eviivo Suite™ HMS vs. Planet HMS:
Which Is Right for You?

The Decision

Choosing the right hotel management software is critical for streamlining operations, increasing revenue, and improving guest experiences. Both eviivo Suite™ HMS and Planet HMS aim to serve hoteliers, but they do so with vastly different approaches and market strengths. While Planet boasts a broad suite of features with extensive integrations, eviivo’s platform has a proven track record of high user satisfaction and recent growth, especially among independent and small hotels. Which platform aligns better with your hotel’s needs?

Is eviivo Suite™ or Planet HMS Better for Hotels?

eviivo Suite™ is designed primarily for independent hotels, B&Bs, and vacation rentals, emphasizing ease of use, customer service, and operational efficiency. It offers a rich feature set tailored to smaller properties, with a focus on automating daily tasks and boosting direct bookings. Conversely, Planet HMS aims at larger or multi-property operations, offering a unified platform that combines reservations, payments, and integrations into one system for a broader range of hotel types.

The main difference lies in their target audience: eviivo’s strength is its simplicity and dedicated support for small-scale providers, while Planet’s extensive marketplace and integration options cater more to properties seeking a customizable, scalable system. Do you prioritize a user-friendly experience or a highly versatile tech ecosystem?

eviivo Suite™ vs Planet HMS: Which Should Your Hotel Choose?

If your hotel needs a straightforward, reliable platform with excellent customer support, go with eviivo. Its high review count (191 reviews) and recent positive feedback—22 in the last six months—show it’s actively used and trusted by independent hoteliers. If you’re looking for a system with a vast array of integrations and a more flexible, enterprise-oriented architecture, Planet’s marketplace of 195 verified partners might be appealing, but it lacks recent reviews, making its current performance less clear.

For small properties prioritizing user experience and dedicated support, eviivo is the safer pick. If your hotel is larger or has complex operational needs, consider Planet for its extensive customization options, despite the limited recent user feedback.

Is eviivo Suite™ or Planet HMS Easier to Use?

eviivo scores a 4.48/5 for ease of use, rooted in its intuitive interface and smooth onboarding process. Users frequently praise its straightforward reservation and billing management, with staff reporting seamless adoption across their teams. Recent reviews highlight its well-designed UI, which simplifies daily operations for small teams and independent hoteliers.

Planet, however, provides a unified platform that can be more complex to navigate due to its broad feature set and marketplace. There are no publicly available user ratings or recent reviews to gauge ease of use, and the platform tends to cater to larger, tech-savvy teams comfortable with extensive integrations. Edge: eviivo.

Which Has Better Features: eviivo Suite™ or Planet HMS?

eviivo offers 54 unique features, including multi-currency support, guest CRM, automated night audit, digital registration, and native email marketing—features tailored for small property operations. Several features are exclusive to eviivo, such as housekeeper modules, revenue management, and online check-in/out, providing a comprehensive toolset for independent hotels.

Planet, on the other hand, provides a robust PMS, booking engine, and integrated payments but lacks detailed public information about its feature count, with no specific features listed as exclusive. Given eviivo’s extensive feature set tailored to smaller hotels, the edge goes to eviivo in this comparison.

Which Has Better Customer Support: eviivo or Planet?

eviivo’s support ratings are notably high, with a 4.57/5 score and positive testimonials praising its responsiveness and professionalism. Many recent reviews commend their onboarding experience and ongoing support, emphasizing helpful staff like Mr. Guetif.

Planet’s customer support ratings are unavailable, and there’s no recent review data to evaluate the quality of assistance provided. Considering the active feedback and high satisfaction scores for eviivo, it holds the support edge.

Which Do Hoteliers Rate Higher: eviivo or Planet?

eviivo’s average review score of 1/5 appears low at first glance but reflects a misinterpretation; the detailed ratings (87.7 HTR Score, 4.57 support, 4.48 ease) and recent reviews show it’s highly rated among its users. The 191 reviews, with 22 in the last six months, demonstrate ongoing active engagement and trust, especially among independent and small hotels.

Planet, lacking recent reviews and public ratings, provides no comparable data. The absence of recent feedback makes it difficult to gauge satisfaction, but the volume and recency of eviivo reviews suggest it’s the more favorably-rated choice.

How Much Do eviivo and Planet Cost?

eviivo charges a $700 base price, with no free trial or implementation fees, making its pricing transparent but potentially high for very small properties. Pricing for Planet is not publicly listed, which could indicate a customized quote based on property size and needs, making direct comparisons difficult.

If price transparency and predictable costs matter, eviivo offers a clear upfront fee. For more complex or multi-property setups, the cost structure of Planet could vary widely.

What Type of Hotel Should Use eviivo?

• Hotels that are small, independent, or family-run, seeking a simple, all-in-one platform with strong support.
• Teams that prioritize ease of use, quick onboarding, and direct booking growth.
• Hotels that rely heavily on B&B, vacation rentals, or boutique properties.
• Not ideal if your property requires highly customizable workflows or extensive third-party integrations.

What Type of Hotel Should Use Planet?

• Larger properties or multi-property groups that need a scalable, integrated management system.
• Hotels seeking an extensive marketplace of integrations to customize their tech stack.
• Teams comfortable with technology and willing to invest in a system that offers flexibility.
• Not ideal if you prioritize a straightforward, easy-to-learn platform or have limited IT support.

The Bottom Line for Hotels: eviivo or Planet?

eviivo provides a more focused, user-friendly experience with a proven track record among small properties. Its high satisfaction scores, recent reviews, and dedicated support make it a reliable choice for independent hoteliers prioritizing simplicity and service.

Planet offers a broad, customizable platform suited for larger, more complex operations that want extensive integrations and control. Its lack of recent reviews and public ratings makes it a less certain option for day-to-day usability.

If your hotel is small to medium-sized, with a focus on ease and support, eviivo is the clear choice. If you operate multiple properties or need a highly adaptable system, Planet could be worth exploring further, but be prepared for potential complexity and limited recent feedback.