Effortless AI-powered Online Reputation Management: Respond to reviews in no time
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FranklyView
0.0 (0 REVIEWS)
HT Score
0 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
FranklyView
Unranked in Reputation Management
With Franklyview you can ask your customers for feedback, share their enthusiasm, and grow the reputation and performance of your business.
Not yet recommended by any hotels
FranklyView has 0 reviews from China so we’re unable to verify that they operate in your local market.
What is FranklyView?
Founded in 2012 | Headquarters in The Hague (Netherlands) | 1 employees
FranklyView is a comprehensive guest engagement and feedback management platform specifically designed for the hospitality industry. It helps hotels enhance their guest experience by facilitating upsell opportunities for upgrades, extras, and pre-registered check-ins before arrival. Post-stay, FranklyView collects guest feedback, boosts online reviews, and identifies potential repeat guests for targeted direct sales efforts.
With FranklyView, hotels gain targeted insights into guest satisfaction, enabling them to optimize service precisely where it's needed, mitigating negative online reviews by directly addressing dissatisfied guests. The platform also encourages guests to share positive experiences, boosting online recommendations. By identifying repeat guests, FranklyView helps drive direct bookings, thereby reducing reliance on commission-heavy booking sites.
Register today for a 30-day free trial to experience the benefits firsthand.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of FranklyView products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
FranklyView Reviews Analyzed: 0
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
FranklyView Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by FranklyView
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
FranklyView's Provided Description:
"FranklyView helps hotels selling upgrades and extra's and pre registration for check-in before arrival. After stay FranklyView collects feedback, boosts reviews and helps target potential repeaters for direct sales. Ask A complaint will be told 20 times, 8 times a compliment. Online, the effect is much greater. Therefore it is important that you know how well your service meets up to the expectations. FranklyView gives targeted insights to the valuation of guests and any possible improvement. The result: You can optimize your service exactly where it is needed. You will be alerted when a guest is unhappy. You can approach them directly to resolve the problem. The result: more satisfied customers, fewer complaints online. Share 92 percent of consumers trust recommendations from friends and family over all other forms of marketing. (source: Nielsen) FranklyView makes sharing enthusiasm easy. The result: more online recommendations for your business. Grow Each reservation through a booking site cost you a minimum of 12% commission. This percentage increases. FranklyView shows you which guests tend to come back. Through a targeted offer you can make them repeaters. The result: more direct bookings and reduction of commission costs. Register today for a 30 day free trial"
FAQs
Features
Surveys & Feedback
4/5 features
Review Generation
4/5 features
Follow-up & Resolution
4/5 features
Reporting, Analytics & Insights
4/5 features
Channels
4/5 features
Admin & Settings
4/5 features
Q2 '26 Reputation Management Survey Insights
Is FranklyView a good fit for your hotel?
Rank
Hotel size
Popular alternatives
#1
of 14
Mid-sized
97%
(270)
MARA Solutions is a top Reputation Management pick among mid-sized hotels on HotelTechReport for the AI responses that learn a hotel’s tone and turn recurring topics into replies that sound on-brand, not canned.
#1
of 10
Small
94%
(162)
GuestRevu is a top Reputation Management pick among small properties on HotelTechReport, because hoteliers point to one place for every review and the alerts that flag negative feedback fast enough to fix problems before they spread.
#1
of 8
Large
88%
(87)
TrustYou is a top Reputation Management pick among large hotels on HotelTechReport, and hoteliers point to the way it pulls reviews, surveys, and competitor data into one place for a fast read on weak spots. They especially like the semantic analysis and scoring that flags what is driving guest sentiment.
Mid-sized
97%
(270)
#1
of 14
MARA Solutions is a top Reputation Management pick among mid-sized hotels on HotelTechReport for the AI responses that learn a hotel’s tone and turn recurring topics into replies that sound on-brand, not canned.
Small
94%
(162)
#1
of 10
GuestRevu is a top Reputation Management pick among small properties on HotelTechReport, because hoteliers point to one place for every review and the alerts that flag negative feedback fast enough to fix problems before they spread.
Large
88%
(87)
#1
of 8
TrustYou is a top Reputation Management pick among large hotels on HotelTechReport, and hoteliers point to the way it pulls reviews, surveys, and competitor data into one place for a fast read on weak spots. They especially like the semantic analysis and scoring that flags what is driving guest sentiment.
