Clock PMS vs. eviivo Suite™ PMS:
Which Is Right for You?

Is Clock PMS by Clock or eviivo Suite™ PMS by eviivo Better for Hotels?

Clock PMS and eviivo Suite™ both address the core challenges of property management by consolidating reservations, guest communications, billing, and channel management into cloud-based platforms. Clock PMS differentiates itself through an extensive feature set with unique tools such as integrated ID scanning, multi-currency and multi-lingual support, and rules-based room assignments, making it suited for properties dealing with complex operations across diverse markets. In contrast, eviivo Suite focuses on simplifying multi-property management and excels in guest communication and channel integration, proving effective for smaller to mid-sized properties, vacation rentals, and portfolios emphasizing ease of use and streamlined OTA connectivity.

Both systems help hotels reduce manual work, improve booking accuracy, and enhance guest interactions across digital touchpoints. They share around 50 core features, including reservation management, billing, and housekeeping modules, but diverge significantly in auxiliary capabilities and geographic reach.

Clock PMS by Clock vs eviivo Suite™ PMS by eviivo: Which Should Your Hotel Choose?

If you operate a boutique or city center hotel in Europe or North America with complex needs like multi-currency payments, guest identity verification, or require granular room assignment rules, Clock PMS’s 4.8/5 rating across 331 reviews and its extensive 109 verified integrations recommend it. Its user base includes 28% boutique hotels and 15% city center properties, with segment ratings consistently above 4.7/5. However, Clock’s recent review activity dropped sharply—only 3 reviews in the last six months versus an average of 13.5 previously—suggesting its all-time ratings may not fully reflect current user experience.

If you manage a vacation rental portfolio, B&B, or a small-to-midsize hotel group with a focus on multi-property centralized management and emphasize mobile access, eviivo Suite—with 4.6/5 over 230 reviews and 25 recent reviews averaging 4.1/5—fits well. It captures 27% vacation rentals and 28% B&Bs, with good ratings in these segments (4.7/5). eviivo’s 35 verified integrations include strong OTA connections like Airbnb and Booking.com, vital for properties relying on channel distribution. Its mobile app and AI-powered guest messaging improve responsiveness on the go.

The data is less conclusive for large resorts and branded hotels, where Clock’s presence and ratings are stronger. Conversely, eviivo’s strengths lie in portfolio scalability and guest communication automation.

Is Clock PMS by Clock or eviivo Suite™ PMS by eviivo Easier to Use?

Clock PMS leads ease of use with a 4.8/5 rating compared to eviivo’s 4.5/5, and onboarding is similarly edged by Clock at 4.7/5 versus 4.4/5. Reviewers of Clock praise its intuitive workflows and user-friendly interface that simplify staff training and reduce administrative burdens. For example, one user highlighted that Clock’s integrated platform eliminates the need to juggle multiple software systems, enhancing front desk efficiency.

eviivo users commend its straightforward navigation and fast learning curve, particularly appreciating the mobile app’s convenience. However, some reviewers note minor interface gaps and request more customization options, indicating a slightly steeper adaptation curve for complex workflows.

Edge: Clock.

Which Has Better Features: Clock PMS by Clock or eviivo Suite™ PMS by eviivo?

Clock PMS offers eight unique hotel-centric features absent in eviivo Suite: guest profiles, multi-currency and multi-lingual support, gift vouchers and prepaid experiences, integrated ID and passport scanning, a lobby kiosk for self-service check-in, rules-based room assignments, and ID scanning with registration pre-fill. These features streamline operations like front desk check-in and regulatory compliance, reduce manual data entry, and facilitate upselling opportunities. For instance, ID scanning and registration pre-fill reduce check-in time and errors, critical for properties with high guest turnover or multiple languages.

eviivo Suite’s unique feature is guest communication via SMS messaging, integrated directly into the PMS. This enables front desk and concierge teams to send real-time messages to guests, enhancing service responsiveness and personalization without third-party tools.

Clock’s feature count totals 58 (50 shared + 8 unique) against eviivo’s 51 (50 shared + 1 unique). Both support essential PMS functions but Clock’s richer feature set better supports hotels with complex or multi-market operations.

Edge: Clock.

Which Has Better Customer Support: Clock PMS by Clock or eviivo Suite™ PMS by eviivo?

Clock PMS holds a 4.8/5 customer support rating and 4.7/5 onboarding score, outperforming eviivo’s 4.4/5 and 4.4/5 respectively. Reviewers frequently highlight Clock’s responsive helpdesk and proactive troubleshooting, with comments praising the helpfulness and forward-thinking attitude of support staff. One reviewer noted that Clock’s customer service significantly eased the transition for new hotels, although some suggested more training resources could further smooth onboarding.

eviivo users also report strong support, describing onboarding as hands-on and knowledgeable, which facilitated smooth system adoption and configuration. However, a small number of critical reviews mention challenges in data migration and conversion processes.

Edge: Clock.

Which Has More Integrations: Clock PMS by Clock or eviivo Suite™ PMS by eviivo?

