The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
TLDR
We analyzed 55 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
Giggle.tips shines .
Hotel Cloud shines in ease of use and customer support .
Side-by-side ratings based on 55 verified hotelier reviews on HTR.
| HTScore |
|
|
| Likelihood to Recommend |
|
|
| Ease of Use |
|
|
| Customer Support |
|
|
| Value for Money |
|
|
| Starting Price | Contact sales | Contact sales |
| Verified Reviews | 0 | 55 |
After analyzing 55 verified reviews, Giggle.tips users most value its , while Hotel Cloud users highlight feature requests & improvements, revenue management, data integration and analytics. Click any theme to see what reviewers say.
|
|
|
|---|---|
| Pros | |
|
+
Feature Requests & Improvements
▾
|
|
|
+
Revenue Management
▾
|
|
|
+
Data Integration and Analytics
▾
|
|
|
+
User-Friendly Interface
▾
|
|
| Cons | |
How each product ranks among Hotel CRM & Email Marketing vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
| Segment |
|
|
|---|---|---|
| Small (10-24 rooms) ▾ | — | #10 8 reviews |
| Mid-Size (25-74 rooms) ▾ | — | #7 40 reviews |
| Large (75-199 rooms) | — | #26 1 reviews |
| X-Large (200+ rooms) | — | #22 1 reviews |
By Property Type
| Segment |
|
|
|---|---|---|
| Boutique ▾ | — | #12 18 reviews |
| Luxury ▾ | — | #21 5 reviews |
| Branded / Chain ▾ | — | #7 39 reviews |
| Extended Stay | — | #16 3 reviews |
By Region
| Segment |
|
|
|---|---|---|
| North America | — | #25 1 reviews |
| Europe ▾ | — | #7 54 reviews |
Choosing between Giggle.tips by Giggle.tips and Hotel Cloud Promote for your hotel’s CRM and email marketing needs hinges on evaluating their capabilities, user experience, and support. Both products aim to enhance guest engagement and revenue, but they diverge significantly in maturity, reviews, and features. Your decision should align with your hotel’s size, technological sophistication, and growth goals.
Giggle.tips, founded in 2019, has yet to garner reviews, making its reliability and user satisfaction uncertain. Conversely, Hotel Cloud, established in 2020, boasts 55 reviews, a high NPS score of 9.91, and recent positive feedback, making it the more proven choice. Are you comfortable with an unreviewed product, or do you prefer a solution with extensive, recent user feedback?
Giggle.tips and Hotel Cloud Promote are both hotel-focused CRM and marketing platforms designed to improve guest engagement and operational efficiency. Giggle.tips appears to lack any reviews, ratings, or detailed feature descriptions, making it impossible to gauge its effectiveness or user satisfaction. Hotel Cloud, on the other hand, is consistently praised for its analytics, automation, and user-friendly interface.
Hotel Cloud’s reviews highlight real-time updates, detailed reports, and straightforward navigation, making it suitable for hotels that value data-driven decision-making and operational clarity. Giggle.tips’ lack of user feedback leaves its value proposition uncertain. Given the absence of recent reviews and data, Hotel Cloud’s proven track record makes it the safer, more reliable choice.
Edge: Hotel Cloud Promote
If your hotel needs a mature platform with extensive integration capabilities, detailed analytics, and proven reliability, go with Hotel Cloud. It’s best for properties seeking to automate marketing and revenue management with comprehensive support, especially if you value recent reviews and a high customer satisfaction score.
If your team is experimenting with a new CRM tool or has specific, niche needs not yet addressed by Hotel Cloud, you might consider Giggle.tips, assuming it develops further. However, without reviews or a clear feature set, Hotel Cloud’s extensive user feedback makes it the more confident pick for most hoteliers.
Edge: Hotel Cloud Promote
Hotel Cloud’s UI scores high with a 4.98/5 rating and consistently positive reviews praising its simplicity, quick onboarding, and intuitive dashboards. Users mention how easily they can access detailed reports and manage multiple properties without extensive training, making it ideal for teams seeking minimal learning curves.
Giggle.tips has no available ratings or reviews, so usability cannot be assessed. Its lack of visible user feedback suggests that it may not have achieved the same level of polish or user-friendliness as Hotel Cloud.
Edge: Hotel Cloud Promote
Hotel Cloud offers at least 11 verified integrations, including PMS, marketing, and accounting systems like RoomRaccoon, Sirvoy, Yanolja Cloud, and Oracle Hospitality—features that are crucial for operational efficiency. Its analytics, reporting, and automation tools are frequently praised for their depth and ease of use.
