freetobook HMS vs. Newhotel:
Which Is Right for You?

The Decision

When choosing between freetobook HMS by freetobook and Newhotel by Newhotel, your primary focus is likely on their ability to streamline hotel operations, maximize revenue, and enhance guest satisfaction. Both products aim to serve the hospitality industry, but they approach these goals differently—freetobook offers an easy-to-use platform tailored for small to medium properties, while Newhotel provides a broader, more integrated suite suitable for larger or multi-property operations. Which one is the right fit for your hotel depends on your specific needs, scale, and growth plans.

The critical question remains: Do you prioritize a proven, highly-rated booking and channel management system with a strong user base, or do you need a comprehensive hotel management system with extensive functionalities? Understanding their strengths and limitations will help you make a confident decision.

Quick Verdict

freetobook HMS is the clear leader for small to mid-sized independent hotels and B&Bs, thanks to its high user satisfaction, recent review count, and ease of use. With 113 reviews, including 18 in the last six months, it demonstrates ongoing customer engagement and trust. Newhotel, in contrast, has only one recent review and a limited review count, which diminishes its credibility at this stage.

Given the volume and recency of reviews, freetobook is the stronger choice for hotels seeking a reliable, user-friendly management system. Its extensive feature set and positive feedback make it well-suited for small to medium properties aiming to grow their direct bookings and simplify operations.

Is freetobook or Newhotel Better for Hotels?

Both freetobook and Newhotel aim to improve hotel operations but focus on different segments. freetobook’s strengths lie in its booking engine, channel management, and guest communication features, all aimed at small to medium-sized independent hotels, inns, and B&Bs. It has a dedicated focus on direct bookings, with a user-friendly interface that many hoteliers praise.

Newhotel, on the other hand, offers a broader, all-in-one property management system (PMS) capable of managing multiple aspects like POS, spa, events, and multi-property groups. It’s designed for hotels seeking a scalable, integrated platform that consolidates various operations but has fewer recent reviews to validate its effectiveness.

Where freetobook shines with its specialized booking and channel tools, Newhotel’s value lies in its comprehensive management scope. Are you primarily seeking to improve booking efficiency and guest engagement? Or do you need a full operational platform for multiple departments?

Edge: freetobook.

freetobook vs Newhotel: Which Should Your Hotel Choose?

If your hotel needs a straightforward, reliable booking engine combined with channel management, freetobook is the better choice. Its high rating (85 on the HTR score), 113 reviews, and recent positive feedback confirm its effectiveness for small to medium properties, especially B&Bs and inns. It excels at managing reservations, guest communication, and real-time room availability.

If, however, your hotel operates multiple properties or requires a broad management system that includes POS, event management, and on-premise tools, Newhotel might seem appealing. Yet, with only one recent review and a lower overall rating, its credibility is less established. Its focus on multi-lingual, multi-currency support and extensive integrations may appeal to larger or multi-property groups but lack recent validation.

For most small hotels or B&Bs, freetobook’s proven track record makes it the safer, more dependable choice. Larger properties or groups should carefully evaluate if Newhotel’s broader capabilities justify the limited recent user feedback.

Edge: freetobook.

Is freetobook or Newhotel Easier to Use?

freetobook’s ease of use is highly rated at 4.87 out of 5, based on extensive reviews emphasizing its intuitive interface and simple setup. Users frequently mention that staff find it straightforward, with minimal learning curve, and appreciate the clear navigation and automation features like guest messaging and online check-in.

Newhotel’s usability, rated at 4 out of 5, indicates solid user experience but with some comments about its rigidity and occasional unintuitive navigation. Its broader feature set may introduce complexity, requiring more training, especially for users unfamiliar with complex PMS solutions.

Given the overwhelmingly positive feedback and higher ease-of-use rating, freetobook edges out for properties seeking a quick onboarding and simple operation.

Edge: freetobook.

Which Has Better Features: freetobook or Newhotel?

freetobook offers an extensive suite of features—over 30 unique functionalities including direct billing, revenue and ADR reports, guest profiles, online check-in, automated reminders, integrated payment terminals, and a guest app. Its focus on automation and revenue management makes it a versatile tool for small to medium properties aiming to optimize direct bookings.

Newhotel provides only four unique features—multi-lingual support, website development, group booking engine, and POS—focusing on broad management rather than specialized booking tools. While these are valuable, they fall short compared to freetobook’s depth, especially considering its 30+ exclusive features tailored to operational efficiency.

If your priority is advanced booking, revenue, and guest engagement tools, freetobook’s feature set is markedly superior. For broader operational needs like POS and website management, Newhotel offers some value but with less proven recent performance.

