Planet HMS vs. ThinkReservations All-in-1 HMS:
Which Is Right for You?

The Decision

Choosing the right hotel management software is critical for your property's operational efficiency and guest experience. Both Planet HMS and ThinkReservations aim to streamline your processes, but their approaches and strengths differ significantly. Planet offers an all-in-one platform with a broad feature set, while ThinkReservations focuses on a comprehensive, user-friendly system with extensive integrations. Which one aligns better with your hotel’s specific needs?

Is Planet HMS or ThinkReservations Better for Hotels?

Planet HMS presents a unified platform designed to manage multiple facets of hotel operations, combining property management, booking, and payments in one system. ThinkReservations, on the other hand, emphasizes ease of use with a robust property management suite and strong OTA integrations. The main divergence lies in their focus: Planet’s all-in-one approach versus ThinkReservations’ targeted usability and integrations.

Planet’s platform caters to larger or multi-property operations seeking extensive control and customization, while ThinkReservations excels with small to mid-sized properties like inns, B&Bs, and boutique hotels. Both systems aim to reduce manual work, but Planet offers a more comprehensive suite, whereas ThinkReservations provides a more approachable user experience. Do your operational priorities favor an integrated platform or simplicity and quick deployment?

ThinkReservations vs Planet HMS: Which Should Your Hotel Choose?

If your hotel needs a straightforward, easy-to-learn system with strong OTA management and guest communication, ThinkReservations is the better fit. Its high user ratings (4.88/5 from 312 reviews) and recent positive feedback highlight its reliability and support, especially for small properties.

If your property requires a customizable, all-in-one system that combines PMS, booking engine, payments, and extensive integrations, Planet’s broader feature set might be more suitable. Its flexibility is ideal for larger hotels or chains that want a single platform to handle complex operations, even if its review count is currently zero, indicating less recent feedback.

In summary, choose ThinkReservations if ease of use, guest engagement, and recent reviews matter most. Opt for Planet if you prioritize a fully integrated, scalable platform capable of handling diverse operational demands.

Is Planet HMS or ThinkReservations Easier to Use?

ThinkReservations boasts a 4.8/5 rating based on 312 reviews, with many users praising its intuitive interface, quick onboarding, and minimal training requirements. Customers frequently mention how fast staff can adapt, and the system’s simplicity makes daily management straightforward.

Planet HMS, with a 0/5 rating and no recent reviews, offers no direct user feedback on usability. Its all-in-one approach suggests a steeper learning curve, especially for smaller teams or less tech-savvy users. Based on available data, ThinkReservations clearly wins in ease of use.

Edge: ThinkReservations.

Which Has Better Features: Planet HMS or ThinkReservations?

ThinkReservations provides 43 features, including a channel manager, booking engine, POS, group booking, guest messaging, real-time reporting, revenue management, and more. Many features, like the digital registration, automated reminders, and integrated payment terminals, are absent from Planet’s offering.

Planet’s platform appears to focus on core management and payments, lacking the extensive feature set that ThinkReservations offers. With its broader feature count and dedicated modules, ThinkReservations delivers more tools to enhance operational efficiency and guest services.

Edge: ThinkReservations.

Which Has Better Customer Support: Planet HMS or ThinkReservations?

ThinkReservations is rated 4.79/5 for support, with reviews highlighting its accessible, knowledgeable team and quick response times. Customers note how the support team is proactive and always willing to help, making onboarding and daily use smooth.

Planet HMS, with a 0/5 rating and no recent reviews, offers no current data on support quality. The absence of recent feedback suggests less clarity on its customer service effectiveness.

Edge: ThinkReservations.

Which Has More Integrations: Planet HMS or ThinkReservations?

Planet HMS connects with 195 verified partners, including major OTAs, analytics tools, and revenue management platforms, offering extensive options for customization. ThinkReservations, with only 16 verified partners, includes key integrations like Expedia, Airbnb, Stripe, and TrustYou but fewer overall options.

The significantly larger integration ecosystem makes Planet a more flexible choice for properties seeking a highly connected tech stack. However, ThinkReservations’ core integrations are reliable and sufficient for most small to mid-sized hotels.

Edge: Planet HMS.

Which Do Hoteliers Rate Higher: Planet HMS or ThinkReservations?

ThinkReservations has a 4.88/5 rating from 312 reviews, with recent feedback emphasizing its ease of use, support, and revenue features. Smaller properties, especially inns and B&Bs, consistently rate it highly for simplifying management and boosting guest satisfaction.

Planet HMS currently has no reviews or ratings, making comparison impossible. Given the data, ThinkReservations’ high and recent review count indicates stronger hotel satisfaction.

Edge: ThinkReservations.

How Much Do Planet HMS and ThinkReservations Cost?

Planet HMS does not disclose pricing details publicly, implying custom quotes based on the property’s size and needs. ThinkReservations charges a flat monthly fee of $1,100, with no setup or implementation fees.

For budget-conscious properties, ThinkReservations’ transparent pricing makes it easier to evaluate ROI. The cost for Planet may vary significantly depending on customization and scale.

What Type of Hotel Should Use Planet HMS?

• Hotels that manage multiple properties or require extensive control over operations.
• Property groups needing a scalable, all-in-one platform.
• Hotels seeking a system that integrates with numerous third-party tools.
• Teams comfortable with more complex systems and customization.
• Not ideal if you prefer quick setup, low-cost options, or are a small property with minimal tech needs.

Planet is best suited for larger operations with complex management requirements seeking a unified platform.

What Type of Hotel Should Use ThinkReservations?

• Small to mid-sized properties, like inns, B&Bs, boutique hotels, and resorts.
• Hotels prioritizing ease of use, fast onboarding, and excellent support.
• Properties focusing on increasing direct bookings and guest engagement.
• Teams looking for strong OTA management and revenue tools.
• Not ideal if you require extensive customization or have large, multi-property portfolios.

ThinkReservations is ideal for independent hoteliers looking for a simple, effective system with proven support.

The Bottom Line for Hotels: Planet HMS or ThinkReservations?

Planet’s comprehensive platform aims to serve larger, multi-property operations needing extensive integration and control. Its broad feature set and customization options make it suitable for sophisticated management but potentially more complex to implement.

ThinkReservations excels with small to mid-sized properties, offering a user-friendly interface, excellent support, and a strong feature set for growth, especially in guest communication and revenue enhancement.

For hoteliers prioritizing ease, recent positive reviews, and proven support, ThinkReservations is the clear choice. If your hotel demands a scalable, integrated solution and you have the resources to implement a more complex system, Planet may suit your needs better.

In conclusion, for most independent hotels and small chains aiming for simplicity and reliability, ThinkReservations represents a safer, more proven investment today. Larger or multi-property operators should consider Planet if they need a deeply customizable, all-in-one platform that can scale with their growth.