eviivo Suite™ PMS vs. ThinkReservations PMS:
Which Is Right for You?

The Decision

Choosing between eviivo Suite™ PMS and ThinkReservations PMS hinges on your hotel’s size, segment, and operational priorities. Both systems aim to streamline reservation management and boost guest experience, but their strengths differ significantly. eviivo’s extensive global presence and feature set make it suitable for diverse property types, while ThinkReservations’ higher user ratings and recent reviews favor smaller, North American hotels prioritizing ease and support. Which aligns better with your goals?

Is eviivo Suite™ or ThinkReservations PMS Better for Hotels?

eviivo Suite™ and ThinkReservations are designed to manage bookings, communicate with guests, and connect to distribution channels. eviivo’s platform offers more features, such as revenue management, guest CRM, and integrated CRS, ideal for multi-property portfolios or diverse lodging types. ThinkReservations simplifies operations with an intuitive interface and excellent support, especially favored by small to medium hotels in North America. Do you need a broad feature set or a user-friendly experience?

eviivo’s global reach extends across 24 countries, serving mainly vacation rentals, B&Bs, and independent hotels with complex multi-property needs. Conversely, ThinkReservations is focused on North America, primarily serving B&Bs, boutique hotels, and small properties, with a more streamlined, easy-to-navigate system. Which regional or operational scope better supports your hotel?

eviivo’s recent review count (20 in last 6 months) is more current and robust than ThinkReservations’ 4 recent reviews, indicating a larger, more active user base and ongoing updates. This suggests eviivo’s platform is continually evolving, whereas ThinkReservations’ recent reviews emphasize satisfaction with customer support and ease of use. Which data set provides better confidence in ongoing performance?

ThinkReservations vs eviivo Suite™: Which Should Your Hotel Choose?

If your hotel operates in North America, with a small to medium size, and values ease of onboarding, ThinkReservations is the better pick. Its average rating of 4.88/5 and recent positive reviews highlight strong customer support and user satisfaction. It’s especially suitable if your team prioritizes simplified operations, integrated payment, and OTA connectivity without requiring extensive customization.

On the other hand, if your hotel manages multiple properties, diverse lodging types (including vacation rentals or unique accommodations), or needs a broad feature set, eviivo Suite™ is preferable. Its 12 unique features and integrations with over 32 partners support complex operations and international markets. For larger portfolios or those seeking advanced tools like revenue management and guest CRM, eviivo’s platform better matches your needs.

In summary, choose ThinkReservations for straightforward, North American-focused properties with high support expectations. Opt for eviivo if you operate multi-property portfolios or need a wider array of features and global reach.

Is eviivo Suite™ or ThinkReservations PMS Easier to Use?

ThinkReservations earns a higher ease of use score (4.82/5) and recent reviews praising its intuitive interface and straightforward onboarding. Users find it simple to manage reservations, check-ins, and OTA connections, often describing it as “like adding another employee.” Its dedicated support and training videos reinforce the smooth adoption process.

eviivo’s ease of use is rated 4.43/5, but some reviews mention the interface could be more user-friendly and that mobile app development has room for improvement. Users appreciate its onboarding expertise and quick management from mobile apps but note a steeper learning curve, especially for multi-property setups.

Edge: ThinkReservations.

Which Has Better Features: eviivo Suite™ or ThinkReservations PMS?

eviivo offers 39 shared features plus 12 exclusive ones, including revenue management, guest CRM, integrated CRS, guest app, online checkout, and automated messaging. These tools support complex, multi-property management, automation, and guest engagement at a high level.

ThinkReservations, while offering fewer features, provides robust core functionalities such as integrated payments, OTA connectivity, automated messaging, and upselling tools. It has a highly-valued booking engine with upsell prompts and comprehensive reporting but lacks the extensive, specialized features of eviivo.

Edge: eviivo Suite™.

Which Has Better Customer Support: eviivo Suite™ or ThinkReservations PMS?

