Cloudbeds HMS vs. Exely HMS:
Which Is Right for You?

Users most often praise Cloudbeds for making reservation handling fast and visual, especially through the calendar/grid view. They like drag-and-drop... Users most often praise Cloudbeds for making reservation handling fast and visual, especially through the calendar/grid view. They like drag-and-drop changes, room moves, split bookings, and seeing occupancy in one place, which saves time at the front desk and helps staff react quickly to guest changes. Read more Read less

Cloudbeds is consistently described as intuitive, clean, and easy for staff to learn, which lowers training effort and helps teams move faster in dail... Cloudbeds is consistently described as intuitive, clean, and easy for staff to learn, which lowers training effort and helps teams move faster in daily operations. Buyers should note that this simplicity is a major reason smaller hotels and hostels adopt it successfully. Read more Read less

Reporting is one of the most frequently discussed strengths, with users saying Cloudbeds provides broad operational and financial visibility. At the s... Reporting is one of the most frequently discussed strengths, with users saying Cloudbeds provides broad operational and financial visibility. At the same time, many want faster downloads, more customizable dashboards, better filtering, and more relevant reports for daily hotel work or management analysis. Read more Read less

Many reviews discuss the support experience and onboarding process. Users often praise quick, helpful chat or training resources, but others report sl... Many reviews discuss the support experience and onboarding process. Users often praise quick, helpful chat or training resources, but others report slow responses, chatbot friction, or long implementations that delay adoption and increase setup pain. Read more Read less

A recurring complaint is that the mobile app is too limited for real operations. Users repeatedly say they can mostly view information but cannot crea... A recurring complaint is that the mobile app is too limited for real operations. Users repeatedly say they can mostly view information but cannot create or edit bookings, manage inventory, or receive useful notifications, which reduces its value when staff are away from the desk. Read more Read less

A major reason hotels like Exely is that it is intuitive and easy to learn, helping staff handle daily operations with less training and fewer mistake... A major reason hotels like Exely is that it is intuitive and easy to learn, helping staff handle daily operations with less training and fewer mistakes. Reviewers often mention that it reduces manual work, saves time, and makes front-office and reservation workflows more efficient. Read more Read less

Support is one of Exely’s strongest differentiators, with users repeatedly describing the team as responsive, professional, and quick to resolve issue... Support is one of Exely’s strongest differentiators, with users repeatedly describing the team as responsive, professional, and quick to resolve issues. Several reviews also mention account managers and other teams being attentive, which helps hotels adopt the system and keep operations running smoothly. Read more Read less

Many reviews highlight how Exely simplifies managing reservations, room availability, and pricing in one place. Users say it makes daily operations mo... Many reviews highlight how Exely simplifies managing reservations, room availability, and pricing in one place. Users say it makes daily operations more organized, speeds up updates, and helps them react faster to demand changes. Read more Read less

Users often want Exely to be more configurable for different property types, especially in PMS workflows, invoices, confirmations, and interface behav... Users often want Exely to be more configurable for different property types, especially in PMS workflows, invoices, confirmations, and interface behavior. While some praise its flexibility, many ask for more tailored layouts, property-specific options, and smoother editing tools. Read more Read less

Reporting is a common pain point: users want deeper, faster, and more flexible reports covering bookings, revenue, occupancy, channel performance, and... Reporting is a common pain point: users want deeper, faster, and more flexible reports covering bookings, revenue, occupancy, channel performance, and guest trends. A few reviewers say current reports are sufficient for basic use, but most want better dashboards, mobile access, and more analytical detail for decision-making. Read more Read less