eviivo Suite™ PMS vs. OpenHotel PMS:
Which Is Right for You?

The Decision

Choosing between eviivo Suite™ PMS and OpenHotel PMS hinges on your hotel’s size, operational needs, and regional focus. Both systems aim to streamline property management, but eviivo offers a broader feature set and more extensive reviews, especially recent ones, making it a more established choice. Are you seeking a system with rich integrations and a global presence, or a more straightforward, user-friendly platform tailored for smaller properties?

While eviivo boasts more reviews and higher recent engagement, OpenHotel’s interface and customer support are praised by users. The core question is: which product aligns best with your hotel’s specific operational complexity and growth plans?

Is eviivo Suite™ or OpenHotel PMS Better for Hotels?

Both eviivo and OpenHotel address the core needs of property management—reservations, channels, and guest communication—but they diverge significantly in scope, usability, and market presence. eviivo’s platform is rooted in a legacy of serving diverse accommodation types worldwide, with a suite of over 28 unique features, including mobile apps, guest messaging, and integrations such as online check-in and GDPR compliance. Conversely, OpenHotel emphasizes ease of use, offering a streamlined, intuitive interface with a focus on direct OTA integration and yield management.

Recent reviews favor eviivo’s extensive feature set and global footprint, with 191 reviews and a high NPS score of 8.87/10, signaling a large, active user base. OpenHotel, with just 57 reviews and no recent feedback, appears less tested in current market conditions but is appreciated for its simplicity and dedicated support. Do you prioritize a system that has proven itself across diverse markets, or one that feels straightforward and efficient for smaller, regional hotels?

OpenHotel vs eviivo: Which Should Your Hotel Choose?

If your hotel operates at a larger scale or across multiple regions, eviivo’s extensive integrations, feature diversity, and global reach make it the more suitable choice. Its capabilities extend from guest CRM and automated marketing to real-time reporting and advanced space optimization, which can scale with your growth.

If your hotel is small, boutique, or primarily focused on local operations with a preference for simplicity, OpenHotel’s user-friendly interface and highly rated customer support offer a compelling alternative. Its core strengths in OTA connection and group booking tools suit properties that want efficiency without the complexity of a larger system.

For hotels prioritizing broad integrations and scalability, eviivo’s more comprehensive feature set and international presence provide a clear advantage. Conversely, if ease of use, dedicated support, and straightforward management are more critical, OpenHotel could be the better fit.

Is eviivo Suite™ or OpenHotel PMS Easier to Use?

eviivo’s user experience is rated at 4.43/5, with an onboarding rating of 4.38/5, signaling a solid, if somewhat complex, interface that benefits from extensive support. Its mobile app and setup are praised, with some users noting that the system can be initially overwhelming but manageable with support. Customer testimonials highlight that support staff are supportive and patient, easing the learning curve.

OpenHotel’s ease of use scores slightly higher at 4.71/5, with onboarding rated at 4.61/5. Users describe its interface as intuitive and straightforward, especially for small teams or hotels with minimal IT resources. Support is also highly rated, with users praising the personal, responsive service.

Edge: OpenHotel.

Which Has Better Features: eviivo or OpenHotel?

eviivo’s platform boasts 28 exclusive features, including a mobile app, guest CRM, online check-in/out, automated reminders, and PCI/GDPR compliance, offering a broad toolkit for diverse operations. OpenHotel’s feature set is considerably smaller, with no unique features listed beyond its core PMS, yield management, and channel manager modules.

eviivo’s extensive feature count and specialization in automation and guest engagement give it a decisive edge. If you need a system that handles everything from guest messaging to detailed financial controls, eviivo provides more options to choose from.

Edge: eviivo.

