The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
TLDR
We analyzed 245 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
eviivo shines in customer support and onboarding quality — especially for branded chain properties (5.0/5), with exclusive features like Native Email Marketing and Guest Feedback Management.
Side-by-side ratings based on 245 verified hotelier reviews on HTR.
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| Value for Money |
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| Starting Price | From $700/mo | From $200/mo |
| Verified Reviews | 245 | 0 |
After analyzing 245 verified reviews, eviivo users most value its customer support and onboarding quality, ease of use and intuitive daily management, channel management and ota synchronization, while Telivity users highlight . Click any theme to see what reviewers say.
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Customer support and onboarding quality
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Ease of use and intuitive daily management
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Channel management and OTA synchronization
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Billing, invoicing, and payment workflows
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Contract, pricing, and account terms frustration
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Website templates and customization limits
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How each product ranks among Hotel Management Software vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
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| Small (10-24 rooms) ▾ | #11 65 reviews | — |
| Mid-Size (25-74 rooms) ▾ | #17 18 reviews | — |
| Large (75-199 rooms) ▾ | #14 6 reviews | — |
| X-Large (200+ rooms) | #20 0 reviews | — |
By Property Type
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| Boutique ▾ | #11 53 reviews | — |
| Luxury ▾ | #7 39 reviews | — |
| Branded / Chain ▾ | #11 21 reviews | — |
| Extended Stay ▾ | #8 18 reviews | — |
By Region
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| North America ▾ | #10 34 reviews | — |
| Europe ▾ | #3 187 reviews | — |
| Asia Pacific | #25 2 reviews | — |
| Middle East | #21 0 reviews | — |
Deciding between eviivo Suite™ HMS by eviivo and Haip PMS Cloud by Telivity hinges on your hotel’s size, complexity, and your specific operational needs. Both systems aim to streamline operations, but eviivo offers a more established, feature-rich platform with a strong track record, especially among small to medium independent properties. Telivity’s Haip PMS Cloud presents a modern, AI-enabled approach but lacks the extensive review base and real-world usage data that support eviivo’s reliability.
With 221 recent reviews and a high likelihood to recommend (95%), eviivo’s reputation is clearer and more recent. Telivity’s absence of reviews and market presence makes its true performance harder to gauge. Are you comfortable with a more proven solution, or are you exploring newer, AI-infused options?
Both products address core hotel management challenges: reservations, channel distribution, and guest communications. eviivo’s broad feature set and established presence cater specifically to independent hotels, B&Bs, and vacation rentals, providing tools for multi-channel management, online booking, dynamic pricing, and automation—many features that are absent in Telivity’s offering.
Telivity’s Haip PMS Cloud, while modern and AI-enabled, primarily covers basic property management functions like reservations, night audits, and guest folio management, without the extensive integrations or automation eviivo provides. It’s suited for properties seeking a straightforward, cloud-hosted PMS with AI features but lacking eviivo’s depth. Do you need proven features and broad integrations, or are you willing to prioritize AI and simplicity?
eviivo’s ease of use is highly rated at 4.48/5, with many reviews praising its intuitive interface and straightforward daily management. New users often report that onboarding is smooth, and staff adoption is relatively quick, supported by a dedicated onboarding process and extensive training resources.
In contrast, Telivity’s Haip PMS Cloud does not have available user ratings or reviews, making it difficult to assess its usability. Given eviivo’s strong user feedback, it remains the clearer choice for hotels prioritizing ease of adoption. Edge: eviivo.
eviivo offers a set of 44 features exclusive to its platform, including multi-currency support, native email marketing, website development, rate shopping, automated night audits, guest CRM, and mobile app access. Its features support multi-channel distribution, revenue management, and guest engagement, making it a comprehensive tool for independent hotels.
Telivity, while including core functionalities like reservations, night audit, and basic reporting, lacks the extensive feature set eviivo offers. Its open-source roots mean it’s flexible but less turnkey. If advanced features like native marketing or integrated CRS matter, eviivo clearly leads. Edge: eviivo.
eviivo’s support rating is 4.53/5, with many reviews praising their quick, knowledgeable, and supportive service during onboarding and daily operations. Customers appreciate the responsiveness and helpfulness, though some mention occasional inconsistencies.
Telivity does not have available review data or ratings for support, which leaves its support quality unverified. Given eviivo’s proven support record, it is the safer choice for hotels needing reliable assistance. Edge: eviivo.
eviivo boasts 35 verified partners, including major OTAs like Booking.com, Expedia, and industry-specific integrations such as D-Edge and Tripadvisor. This extensive network supports multi-channel operations and simplifies synchronization.
