Exely HMS vs. RMS:
Which Is Right for You?

Is Exely HMS by Exely or RMS by RMS Better for Hotels?

Exely HMS and RMS both target hotel management but diverge sharply in their approach and fit. Exely focuses on boosting direct bookings and simplifying operations through an integrated Booking Engine and streamlined PMS designed for hotels prioritizing online presence and revenue growth. RMS offers a broader hospitality platform emphasizing operational integration across multiple departments, including housekeeping, maintenance, and payments, targeting hotels needing complex operational coordination.

Both products solve critical hotel challenges: managing reservations, room availability, and pricing efficiently while reducing manual work. Exely’s strengths lie in direct booking growth and ease of use for front-office teams. RMS excels in operational depth with features supporting large multi-department properties. The decision hinges on property size, operational complexity, and strategic priorities.

Exely HMS by Exely vs RMS by RMS: Which Should Your Hotel Choose?

If you run a boutique hotel, hostel, or limited-service property seeking to increase direct bookings and reduce OTA dependence, Exely is the stronger choice based on 109 reviews averaging 4.9/5 with recent activity showing 55 reviews in the last six months at 4.8/5. This large, recent sample confirms current user satisfaction and the product’s fit for properties emphasizing online revenue channels.

Conversely, if your property requires extensive departmental integration—such as housekeeping, maintenance, and payment automation—or you operate multiple properties with complex workflows, RMS suits you better. RMS has 247 reviews overall but only 5 in the last six months, so its all-time 4.3/5 rating reflects prior performance but may not capture recent experience. RMS’s unique 38 features include channel management, integrated CRS, and guest CRM, which benefit larger or multi-property operations despite less recent feedback.

For small to medium properties prioritizing simplicity and direct bookings, Exely’s current user sentiment and focused feature set are decisive. For larger, operationally complex hotels or groups, RMS’s broader functionality is more aligned, but the significant drop in recent reviews advises caution regarding current support and product evolution.

Is Exely HMS by Exely or RMS by RMS Easier to Use?

Exely scores 4.9/5 in Ease of Use and Onboarding compared to RMS’s 4.3/5 Ease of Use and 4.1/5 Onboarding, across 109 and 247 reviews respectively. Exely reviewers frequently highlight its intuitive interface, quick staff adoption, and reduced training time. One user noted, "The user interface is easy to use, allowing staff to quickly get the hang of it and efficiently manage reservations," illustrating how front desk operations speed up.

RMS users acknowledge a user-friendly interface but mention more complexity, with some workflows like refunding guests and entering rates described as tedious or unclear for frontline staff. A reviewer noted, "Some things could be easier, such as refunding guests… and entering rates is also tedious," indicating steeper learning curves.

The freshness of Exely’s high ratings—55 recent reviews averaging 4.8/5—versus RMS’s low recent review count means Exely’s ease of use judgment reflects current product experience more reliably.

Edge: Exely.

Which Has Better Features: Exely HMS by Exely or RMS by RMS?

Exely offers 2 unique features: Website Development and a Rate Shopping Module, both designed to strengthen direct bookings and pricing strategy. The Website Development tool allows hotels to build and customize booking sites that convert visitors directly, reducing OTA dependence. The Rate Shopping Module supports competitive pricing strategies by monitoring market rates, which is critical for revenue managers targeting optimized pricing.

RMS provides 38 exclusive features, including Channel Manager, EPoS, Revenue Management Module, Integrated CRS, Payment Processing, Booking Engine, Guest CRM, Housekeeping Module, Automated Night Audit, Digital Registration, and more. These features enable comprehensive operational control across departments, automate routine tasks such as night audits, and support guest engagement through apps and kiosks.

While RMS’s broader feature set caters to complex multi-department operations, Exely’s unique features focus on driving direct revenue growth and simplifying website management. Hotels requiring advanced operational modules like housekeeping and payment processing will find RMS more suitable; those emphasizing online presence and price competitiveness benefit from Exely’s targeted tools.

Edge: RMS.

Which Has Better Customer Support: Exely HMS by Exely or RMS by RMS?

Exely leads with a 4.9/5 Customer Support rating and 4.9/5 Onboarding versus RMS’s 4.5/5 Support and 4.1/5 Onboarding. Exely reviewers consistently praise the responsiveness and professionalism of the support team. One remarked, “Support is always ready to help within 12-24 hours,” highlighting quick issue resolution.

RMS support receives good reviews but with some criticism regarding responsiveness and communication. A negative review cited slow account manager response times, and a positive one noted proactive problem-solving. However, the steep drop in RMS’s recent reviews (5 in last six months vs. 12.5 prior average) may signal declining engagement or changes in support quality.

Given the volume and recency of Exely’s reviews praising support responsiveness and attentiveness, Exely currently holds an advantage in customer support.

Edge: Exely.

Which Has More Integrations: Exely HMS by Exely or RMS by RMS?

