ResortSuite vs. ThinkReservations All-in-1 HMS:
Which Is Right for You?

The Decision

Choosing between ResortSuite by Resort Suite and ThinkReservations All-in-1 HMS hinges on your hotel's needs and operational scope. Both products aim to streamline hotel management, but they diverge significantly in their target markets, feature sets, and user experiences. ResortSuite is rooted in serving luxury resorts and boutique properties with specialized modules, while ThinkReservations offers an all-in-one platform favored by small to medium-sized properties, especially inns, B&Bs, and boutique hotels. Which solution aligns best with your hotel’s size, complexity, and growth plans?

Is ResortSuite or ThinkReservations Better for Hotels?

ResortSuite has been a staple in enterprise-level, luxury hospitality since 2000, offering a comprehensive suite tailored for high-end resorts, spas, and leisure clubs. It excels in managing multiple operational aspects like spa and club activities but lacks recent review activity and a high volume of user feedback, which can make assessing its current suitability difficult. Conversely, ThinkReservations boasts over 300 recent reviews, a 4.88/5 rating, and a strong reputation among small and independent lodging providers.

The key difference lies in their market focus: ResortSuite is optimized for large, complex operations with multiple service lines, while ThinkReservations targets independent properties seeking a simplified, integrated management system. ResortSuite's recent user feedback is sparse and mostly dated, whereas ThinkReservations benefits from recent, active reviews confirming its usability and support. Are you looking for a platform that’s proven at scale with extensive modules, or one that’s easy to adopt and highly rated by smaller properties?

ThinkReservations vs ResortSuite: Which Should Your Hotel Choose?

If your hotel needs an all-in-one, cloud-based solution that simplifies operations and enhances guest engagement, ThinkReservations is the clear choice. It’s particularly suitable for small to medium-sized properties, B&Bs, and boutique hotels that prioritize ease of use, automation, and online booking capabilities. If, on the other hand, your property is a luxury resort or spa with complex operational requirements—like managing multiple service areas and extensive reporting—ResortSuite might be more aligned, despite its limited recent reviews.

ThinkReservations’ strengths include a robust property management system, channel manager, booking engine, and a host of features that support upselling, guest communication, and revenue management—all rated highly by users. ResortSuite’s offering, while comprehensive historically, is less transparent in recent performance and user feedback, making it harder to evaluate its current effectiveness. For most hoteliers evaluating today’s market, ThinkReservations’ recent reviews and high rating give it the edge in decision-making.

Is ResortSuite or ThinkReservations Easier to Use?

ThinkReservations earns a near-perfect 4.8/5 in ease of use, supported by a highly positive review base emphasizing its intuitive interface, quick onboarding, and straightforward management. Users frequently describe it as "like adding another employee," highlighting how seamlessly it integrates into daily operations. ResortSuite’s ease of use is rated at 3/5, with reviews noting a moderate learning curve and occasional frustrations, especially with manual processes and issues like room status discrepancies.

User feedback suggests that staff can adapt quickly to ThinkReservations’ platform, and onboarding is rated at 4.73/5. ResortSuite’s onboarding and user satisfaction ratings are lower, with some users citing difficulty in navigating its modules and resolving operational glitches. Edge: ThinkReservations.

Which Has Better Features: ResortSuite or ThinkReservations?

ThinkReservations offers 43 distinct features, including channel management, booking engine, POS, group booking tools, guest messaging, real-time status updates, revenue management, custom rates, and online check-in. These features are frequently praised for their depth and practicality, with many users citing increased revenue and operational efficiency.

ResortSuite presents no detailed list of unique features in the available data, suggesting its core modules may be more limited or less clearly marketed today. Its focus appears to be on modular enterprise solutions for high-end properties, but without recent feature-specific reviews, it's difficult to confirm its current offerings.

Given the breadth and active user feedback, ThinkReservations has the advantage here. Edge: ThinkReservations.

Which Has Better Customer Support: ResortSuite or ThinkReservations?

ResortSuite’s support is rated at 4/5, with users appreciating their ticket system and 24-hour support. However, some reviews express frustration with unresolved issues and limited responsiveness, which is typical for larger, enterprise-focused providers that may have less agility.