Rank
Hotel type
Popular alternatives
#1
of 14
Luxury Hotels
95%
(201)
GuestRevu is a top Reputation Management pick among Luxury on HotelTechReport, with reviewers valuing its tailored guest surveys that surface service gaps fast enough to fix them before reviews go public.
#1
of 13
City Center Hotels
98%
(193)
MARA Solutions is a top Reputation Management pick among City-Center-Hotel on HotelTechReport, with reviewers pointing to its smart snippets and AI replies that handle many languages and keep responses on brand. That matters when front desks need to answer fast without sounding repetitive.
#1
of 12
Resorts
96%
(145)
GuestRevu is a top Reputation Management pick among resorts on HotelTechReport, with hoteliers pointing to real-time review alerts and timely responses that help managers fix guest issues before checkout.
Luxury Hotels
95%
(201)
#1
of 14
GuestRevu is a top Reputation Management pick among Luxury on HotelTechReport, with reviewers valuing its tailored guest surveys that surface service gaps fast enough to fix them before reviews go public.
City Center Hotels
98%
(193)
#1
of 13
MARA Solutions is a top Reputation Management pick among City-Center-Hotel on HotelTechReport, with reviewers pointing to its smart snippets and AI replies that handle many languages and keep responses on brand. That matters when front desks need to answer fast without sounding repetitive.
Resorts
96%
(145)
#1
of 12
GuestRevu is a top Reputation Management pick among resorts on HotelTechReport, with hoteliers pointing to real-time review alerts and timely responses that help managers fix guest issues before checkout.
Rank
Region
Popular alternatives
#1
of 13
Europe
97%
(420)
MARA Solutions is a top Reputation Management pick among hotels in Europe on HotelTechReport, with hoteliers valuing the way its AI keeps replies on brand across many languages and surfaces clear analyses of guest feedback.
#1
of 6
Asia Pacific
93%
(99)
TrustYou is a top Reputation Management pick among Asia Pacific on HotelTechReport, because hoteliers use it to consolidate guest feedback from multiple platforms into one dashboard and spot trends before they become repeat complaints.
#2
of 6
North America
86%
(56)
TrustYou is a top Reputation Management pick among North American hoteliers on HotelTechReport because it brings review data into one place and turns it into clear KPIs, sentiment, and daily alerts leaders can use to spot issues fast.
Europe
97%
(420)
#1
of 13
MARA Solutions is a top Reputation Management pick among hotels in Europe on HotelTechReport, with hoteliers valuing the way its AI keeps replies on brand across many languages and surfaces clear analyses of guest feedback.
Asia Pacific
93%
(99)
#1
of 6
TrustYou is a top Reputation Management pick among Asia Pacific on HotelTechReport, because hoteliers use it to consolidate guest feedback from multiple platforms into one dashboard and spot trends before they become repeat complaints.
North America
86%
(56)
#2
of 6
TrustYou is a top Reputation Management pick among North American hoteliers on HotelTechReport because it brings review data into one place and turns it into clear KPIs, sentiment, and daily alerts leaders can use to spot issues fast.
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What you'll get
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FranklyView Reviews Summary
Not yet recommended
Ease of Use
N/A
Customer Support
N/A
ROI
N/A
Implementation
N/A
Recommended by
Achievements
This vendor's trending score is rising, FranklyView is the #39 most trending product in the Reputation Management category (out of 62) and the #1419 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreFranklyView’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceRecommended for
FranklyView Pricing
Pricing Available By Request
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Compare FranklyView to Top Alternatives
AI-Powered Reputation Management (Review & Surveys) to Boost Guest Experience and Brand Reputation
Quickly and easily gather feedback from your guests, uncover AI-powered insights and actively manage your online reputation
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Tell us about your hotel’s location, room count, integrations and requirements and we’ll send a free custom list of recommended vendors.
Hotelier Rating
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Support
Unverified
FranklyView has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
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Help Center
Product Updates
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2026
This vendor is missing critical support info
This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.
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Products Reviewed
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What do you dislike or think could be improved?
0.0
Ease of Use
0.0/5
Customer Support
0.0/5
ROI
0.0/5
Implementation
0.0/5
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