Exely integrates with 10 verified partners, including Booking.com, Oracle Hospitality, and Clock, supporting core OTA connections and channel management. RMS boasts 118 verified integrations, covering a wide range of providers like Criton, Sage, STR, HiJiffy, and Event Temple. Both share five common integrations, including Oracle Hospitality and IDeaS.

RMS’s extensive integration ecosystem benefits hotels requiring diverse third-party connections for accounting, revenue management, guest engagement, and analytics at scale. Exely’s integration list is more limited but includes essential OTAs and direct booking tools, suitable for smaller properties focusing on simplified connectivity.

Hotels with complex tech stacks or multi-property needs will benefit more from RMS’s breadth, while Exely fits hotels prioritizing core OTA synchronization and direct booking without extensive integration demands.

Edge: RMS.

Which Do Hoteliers Rate Higher: Exely HMS by Exely or RMS by RMS?

Exely has an overall rating of 4.9/5 from 109 reviews, with 55 recent reviews maintaining a 4.8/5 average. RMS has 247 total reviews at 4.3/5, but only 5 in the last six months, making recent rating stability unclear. This volume and recency difference weight the rating edge decisively to Exely.

Segment ratings reinforce this: Exely scores 4.9-5/5 across boutique hotels (40 reviews), city center hotels (31), luxury hotels (22), and resorts (15). RMS ratings range 4.1-4.6/5 across motels (64 reviews, 4.4/5), resorts (88, 4.2/5), and boutique hotels (80, 4.2/5), consistently lower than Exely’s segment averages.

Exely’s high recent review volume and segment ratings indicate strong current satisfaction among diverse hotel types, especially boutique and urban hotels. RMS’s large but older review base with a sharp recent drop suggests caution in assuming current user sentiment.

Edge: Exely.

How Much Do Exely HMS by Exely and RMS by RMS Cost?

Exely charges a base price of $400 with no implementation fee, no freemium, and no per-room or flat monthly fees listed. RMS’s base price is $700, also without implementation fees or published per-room pricing. Neither offers a free trial.

Exely’s lower base cost can be advantageous for small to medium properties with tighter budgets. RMS’s higher entry price aligns with its broader, more complex feature set. The lack of detailed pricing on per-room or monthly basis for both limits precise cost comparisons.

Hotels weighing cost should consider Exely’s $300 lower base fee as a potential saving, especially if advanced RMS features are unnecessary.

What Type of Hotel Should Use Exely HMS by Exely?

• Hotels that prioritize increasing direct bookings through a built-in Booking Engine and Website Development tools.
• Properties seeking an intuitive PMS that front desk staff can adopt quickly with minimal training.
• Boutique, city center, and limited-service hotels with 4.8-5.0 average segment ratings.
• Teams emphasizing simplified reservation, rate, and availability management with automated OTA syncing.
• Hotels wanting responsive customer support with prompt issue resolution.

Not ideal if:

• Your property requires advanced operational modules such as in-depth housekeeping, maintenance, or multi-property management.
• You need extensive third-party integrations beyond core OTAs and channel managers.
• Deep customization of invoices, reporting, or billing workflows is a priority.

What Type of Hotel Should Use RMS by RMS?

• Hotels needing comprehensive operational integration across reservations, housekeeping, maintenance, payments, and guest services.
• Multi-property groups requiring tools for standardized training, scalability, and complex workflows.
• Properties seeking advanced features like integrated CRS, revenue management, and guest CRM.
• Hotels requiring extensive third-party integrations to connect accounting, analytics, and marketing platforms.
• Teams focused on automating night audits, billing, and guest communications.

Not ideal if:

• You want the most current support experience, given the recent sharp drop in review activity.
• You prioritize ease of use for frontline staff over feature depth.
• You operate small properties with limited need for advanced operational modules.

Exely HMS by Exely vs RMS by RMS: The Bottom Line for Hotels

Exely HMS and RMS differ fundamentally in operational focus and user experience. Exely excels in direct booking growth, ease of use, and customer support, making it ideal for hotels emphasizing online revenue channels and simpler management. RMS offers a deeper operational platform with a broad feature set serving complex, multi-department properties.

Choose Exely if you seek a modern, intuitive PMS with integrated booking engine and website tools, supported by 109 recent reviews averaging 4.9/5, demonstrating strong current satisfaction and value at a $400 base price. Exely’s automation of OTA syncing and responsive support enable smaller or medium hotels to reduce manual work and increase revenue.

Opt for RMS if your property demands extensive features like channel management, housekeeping modules, payment processing, and guest CRM, supported by 247 total reviews but only 5 recent ones, indicating a potential risk in current product support. RMS’s broader integrations and advanced automation suit larger or multi-property hotels despite a higher $700 base price and steeper learning curve.

Note that RMS’s 60% drop in review activity over the last six months (5 vs. 12.5 prior average) may signal emerging challenges, so prospective buyers should confirm current support responsiveness. Exely’s steady and growing review volume reflects a vibrant, evolving product and support team. Your choice depends on prioritizing operational complexity versus ease of use, recent customer satisfaction, and direct revenue growth.