Telivity’s platform currently has no verified integrations listed, limiting its ability to connect with popular booking channels or revenue tools. For hotels seeking a well-connected system, eviivo’s integration ecosystem is clearly superior. Edge: eviivo.
eviivo’s reviews are recent and plentiful, with an overall rating of 1/5 but a high likelihood to recommend (95%) and a strong overall HT score of 89.16. Hoteliers in the B&B and independent hotel segments particularly value its ease of use, automation, and support.
Telivity’s lack of reviews or ratings makes it impossible to gauge user satisfaction. The absence of recent data favors eviivo as the more trusted and proven choice among hoteliers. Edge: eviivo.
eviivo’s pricing starts at $700/month, with no free trial or freemium plan. This fee covers a comprehensive suite of features, making it suitable for small to medium properties seeking an all-in-one solution.
Telivity does not list specific pricing details, leaving potential buyers to inquire directly. Its hosted model might imply additional costs or custom pricing. Based on available data, eviivo’s transparent pricing and feature value make it more predictable for your budget.
Not ideal if you rely heavily on custom website design, require extensive third-party integrations outside of eviivo’s ecosystem, or have a very tight budget that demands lower-cost options.
Not ideal if you need a mature ecosystem with dozens of integrations, extensive automation, or proven hotel-specific support.
eviivo’s platform is a well-established, feature-rich system tailored for independent hotels and B&Bs, backed by a broad user base and extensive recent reviews. Its capabilities for multi-channel management, automation, and support make it a safer and more reliable choice for most small to medium properties.
If your hotel values proven performance, comprehensive features, and a track record of satisfied users, eviivo is the clear pick. Its high review count and recent positive feedback emphasize its ongoing relevance and effectiveness.
Conversely, Haip PMS Cloud offers a modern, AI-driven approach suitable for properties eager to leverage automation and cloud hosting without complex integrations. However, the lack of user reviews, market presence, and detailed feature comparisons suggest it’s better suited for hotels willing to explore emerging technology at the risk of less proven support and capabilities.
In summary, unless you are an innovator prepared to pilot new AI tools with limited proven results, eviivo remains the more dependable choice for your hotel’s management needs.
These are the features each vendor has configured, organized by feature group — the same data shown in the vendor dashboard. Expand a group to compare features side by side.
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Accounting & Finance
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| Multi-currency | ||
| Gift Vouchers | ||
| Direct billing | ||
| RevPaR & ADR Reports | ||
| Transactional Emails (booking, folios, etc) | ||
| Automated night audit | ||
| Payment Requests | ||
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Marketing & Ecommerce
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| Native Email Marketing | ||
| Group Booking Engine | ||
| Website Development | ||
| Booking Engine | ||
| Channel Manager | ||
| Gift Vouchers | ||
| Transactional Emails (booking, folios, etc) | ||
| Guest Communication (SMS Messaging) | ||
| Native Email Marketing | ||
| Guest profiles | ||
| Guest CRM | ||
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Administration & Configuration
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| Multi-lingual | ||
| Multi-currency | ||
| Centralized user & role management | ||
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Customer Management
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| Native Email Marketing | ||
| Guest Feedback Management | ||
| Gift Vouchers | ||
| Transactional Emails (booking, folios, etc) | ||
| Guest profiles | ||
| Centralized Messaging | ||
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Front Office
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| Guest Feedback Management | ||
| Housekeeping module | ||
| Property Management System | ||
| Automated night audit | ||
| Mobile Device Notes & Tasks (Voice-to-Text) | ||
| Mobile App | ||
| Calendar view | ||
| Task Management | ||
| Automated reminders | ||
| Guest profiles | ||
| Tablet/Kiosk Check-in | ||
| Payment Requests | ||
| Centralized Messaging | ||
| Automated Space Optimization | ||
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Groups Management
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| Group functionality | ||
| Automated Space Optimization | ||
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Guest Experience
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| Guest Feedback Management | ||
| Gift Vouchers | ||
| Integrated ID & Passport Scanner | ||
| Digital Registration | ||
| Guest App | ||
| Online Check-in | ||
| Online Checkout | ||
| Guest Messaging | ||
| Transactional Emails (booking, folios, etc) | ||
| Tablet/Kiosk Check-in | ||
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Housekeeping
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| Housekeeping module | ||
| Automated Space Optimization | ||
| Housekeeping Mobile App | ||
| Real-Time Status Updates | ||
| Automated Assignments | ||
| Real Time Reporting | ||
| Shift Planning | ||
| Employee Messaging | ||
| Online Checkout | ||
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Payments
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| Multi-currency | ||
| Gift Vouchers | ||
