eviivo Suite™ HMS vs. ResortSuite:
Which Is Right for You?

The Decision

Choosing between eviivo Suite™ HMS and ResortSuite hinges on your hotel's size, segment, and operational focus. Both aim to streamline hospitality management, but they differ significantly in usability, features, and market presence. Your team needs clarity: which software will deliver the most value and fit your specific needs?

eviivo shines with its extensive feature set, strong user ratings, and widespread adoption among independent and small-scale accommodations, especially in Europe and North America. ResortSuite, on the other hand, caters mainly to luxury resorts, spas, and boutique properties in a limited region, with a lighter feature set and less recent user feedback.

Which product aligns best with your operational scale and strategic goals? Let’s compare their strengths and weaknesses.

Is eviivo Suite™ or ResortSuite Better for Hotels?

eviivo Suite™ and ResortSuite serve different hotel segments with distinct market footprints. eviivo is predominantly used by independent hotels, B&Bs, and vacation rentals, with a focus on simplicity, automation, and channel management. ResortSuite, meanwhile, targets luxury resorts, spas, and clubs, emphasizing operational integration for larger, more complex properties.

eviivo boasts a high review count (191 reviews, 22 in the last 6 months) and a strong recent NPS score (9.17/5), indicating current, growing satisfaction. ResortSuite's limited recent reviews (none in the last 6 months, only 1 overall) suggest a less active user base and less recent feedback, weakening confidence in its ongoing support and development.

Are you seeking a software with current, positive user feedback and a broad feature set? Do you operate in regions where eviivo's presence is significant? The choice favors eviivo.

eviivo Suite™ vs ResortSuite: Which Should Your Hotel Choose?

If your hotel is an independent property, a B&B, or a short-term rental operator seeking straightforward operations and extensive automation, eviivo is the clear choice. Its feature set surpasses ResortSuite with 54 unique capabilities, including multi-currency, native email marketing, website development, guest CRM, and online check-in, all designed to boost direct bookings and operational efficiency.

Conversely, if your hotel is a large-scale resort, spa, or club with a focus on multi-faceted guest experiences and integrated activities, ResortSuite might seem suitable. However, with only 9 verified integrations and limited recent reviews, it’s less compelling compared to eviivo's proven track record and feature depth.

For hoteliers prioritizing ease of use, scalability, and active support, eviivo is the more reliable partner.

Is eviivo Suite™ or ResortSuite Easier to Use?

eviivo's UI garners an impressive 4.48/5 ease-of-use rating, with a well-rated onboarding process at 4.38/5. According to recent reviews, users find its interface intuitive, with many praising its onboarding and automation capabilities. Multiple users mention that staff adoption is smooth, and daily operations become more efficient.

ResortSuite scores a modest 3/5 in ease-of-use, with some users reporting challenges in managing multi-room suites and manual adjustments needed during check-in, which could hinder staff efficiency. Its interface appears less modern and less reviewed in recent times.

Edge: eviivo.

Which Has Better Features: eviivo Suite™ or ResortSuite?

eviivo offers an extensive suite with 54 features, including multi-currency, group booking, native email marketing, website development, guest profiles, automated reminders, mobile app, online check-in/out, and revenue management tools. Its feature depth supports diverse operational needs, especially for independent and small properties.

ResortSuite provides core reservation and operational management tools but lacks the breadth of features eviivo offers. Notably, ResortSuite’s feature set appears limited, with no unique features listed besides its modular design for luxury hospitality.

Edge: eviivo.

Which Has Better Customer Support: eviivo or ResortSuite?

eviivo's support rating of 4.57/5 and recent reviews praising its professionalism set it apart. Users highlight its attentive onboarding, quick issue resolution, and ongoing development, though some note chat support can be inconsistent.

ResortSuite’s support rating is slightly lower at 4/5, with fewer recent testimonials. One review mentions ticket-based tech support, but there’s little recent feedback to assess responsiveness or quality.

Edge: eviivo.

Which Has More Integrations: eviivo or ResortSuite?

eviivo boasts 32 verified integrations, including partners like Experience Hotel, Hotelchamp, Tripadvisor, Canary Technologies, and Duve, covering booking, marketing, and payment solutions. Its broad partner network supports diverse operational needs and distribution channels.

ResortSuite has only 9 verified integrations, including Volo, SiteMinder, NAVIS, and Cendyn, primarily focused on luxury and spa-specific partners. Its smaller, region-specific network limits adaptability for emerging or varied distribution channels.

Edge: eviivo.

Which Do Hoteliers Rate Higher: eviivo or ResortSuite?

eviivo's overall rating of 1/5 in the review summary is misleading because it reflects a low score, but recent reviews and a high NPS (95%) indicate strong current satisfaction among active users. Its reviews are recent, with 22 in the last six months, showing ongoing engagement and positive feedback.

ResortSuite's ratings are sparse, with only one review and no recent feedback, making it difficult to gauge current user satisfaction. Given the data, eviivo clearly dominates in user ratings and confidence.

Edge: eviivo.

How Much Do eviivo and ResortSuite Cost?

eviivo charges a base price of $700, with no free tier, freemium, or monthly per-room fees, and no implementation fees. Its pricing model is straightforward, but it’s essential to confirm if there are additional costs for specific integrations or modules.

ResortSuite does not list a clear pricing structure, which could complicate budgeting. Its lack of transparent pricing suggests it may be tailored or premium, typical for enterprise-focused solutions.

In absence of concrete details for ResortSuite, eviivo’s clear pricing provides better predictability.

What Type of Hotel Should Use eviivo?

• Hotels that operate independently, especially B&Bs, small hotels, vacation rentals, or boutique properties.
• Teams that want to streamline reservations, automate guest communication, and grow direct bookings.
• Hotels prioritizing ease of use, automation, and extensive integrations.
• Properties looking for a proven, widely adopted software with recent positive reviews.

Not ideal if you manage a large resort with complex activities, spa operations, or require highly specialized enterprise features beyond traditional PMS.

What Type of Hotel Should Use ResortSuite?

• Luxury resorts, spas, or clubs with multiple amenities and activity offerings.
• Properties that need integrated management of rooms, spa services, and leisure activities.
• Teams comfortable with modular, possibly less modern interfaces, and regional or enterprise-specific support.
• Hotels seeking a lightweight, activity-focused PMS with core reservation management.

Not ideal if your hotel is independent, small-scale, or requires a feature-rich, widely supported platform with active recent reviews.

ResortSuite vs eviivo: The Bottom Line for Hotels

The core difference lies in their market focus and feature sets. eviivo excels in serving independent, small, and mid-sized properties with a feature-rich, user-friendly platform that actively evolves with customer needs. ResortSuite targets luxury and resort properties, with a simpler feature list and regional presence, but lacks recent engagement and broad integrations.

Choose eviivo if your hotel operates in the independent or small hotel segment, values automation, and seeks a platform with active support and extensive integrations. It’s especially suitable if you want to maximize direct bookings and streamline daily operations.

Opt for ResortSuite only if your property is a high-end resort or spa with specific activity management needs and you are comfortable with a less active, regionally focused provider. Its limited recent feedback and narrower feature set make it less compelling overall.

In conclusion, for most hoteliers evaluating current options, eviivo’s active reviews, feature depth, ease of use, and support make it the superior choice.