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eviivo Suite™ PMS vs. HotelTime PMS:
Which Is Right for You?
TLDR
We analyzed 757 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
eviivo shines when it comes to responsive customer support — especially for Vacation Rentals & Villas properties (0.0/5) , with exclusive features like Guest Communication (SMS Messaging) and Guest Messaging.
HOTELTIME shines in customer support — especially for brand properties (4.9/5) , with exclusive features like Guest CRM and Guest profiles.
How Does eviivo Suite™ PMS Compare to HotelTime PMS?
Side-by-side ratings based on 757 verified hotelier reviews on HTR.
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| Starting Price | From $700/mo | From $600/mo |
| Verified Reviews | 208 | 549 |
What Are the Pros and Cons of eviivo Suite™ PMS vs HotelTime PMS?
After analyzing 757 verified reviews, eviivo users most value its responsive customer support, onboarding expertise, technical efficiency, while HOTELTIME users highlight user interface and learning curve, technical support, reporting and analytics. Click any theme to see what reviewers say.
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Responsive Customer Support
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User Interface and Learning Curve
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Onboarding Expertise
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Technical Support
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Technical Efficiency
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Reporting and Analytics
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Booking and Reservation Efficiency
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System Stability and Updates
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Improvement Suggestions
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Customization Options
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Customization and Feature Development
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Automation Features
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Mobile Optimization
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eviivo vs HOTELTIME: Rankings by Hotel Segment
How each product ranks among Property Management Systems vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
| Segment |
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| Small (10-24 rooms) ▾ | #15 54 reviews | #5 219 reviews |
| Mid-Size (25-74 rooms) ▾ | #23 23 reviews | #3 238 reviews |
| Large (75-199 rooms) ▾ | #20 8 reviews | #2 46 reviews |
| X-Large (200+ rooms) ▾ | #18 2 reviews | #8 7 reviews |
By Property Type
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| Boutique ▾ | #19 41 reviews | #5 239 reviews |
| Luxury ▾ | #16 38 reviews | #3 241 reviews |
| Branded / Chain ▾ | #19 21 reviews | #4 143 reviews |
| Extended Stay ▾ | #10 18 reviews | #4 49 reviews |
By Region
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| North America ▾ | #15 39 reviews | #52 4 reviews |
| Europe ▾ | #6 142 reviews | #2 384 reviews |
| Asia Pacific ▾ | #33 2 reviews | #5 111 reviews |
| Middle East ▾ | #29 1 reviews | #1 21 reviews |
Which Features Does eviivo Suite™ PMS Have That HotelTime PMS Doesn't (and Vice Versa)?
According to HTR's product database, eviivo Suite™ PMS and HotelTime PMS share 44 features. Here are the key differences — features one has that the other lacks.
| Feature |
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| Automated Assignments | ||
| Centralized Messaging | ||
| Guest App | ||
| Guest CRM | ||
| Guest Communication (SMS Messaging) | ||
| Guest Messaging | ||
| Guest profiles | ||
| ID Scanning & Registration Pre-fill | ||
| Integrated ID & Passport Scanner | ||
| Lobby Kiosk | ||
| Shift Planning | ||
| Spa & Wellness Module |
Showing top differences. 2 more features differ between these products.
Real-World Results: eviivo vs HOTELTIME by Business Goal
We analyzed 16 verified case studies to compare what hotels actually achieve with each platform across four key business objectives.
"Because of the automation from the eviivo Suite, it saves me a huge amount of time. This time I can use on growing the business; working on the business instead of in the business...."
No published case study for this goal yet.
"Auf eviivo könnte ich heut gar nicht mehr drauf verzichten. Das Hotel ohne dieses Programm zu führen, scheint mir fast unmöglich, weil die Zeit, die ich jetzt erspart habe, die ich..."
"We needed to change an on-site system we were using as we wanted to move our operation forward. We achieved that with HotelTime systems. They are reliable, and stable and offer fea..."
"Aujourd’hui on a la possibilité de gérer l’ensemble de notre parc, que ce soit la tarification, le calendrier, la communication en un seul clic pour gérer plus de 50 appartements,..."