Giggle.tips has no documented features or integrations, making it impossible to compare on this front. Without a known feature set or user feedback, Hotel Cloud’s established capabilities and integrations give it the clear advantage.
Edge: Hotel Cloud Promote
Hotel Cloud’s support team earns a 4.89/5 rating, with reviews emphasizing their responsiveness and ongoing feature updates. Users describe their support as helpful and proactive, contributing to high overall satisfaction.
Giggle.tips has no reviews or ratings, so its support quality remains unverified. Given the extensive positive feedback about Hotel Cloud’s support, it’s evident that it provides a more reliable and responsive service.
Edge: Hotel Cloud Promote
Hotel Cloud boasts 11 verified integrations with various PMS, marketing, and revenue management systems, including Yanolja Cloud, Oracle Hospitality, and Mews. These integrations allow for cohesive data flow and operational consistency.
Giggle.tips has no documented integrations or partnerships, limiting its potential for seamless system connectivity. For a hotel aiming for operational flexibility and integration, Hotel Cloud’s partner network is a significant advantage.
Edge: Hotel Cloud Promote
Hotel Cloud has received 55 reviews, all recent and with a high NPS score of 9.91/10, indicating widespread satisfaction across hotel types, including branded, city center, and luxury properties. Users praise its ease of use, analytics, and support, with specific comments about how it has streamlined operations and improved revenue.
Giggle.tips has no reviews or recent feedback, making it impossible to assess hotel satisfaction or property segment preferences. Given the robust recent reviews for Hotel Cloud, it clearly holds the higher rating among hoteliers.
Edge: Hotel Cloud Promote
Both products do not publicly disclose pricing details, suggesting a customized quote approach. Since no pricing data is available, consider factors like feature set, support, and proven track record when evaluating value for money.
Giggle.tips offers no current data on its capabilities, making it unsuitable as a primary CRM or email marketing platform for most hotels. Hotel Cloud Promote, with its extensive recent reviews, integrations, and high satisfaction ratings, is the clear leader.
If your hotel needs a proven, well-supported platform that integrates smoothly with your existing systems and provides detailed analytics, Hotel Cloud is the obvious choice. It supports growth, operational efficiency, and guest engagement better than the unverified, unreviewed options available from Giggle.tips.
Choose Hotel Cloud Promote if you want a trusted, reviewed solution that’s already helping hoteliers worldwide. Opt for Giggle.tips only if you’re willing to risk exploring an unreviewed, unproven platform in hopes it matures rapidly.
Hotel CRM & Email Marketing pricing is rarely straightforward. Here is what we know from each vendor's public pricing data. Always request a custom quote for your property size.
|
|
|
|---|
What hoteliers love
While overall satisfaction is high, users have suggestions for additional features like PDF exports, email alerts, more AI capabilities for content cr... While overall satisfaction is high, users have suggestions for additional features like PDF exports, email alerts, more AI capabilities for content creation, and further PMS integrations.
The platform supports efficient revenue management by providing tools to track and optimize pricing strategies across properties. Users highlight the... The platform supports efficient revenue management by providing tools to track and optimize pricing strategies across properties. Users highlight the ability to monitor pickup rates, competitor pricing, and develop targeted marketing campaigns to boost revenue.
Hotel Cloud excels in combining multiple systems such as PMS, accounting, and payroll into one coherent platform, enabling hoteliers to make data-driv... Hotel Cloud excels in combining multiple systems such as PMS, accounting, and payroll into one coherent platform, enabling hoteliers to make data-driven decisions quickly. Users appreciate the easy-to-use dashboards and detailed reports that provide instant insights into business performance.
Where the ratings diverge most
It depends on your requirements. Giggle.tips and Hotel Cloud Promote share many core Hotel CRM & Email Marketing features, but each has unique capabilities. Giggle.tips offers 0 verified integration partners, while Hotel Cloud Promote offers 11. Review the feature comparison above to see where they differ before switching.
Small hotels should prioritize ease of use and fast onboarding. Hotel Cloud Promote leads in ease of use at 5.0/5 vs 0.0/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
Giggle.tips: No. Hotel Cloud Promote: No. Neither product currently offers a free tier. Most Hotel CRM & Email Marketing vendors offer demos or trials — request one from each to evaluate before committing.
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. Giggle.tips has an HT Score of 0 and Hotel Cloud has 21. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
|---|---|---|
| Customer Ratings & Reviews |
|
How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
|
How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
|
How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
|
How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
Product recommendations advisor