Clock PMS offers 109 verified integrations, over three times eviivo’s 35. Both share 18 partners, including key industry names like Profitroom, GuestRevu, Tripadvisor, and RoomPriceGenie. Clock’s exclusive integrations include keyless access systems (FLEXIPASS), revenue management tools (HQ revenue, RevControl), and guest engagement platforms (Lybra Tech), enabling hotels to build a sophisticated, interconnected tech stack.

eviivo’s unique integrations focus on guest messaging platforms (guesttalk), smart locks (Vikey), and channel management add-ons like PriceLabs. These integrations primarily support properties prioritizing guest communication and channel distribution.

Hotels with complex operational needs or large portfolios benefit from Clock’s broader integration ecosystem. Properties focused on multi-channel distribution and simpler workflows may find eviivo’s integration set sufficient.

Edge: Clock.

Which Do Hoteliers Rate Higher: Clock PMS by Clock or eviivo Suite™ PMS by eviivo?

Clock PMS and eviivo Suite have overall ratings of 4.8/5 and 4.6/5 respectively, but recent reviews reveal divergence. eviivo’s last six months rating is 4.1/5 over 25 reviews, indicating a slight dip from its overall average, while Clock’s 3 recent reviews are insufficient to assess current satisfaction. Clock’s long-term ratings remain higher, especially in boutique hotels (4.8/5 across 172 reviews), city center hotels (4.7/5 over 117 reviews), and resorts (4.7/5 over 63 reviews). eviivo is favored by vacation rentals (4.7/5 across 78 reviews), B&Bs (4.7/5 over 111 reviews), and extended stays (4.8/5 over 22 reviews), with consistent performance in these segments.

Given Clock’s sharp 78% drop in recent review volume, its historic ratings should be weighed cautiously, while eviivo’s active review stream provides a more current perspective.

Edge: Even.

How Much Do Clock PMS by Clock and eviivo Suite™ PMS by eviivo Cost?

Clock PMS has a base price of $600, while eviivo Suite starts at $700. Neither system offers freemium, flat monthly, nor per-room pricing, and both do not charge implementation fees or provide trials. Pricing transparency is similar, with neither vendor publishing detailed tiered or usage-based fees publicly.

Hotels should consider total cost of ownership, including potential integration and customization expenses, as well as support and training needs, which may vary between providers.

What Type of Hotel Should Use Clock PMS by Clock?

• Hotels that require multi-currency and multi-lingual support for international guest populations.
• Properties needing integrated ID and passport scanning for fast, compliant check-in.
• Boutique and city center hotels with complex room assignment and guest profile management.
• Hotels operating in multiple countries or regions, leveraging Clock’s presence in 51 countries.
• Properties prioritizing extensive integrations to build customized technology ecosystems.

Not ideal if:

• Your property values frequent recent customer feedback for product decisions, as Clock’s recent review volume has dropped sharply.
• You prefer a PMS with a dedicated mobile app for on-the-go operations; Clock lacks a full mobile app.
• You need an extensive SMS guest communication tool embedded in the PMS; Clock does not offer this feature.

What Type of Hotel Should Use eviivo Suite™ PMS by eviivo?

• Vacation rentals and B&Bs managing multiple properties or portfolios.
• Small to mid-sized hotels seeking a user-friendly, mobile-accessible PMS.
• Properties that rely heavily on OTA channel distribution and require seamless synchronization.
• Operators who want integrated SMS guest communication within the platform.
• Hotels prioritizing active vendor support and onboarding with ongoing recent user feedback.

Not ideal if:

• You need extensive unique features such as integrated ID scanning or advanced room assignment rules.
• Your hotel requires a large ecosystem of third-party integrations for revenue, guest engagement, or access control.
• Your operation demands a PMS with a high volume of recent user reviews to validate stability in high-pressure environments.

Clock PMS by Clock vs eviivo Suite™ PMS by eviivo: The Bottom Line for Hotels

Clock PMS and eviivo Suite both solve the fundamental problem of consolidating hotel operations into a cloud-based system that improves reservation handling, guest communication, and billing workflows. Clock’s core difference lies in its richer feature set and broader integration network, supporting complex hotel operations and multi-market environments. eviivo focuses on simplicity, multi-property management, and integrated guest messaging, making it effective for vacation rentals, B&Bs, and hotels that prioritize channel management and ease of use.

Choose Clock PMS if your property demands advanced operational flexibility with features like ID scanning, multi-currency support, and extensive API integrations, or if you manage boutique or city center hotels with complex workflows. Clock’s higher overall ratings and integration breadth support these use cases, but be mindful of its recent drop in review activity, which may obscure current user experience.

Choose eviivo Suite if your hotel portfolio includes multiple small properties or vacation rentals requiring centralized management, or if you value a mobile app and integrated SMS communication. eviivo’s consistent recent reviews and focus on OTA connectivity support hotels aiming for streamlined, growth-oriented operations with strong vendor support.

Both products hold strong reputations, but operational needs and recent user feedback will determine the best fit.