| Payment Requests | ||
| Direct billing | ||
| Automated reminders | ||
| Integrated Payment Terminal & Card Reader | ||
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Reservations Management
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| Rate Shopping Module | ||
| Property Management System | ||
| RevPaR & ADR Reports | ||
| Gift Vouchers | ||
| Channel Manager | ||
| Integrated CRS | ||
| Drag-n-Drop Tapechart | ||
| Rate Management | ||
| Automated Space Optimization | ||
| Automated Assignments | ||
| Rules Based Room Assignments | ||
| Transactional Emails (booking, folios, etc) | ||
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Revenue Management
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| Rate Shopping Module | ||
| Revenue Management Module | ||
| Pricing Intelligence | ||
| Channel Manager | ||
| RevPaR & ADR Reports | ||
| Custom rates | ||
| Ancillary revenue tracking | ||
| Base Pricing | ||
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Taxes & Compliance
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| PCI Compliant | ||
| GDPR Compliant | ||
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| Tax Configuration | ||
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Support & Training
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| Online 24/7 support | ||
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Food & Beverage
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| Point of Sale |
We analyzed 8 verified case studies to compare what hotels actually achieve with each platform across four key business objectives.
"Because of the automation from the eviivo Suite, it saves me a huge amount of time. This time I can use on growing the business; working on the business instead of in the business...."
No published case study for this goal yet.
"Auf eviivo könnte ich heut gar nicht mehr drauf verzichten. Das Hotel ohne dieses Programm zu führen, scheint mir fast unmöglich, weil die Zeit, die ich jetzt erspart habe, die ich..."
No published case study for this goal yet.
"Managing The Historic Berkeley Place is a unique challenge given its historic significance and diverse suite offerings. With eviivo, every aspect, from booking to guest communicati..."
No published case study for this goal yet.
What hoteliers love
Support is one of the most discussed strengths, with many reviewers praising fast, human, and knowledgeable help during setup and day-to-day issues. H... Support is one of the most discussed strengths, with many reviewers praising fast, human, and knowledgeable help during setup and day-to-day issues. However, others report inconsistent chat quality, hard-to-reach agents, slow response times, and a lack of 24/7 coverage.
Reviewers repeatedly say Eviivo is simple, intuitive, and easy to navigate for daily hotel operations. They note it reduces manual work and makes book... Reviewers repeatedly say Eviivo is simple, intuitive, and easy to navigate for daily hotel operations. They note it reduces manual work and makes booking, diary, and reservation management more efficient for small hotels and guesthouses.
Many users value Eviivo’s ability to push inventory, pricing, and bookings across OTAs from one place, reducing duplicate entry and saving time. Sever... Many users value Eviivo’s ability to push inventory, pricing, and bookings across OTAs from one place, reducing duplicate entry and saving time. Several reviews also mention the channel manager working well and helping hotels manage multi-channel distribution more effectively.
Where hoteliers push back
A smaller but important set of reviews raises dissatisfaction with contract renewal terms, automatic billing, and booking-related fees. These comments... A smaller but important set of reviews raises dissatisfaction with contract renewal terms, automatic billing, and booking-related fees. These comments suggest buyers should pay attention to commercial terms, renewal flexibility, and total cost of ownership before committing.
A recurring concern is that the website templates and design options feel rigid, dated, or insufficiently customizable. Users also want more flexibili... A recurring concern is that the website templates and design options feel rigid, dated, or insufficiently customizable. Users also want more flexibility in invoice formats, room display options, and general presentation to better match their branding and local requirements.
Unique capabilities
It depends on your requirements. eviivo Suite™ HMS and Haip PMS Cloud share many core Hotel Management Software features, but each has unique capabilities. eviivo Suite™ HMS offers 35 verified integration partners, while Haip PMS Cloud offers 0. Review the feature comparison above to see where they differ before switching.
eviivo Suite™ HMS: No. Haip PMS Cloud: No. Neither product currently offers a free tier. Most Hotel Management Software vendors offer demos or trials — request one from each to evaluate before committing.
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. eviivo has an HT Score of 89 and Telivity has 0. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
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| Customer Ratings & Reviews |
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How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
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How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
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How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
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How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
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