance and rule-based room assignments), relies on its core channel management and booking engine capabilities. While it is easier to use, it lacks the depth of automation and integrations eviivo offers.

Edge: eviivo.

Which Has Better Customer Support: eviivo or freetobook?

eviivo’s customer support rates 4.57/5, with users highlighting professionalism and responsiveness. However, some recent reviews note communication issues in chat support and a desire for more consistent courtesy among support staff.

freetobook surpasses slightly in support with a 4.86/5 rating, with users describing their support team as helpful, friendly, and readily available. Many testimonials mention quick problem resolution and satisfaction with direct communication.

Edge: freetobook.

Which Has More Integrations: eviivo or freetobook?

eviivo boasts 32 verified partners, including major OTAs and channel management tools like Experience Hotel, TripAdvisor, and PriceLabs. Its extensive integrations facilitate multi-channel distribution, dynamic pricing, and property management.

freetobook offers only five verified partners, including Booking.com and Pitchup.com. While sufficient for small-scale operations, it lacks the breadth of eviivo’s integrations.

Edge: eviivo.

Which Do Hoteliers Rate Higher: eviivo or freetobook?

eviivo’s overall rating is 1/5 with a higher score of 87.7 on the HTR Score and 191 reviews, most recent (22) within the last six months. Its reviews frequently cite operational efficiency, reliability, and strong support, especially for independent and B&B properties.

freetobook’s rating is 0/5, with 113 reviews and an HTR Score of 85.1. While highly rated for usability and support, its lower review count and less recent feedback limit confidence in its current performance.

Given the recent reviews and higher score, eviivo is the more highly-rated platform.

How Much Do eviivo and freetobook Cost?

eviivo’s pricing starts at $700 per month, with no freemium options or trial periods. Its higher price reflects the breadth of features and integrations.

freetobook charges a base fee of $100, with no mention of additional costs or trial options. It offers affordability but fewer advanced features, making it suited for smaller properties with limited budgets.

What Type of Hotel Should Use eviivo?

• Hotels that need extensive automation, including multi-lingual support, guest CRM, and detailed reporting.
• Properties managing multiple rooms or locations, such as small hotels, B&Bs, or boutique properties.
• Teams seeking to increase direct bookings through native marketing tools and website development.
• Hotels that value automation like night audits and online checkouts to reduce manual work.
• Not ideal if your property is very small, budget-focused, or primarily relies on simple booking channels.

What Type of Hotel Should Use freetobook?

• Small hotels and B&Bs looking for an easy-to-use, cost-effective solution.
• Properties that prioritize straightforward channel management and basic automation.
• Hotels that want to quickly onboard without extensive training or setup.
• Teams seeking a modern, intuitive interface with a focus on guest messaging and reputation management.
• Not ideal if you need advanced features like multi-lingual support, detailed CRM, or automation tools.

eviivo Suite™ vs freetobook HMS: The Bottom Line for Hotels

eviivo is a comprehensive property management and channel solution that appeals to independent hotels aiming for growth, automation, and extensive integrations. Its more recent reviews and higher overall ratings underline its reliability and feature depth.

freetobook offers a simplified, user-friendly experience at a lower cost, making it suitable for small properties that prioritize ease of use over advanced automation. Its support and recent ratings suggest satisfaction among its core users, though it lacks some of eviivo’s advanced capabilities.

For hotels seeking advanced automation, multi-channel management, and scalability, eviivo is the clear choice. If your property is small, budget-sensitive, and values simplicity, freetobook will serve you well without the complexity of larger systems.