Edge: freetobook.

Which Has Better Customer Support: freetobook or Newhotel?

freetobook’s customer support scores an impressive 4.86 out of 5, with reviewers praising quick responses and helpful, friendly assistance. Many mention that support staff go beyond expectations to resolve issues, and the online support is consistently rated highly.

Newhotel’s support scores are slightly lower at 4 out of 5, with some users noting that while assistance is generally good, responses are sometimes less immediate due to its smaller support team. The lack of recent reviews makes it harder to assess ongoing support quality.

Given the consistent, recent positive feedback, freetobook’s support stands out as more reliable and responsive.

Edge: freetobook.

Which Has More Integrations: freetobook or Newhotel?

freetobook integrates with five verified partners, including Stripe, Channel managers, and OTA links, offering solid connectivity for smaller setups. Its integrations facilitate easy payment processing and channel synchronization, essential for small properties managing multiple distribution channels.

Newhotel, with 28 verified integrations, supports a wider array of systems—Omnibees, Profitroom, SiteMinder, and more—making it suitable for larger, multi-property chains needing extensive connectivity. However, the high number of integrations doesn’t necessarily translate into better usability for small hotels.

For small to medium properties focused on core functions, freetobook’s streamlined integrations are sufficient and more manageable. Larger hotels or groups requiring many third-party tools may favor Newhotel’s extensive options.

Edge: Newhotel.

Which Do Hoteliers Rate Higher: freetobook or Newhotel?

freetobook’s reviews demonstrate a high level of satisfaction, with a 99% likelihood to recommend and a rating of 0/5 that seems inconsistent but is likely an error—overall, the high review count and recent activity suggest strong approval. Small properties, especially B&Bs, praise its ease of use and customer support, emphasizing how it simplifies daily operations.

Newhotel’s reviews are scarce, with only a few ratings and no recent feedback, making it difficult to gauge user satisfaction. The limited data shows a moderate 3/5 rating from one independent hotel, which is insufficient to suggest widespread approval.

Given the volume and recency of reviews, freetobook’s user ratings are clearly superior.

Edge: freetobook.

How Much Do freetobook and Newhotel Cost?

freetobook is priced at a straightforward $100 monthly flat fee, with no freemium or hidden charges. It offers a transparent, predictable cost structure suitable for small hotels or B&Bs.

Newhotel’s pricing details are not publicly available, which could imply a customized quote based on hotel size and needs. The lack of transparency makes it harder for hoteliers to evaluate value upfront.

For budget-conscious hotels or those seeking clarity, freetobook offers a clear, affordable pricing model. Larger properties considering Newhotel should request a tailored quote to assess value.

What Type of Hotel Should Use freetobook?

• Hotels that are small to medium-sized, independent, or family-run, like B&Bs, inns, and boutique hotels.
• Teams seeking an intuitive, all-in-one platform to manage bookings, guest communication, and revenue.
• Properties with limited or no in-house tech support, valuing ease of onboarding.
• Hotels prioritizing direct bookings and channel management without complex operational needs.
• Not ideal if your hotel requires extensive POS systems, on-premise solutions, or multi-property management.

freetobook’s simplicity makes it ideal for properties that want to grow their direct bookings without dealing with complex systems.

What Type of Hotel Should Use Newhotel?

• Larger hotels, resorts, or multi-property groups needing an integrated system for operations, POS, and event management.
• Hotels looking for multi-lingual, multi-currency support, especially in international markets.
• Teams that require a scalable platform capable of managing multiple departments from a single interface.
• Hotels that need to combine property management with online marketing, booking engines, and channel management.
• Not ideal if your hotel is small, or you prioritize ease of use over broad operational functionality.

Newhotel suits hotel chains or multi-property operators that need a comprehensive, adaptable solution to streamline diverse operations.

The Bottom Line for Hotels: freetobook or Newhotel?

freetobook is the clear choice for small to medium independent hotels, B&Bs, and inns that prioritize simplicity, guest engagement, and online booking management. Its high review volume, recent positive feedback, and robust feature set make it a dependable solution for growing direct bookings and reducing operational hassle.

Newhotel offers an extensive, multi-functional platform suitable for larger hotels and groups. However, its limited recent reviews and higher complexity make it less suitable for small properties seeking straightforward management.

If your hotel is small, values ease of use, and wants proven tools to boost bookings, freetobook is the better option. For larger, multi-property operations needing broad integration and management capabilities, consider Newhotel, but ensure you evaluate its recent support and usability firsthand.

This comprehensive comparison should guide you toward the product that best fits your hotel’s current needs and future growth plans.