"In 2018 we were choosing a system for our first completely self-service ART and design hotel. We decided on HotelTime and after 4 years I have to say that the choice was the right..."
eviivo vs HOTELTIME: The Bottom Line
What hoteliers love
Eviivo's customer support is frequently lauded for its responsiveness and efficiency. Support staff, such as Mr. Guetif, Joseph, and Xavier, provide e... Eviivo's customer support is frequently lauded for its responsiveness and efficiency. Support staff, such as Mr. Guetif, Joseph, and Xavier, provide exemplary assistance, which is crucial during the onboarding phase and when issues arise, enhancing overall user experience.
The platform offers expertise during the onboarding process, helping hotels integrate the system seamlessly. This guidance ensures consistent integrat... The platform offers expertise during the onboarding process, helping hotels integrate the system seamlessly. This guidance ensures consistent integration of information and optimal use of the PMS features, enhancing property management efficiency.
Eviivo is recognized for its technical efficiency, enabling users to complete tasks faster and with fewer errors. This reduces downtime and improves o... Eviivo is recognized for its technical efficiency, enabling users to complete tasks faster and with fewer errors. This reduces downtime and improves operational workflow, ensuring a smooth experience for hotel management.
Where hoteliers push back
Some users suggest improvements, particularly in expanding features such as mobile app development and more concrete daily usage tips to further optim... Some users suggest improvements, particularly in expanding features such as mobile app development and more concrete daily usage tips to further optimize business operations and leverage the platform’s capabilities.
While users are generally satisfied, there are requests for more customization options, including web and mobile app enhancements, which would further... While users are generally satisfied, there are requests for more customization options, including web and mobile app enhancements, which would further suit specific operational needs and provide additional value.
Ranks higher for
Unique capabilities
What hoteliers love
While the system’s intuitive interface and ease of learning are generally appreciated, a few users mention initial challenges due to the complexity of... While the system’s intuitive interface and ease of learning are generally appreciated, a few users mention initial challenges due to the complexity of features offered. Overall, once users become familiar with the system, it significantly enhances efficiency and simplifies hotel operations.
While the support team's responsive and helpful nature is appreciated, some reviews suggest that extended hours for technical support would further en... While the support team's responsive and helpful nature is appreciated, some reviews suggest that extended hours for technical support would further enhance user experience, ensuring assistance at all times, especially for international users.
HotelTime's robust reporting features are praised for providing comprehensive data insights into occupancy, revenue, and customer satisfaction. Users... HotelTime's robust reporting features are praised for providing comprehensive data insights into occupancy, revenue, and customer satisfaction. Users appreciate the variety of reports available for management, yet some desire more customization and advanced visualizations within the tool itself to better suit individual hotel needs.
Where hoteliers push back
Some users voice a need for more customizable features, particularly in terms of reporting and interface personalization, which would allow hotels to... Some users voice a need for more customizable features, particularly in terms of reporting and interface personalization, which would allow hotels to better tailor the PMS to their specific operational strategies and guest services.
The automation capabilities in HotelTime, such as invoice processing and reservation management, are frequently mentioned for saving significant time... The automation capabilities in HotelTime, such as invoice processing and reservation management, are frequently mentioned for saving significant time for staff. Users highlight these features as reducing manual workload and minimizing the risk of human error, although they also express a desire for enhanced automation in guest communication and reporting.
Ranks higher for
Unique capabilities
Where the ratings diverge most
Frequently Asked Questions About eviivo Suite™ PMS vs HotelTime PMS
Can eviivo Suite™ PMS replace HotelTime PMS?
It depends on your requirements. eviivo Suite™ PMS and HotelTime PMS share many core Property Management Systems features, but each has unique capabilities. eviivo Suite™ PMS offers 32 verified integration partners, while HotelTime PMS offers 58. Review the feature comparison above to see where they differ before switching.
Which is better for small or independent hotels?
Small hotels should prioritize ease of use and fast onboarding. HotelTime PMS leads in ease of use at 4.7/5 vs 4.5/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
Do eviivo Suite™ PMS or HotelTime PMS offer a free plan?
eviivo Suite™ PMS: No. HotelTime PMS: No. Neither product currently offers a free tier. Most Property Management Systems vendors offer demos or trials — request one from each to evaluate before committing.
How Does HTR Evaluate and Rank eviivo Suite™ PMS and HotelTime PMS?
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. eviivo has an HT Score of 87 and HOTELTIME has 91. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
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| Customer Ratings & Reviews |
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How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
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How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
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How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
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How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
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