ThinkReservations, with a 4.79/5 customer support rating, receives high praise for its quick, knowledgeable responses and accessible team. Users describe the support as "fantastic," and recent reviews reveal consistent satisfaction, especially with onboarding and technical assistance. Given the volume of recent positive feedback, ThinkReservations’ support is clearly more dependable today. Edge: ThinkReservations.

Which Has More Integrations: ResortSuite or ThinkReservations?

ThinkReservations integrates with 16 verified partners, including major OTAs like Expedia, Airbnb, and TripAdvisor, as well as payment and guest management solutions. Its platform supports extensive integrations, facilitating a connected, automated workflow for small and mid-sized properties.

ResortSuite has only 9 verified partners, primarily focusing on niche providers such as SiteMinder and Infor. While it offers essential integrations, the smaller number and less recent activity suggest fewer current options for connecting with modern platforms.

Edge: ThinkReservations.

Which Do Hoteliers Rate Higher: ResortSuite or ThinkReservations?

ThinkReservations enjoys a 4.88/5 overall rating based on 312 reviews, with recent feedback emphasizing ease of use, support, and revenue gains. Hoteliers in B&Bs, inns, boutique hotels, and small resorts consistently praise its intuitive design and operational efficiencies.

ResortSuite’s rating is 3/5, derived from just one review in the last six months, offering limited insight. Its historical focus on luxury and enterprise clients results in less feedback from smaller properties. Given the volume and recency of reviews, ThinkReservations clearly holds higher ratings among active users. Edge: ThinkReservations.

How Much Do ResortSuite and ThinkReservations Cost?

ResortSuite’s pricing is not publicly disclosed, typically involving custom quotes for enterprise clients, often with setup fees and modular pricing based on features and property size. This lack of transparent pricing can make budgeting difficult.

ThinkReservations costs $1,100 per month, with no setup or implementation fees, making it straightforward for small and medium properties to budget. Its all-inclusive nature simplifies decision-making, especially for properties seeking predictable expenses. Given the transparent and predictable pricing, ThinkReservations offers better value clarity. Edge: ThinkReservations.

What Type of Hotel Should Use ResortSuite?

• Hotels that are large, luxury resorts, or require management of multiple service lines such as spa, golf, and leisure activities.
• Properties that need extensive operational modules for clubs, wellness centers, or complex billing.
• Teams that prioritize enterprise-level customization, reporting, and modular solutions.
• Hotels with established tech infrastructure capable of integrating multi-faceted systems.

Not ideal if your hotel is small, needs quick setup, or prefers a simple, cloud-based system. ResortSuite may be overly complex and less adaptable for smaller independent properties, especially given limited recent reviews.

What Type of Hotel Should Use ThinkReservations?

• Small to medium-sized properties like inns, B&Bs, boutique hotels, and small resorts.
• Teams seeking an all-in-one, easy-to-learn platform that combines booking, PMS, channel management, and guest communication.
• Hotels aiming to increase revenue through upselling and dynamic pricing.
• Properties that value strong support and quick onboarding, especially without extensive IT resources.

Not ideal if your hotel operates at an enterprise level, with complex needs like multiple properties, spa management, or extensive custom integrations. Larger resorts or properties with specialized operational requirements might find ThinkReservations lacking in advanced modules.

The Bottom Line for Hotels

ResortSuite and ThinkReservations serve vastly different markets. ResortSuite is a full-featured enterprise solution optimized for large, luxury properties with complex operational needs. In contrast, ThinkReservations offers a user-friendly, all-in-one system ideal for small and midsize properties aiming for efficiency, revenue growth, and ease of use.

If your hotel is a boutique, inn, or small resort looking for simplicity, proven support, and active reviews, ThinkReservations is the clear winner. Its high ratings and recent user feedback make it the more reliable choice today, especially considering the lack of recent data on ResortSuite.

Larger luxury resorts with diverse service lines and complex operational requirements should consider ResortSuite, but weigh the limited recent feedback and higher potential costs. The current market favors ThinkReservations for most independent, smaller properties seeking a straightforward, effective management system.