Which Has Better Customer Support: eviivo or OpenHotel?

eviivo’s support ratings are slightly lower than OpenHotel’s, at 4.42/5 versus 4.82/5, but recent reviews for OpenHotel emphasize their responsiveness and personal service. Users frequently comment on how helpful and accessible support staff are, especially during onboarding and technical issues.

eviivo is known for its dedicated onboarding expertise and active support from staff like Peter Coleman and Valerie Herrin, with reviews highlighting support as a key strength. Given the volume of recent reviews and overall support ratings, OpenHotel’s support currently holds a slight edge.

Edge: OpenHotel.

Which Has More Integrations: eviivo or OpenHotel?

eviivo integrates with 32 verified partners, including major OTAs like Expedia, Booking.com, Airbnb, and niche providers such as Duve, PriceLabs, and TripAdvisor. OpenHotel lists 12 verified partners, sharing some like Canary Technologies and OpenKey but lacking many of eviivo’s broader integrations.

For properties requiring extensive third-party integrations, eviivo’s larger partner network makes it the more flexible choice, especially if you rely on diverse booking channels or automation tools.

Edge: eviivo.

Which Do Hoteliers Rate Higher: eviivo or OpenHotel?

eviivo’s overall rating is a low 0.93/5 based on 191 reviews, but this score appears to be an error or misrepresentation, as the reviews and ratings suggest a much more positive reputation. Its review count and recent feedback, including a 95% likelihood to recommend, indicate a trusted, well-used system.

OpenHotel’s ratings are much higher at 4.81/5, with 57 reviews, all recent, and a 95% recommendation rate. Smaller, boutique-hotels and properties valuing user experience and support tend to rate OpenHotel more favorably.

Given the more recent review volume and higher user satisfaction, OpenHotel’s ratings are more reflective of current performance.

Edge: OpenHotel.

How Much Do eviivo and OpenHotel Cost?

eviivo’s pricing starts at a flat $700 per month, with no free tier or trial, making it a significant investment suitable for larger or growing properties. OpenHotel’s pricing details are not publicly listed, but it emphasizes transparency with no hidden fees, and its price point is generally positioned as competitive for small to medium-sized hotels.

If your hotel needs a scalable, feature-rich platform, eviivo’s price reflects its extensive capabilities. For properties seeking affordability and simplicity, OpenHotel’s transparent, potentially lower-cost model may be advantageous.

What Type of Hotel Should Use eviivo?

• Hotels with multiple properties or large portfolios aiming to automate and scale operations.
• Hotels that need extensive integrations with OTAs, guest messaging, and reporting tools.
• Businesses seeking a system that adapts to various accommodation types, including unique properties like castles, boats, or yurts.
• Teams that prioritize automation, data security, and real-time management.

Not ideal if:

• Your property is small, with minimal operational complexity.
• You prefer a minimal or straightforward system that requires less setup.
• Your focus is regional, with limited need for extensive integrations.

What Type of Hotel Should Use OpenHotel?

• Small to medium-sized hotels, boutique properties, or inns seeking ease of use.
• Hotels needing strong OTA integration without extensive customization.
• Teams that value dedicated support and quick onboarding.
• Properties focusing on direct bookings and revenue optimization through yield management.

Not ideal if:

• You operate a large, multi-region portfolio requiring advanced automation.
• Your hotel relies heavily on complex group bookings or niche integrations.
• You need highly customizable reporting and analytics.

The Bottom Line for Hotels

eviivo offers a comprehensive, feature-rich platform with a proven track record across diverse markets. Its extensive integrations and advanced automation tools make it ideal for larger, growing, or multi-property hotels aiming to automate and scale.

OpenHotel, with its high user satisfaction, simplicity, and strong support, suits small to mid-sized hotels that prioritize ease of use and personalized service. Its intuitive interface and positive recent reviews make it a solid choice for properties focusing on straightforward management and guest experience.

If your hotel needs a broad, scalable solution with extensive automation and integrations, choose eviivo. For smaller properties valuing simplicity, support, and quick onboarding, OpenHotel is the recommended option.