ThinkReservations consistently garners near-perfect support ratings (4.82/5) and recent reviews praising its responsiveness, knowledgeable staff, and seamless onboarding. Many users describe their experience as “like adding another employee,” emphasizing support’s role in their success.

eviivo also scores well (4.42/5), with reviews highlighting responsive customer service and onboarding but noting occasional frustrations with feature customization and mobile app updates. Some users report challenges during system conversions, but overall support remains a strength.

Edge: ThinkReservations.

Which Has More Integrations: eviivo Suite™ or ThinkReservations PMS?

eviivo boasts 32 verified partners, including major OTAs like Expedia, Booking.com, Airbnb, and specialized integrations such as Experience Hotel, Hotelchamp, and PriceLabs. This extensive network supports multi-channel distribution and automation.

ThinkReservations offers 16 verified partners, including TripAdvisor, Stripe, and OpenKey, with shared integrations like Tripadvisor, Stripe, and OpenKey. While fewer, these connections are highly reliable and sufficient for most small to medium properties.

Edge: eviivo Suite™.

Which Do Hoteliers Rate Higher: eviivo Suite™ or ThinkReservations PMS?

ThinkReservations has a higher overall rating of 4.88/5, based on 356 reviews, with recent feedback emphasizing ease of use, support, and operational improvements. Hotels in the U.S. and Canada, especially small properties and B&Bs, rate it highly for simplifying daily tasks and increasing revenue.

eviivo’s lower rating of 0.93/5 is heavily influenced by a small number of recent negative reviews, some citing poor support during conversions. Its reviews tend to focus on complex features and international flexibility, but recent feedback is limited.

Edge: ThinkReservations.

How Much Do eviivo Suite™ and ThinkReservations PMS Cost?

eviivo’s pricing model starts at $700 monthly, with no free tier or trial, reflecting its extensive feature set and global presence. ThinkReservations charges $500 per month, also without a trial, offering a slightly lower entry price and emphasizing affordability for smaller properties.

Your choice may depend on budget and required features—eviivo is more expensive but offers more capabilities, while ThinkReservations provides excellent value for smaller hotels.

What Type of Hotel Should Use eviivo Suite™?

• Hotels managing multiple properties or a diverse portfolio, including vacation rentals, inns, resorts, and unique accommodations like yurts or castles.
• Teams that need advanced features like revenue management, guest CRM, and integrated CRS.
• Properties operating across multiple countries, especially in Europe or Central America.
• Hotels seeking automation, extensive integrations, and global online distribution.

Not ideal if your hotel is a small, single-property operation in North America with no immediate plans for expansion or complex management needs.

What Type of Hotel Should Use ThinkReservations?

• Small properties, B&Bs, boutique hotels, and inns primarily based in North America.
• Teams seeking an easy-to-use, support-rich PMS that requires minimal technical expertise.
• Hotels focused on streamlining operations, increasing direct bookings, and improving guest engagement.
• Properties with fewer complex needs, prioritizing quick onboarding and excellent customer service.

Not ideal if your hotel operates multiple properties, needs extensive automation, or targets international markets.

The Bottom Line for Hotels

eviivo Suite™ and ThinkReservations cater to different hotel segments. eviivo excels in managing complex, multi-property portfolios across regions, with more features and integrations. ThinkReservations offers a straightforward, highly-rated platform for small to medium hotels in North America, emphasizing ease of use and support.

If your hotel requires advanced tools and international reach, eviivo’s extensive feature set justifies the higher cost. For small properties prioritizing simplicity, support, and quick deployment, ThinkReservations is the clear choice.

For properties looking to expand, automate, and handle diverse lodging formats, eviivo is the better fit. If you focus on a single or few properties with a North American presence, and value responsive support, ThinkReservations delivers proven satisfaction.

In conclusion: Your decision should align with your operational complexity, regional focus, and growth plans. Both platforms have merits, but the broader feature set and recent activity favor eviivo for larger, diverse portfolios, while ThinkReservations stands out for smaller, support-focused hotels.