The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.
TLDR
We analyzed 29 verified hotelier reviews, compared feature sets, pricing, and real-world case studies to break down where each platform delivers. The right choice depends on your property type and priorities:
Giggle.tips shines .
Reguest shines in ease of use and customer support , with exclusive features like Event Based Automations and Email Newsletters.
Side-by-side ratings based on 29 verified hotelier reviews on HTR.
| HTScore |
|
|
| Likelihood to Recommend |
|
|
| Ease of Use |
|
|
| Customer Support |
|
|
| Value for Money |
|
|
| Starting Price | Contact sales | Contact sales |
| Verified Reviews | 0 | 29 |
After analyzing 29 verified reviews, Giggle.tips users most value its , while Reguest users highlight customer service excellence, personalized guest communication, guest satisfaction improvement. Click any theme to see what reviewers say.
|
|
|
|---|---|
| Pros | |
|
+
Customer Service Excellence
▾
|
|
|
+
Personalized Guest Communication
▾
|
|
|
+
Guest Satisfaction Improvement
▾
|
|
|
+
Ease of Use and Adoption
▾
|
|
| Cons | |
|
−
Complex Settings Interface
▾
|
|
|
−
Integration Capabilities
▾
|
|
How each product ranks among Hotel CRM & Email Marketing vendors for different property sizes, types, and regions — based on verified reviews from hoteliers in each segment.
By Hotel Size
| Segment |
|
|
|---|---|---|
| Small (10-24 rooms) ▾ | — | #8 13 reviews |
| Mid-Size (25-74 rooms) ▾ | — | #14 12 reviews |
By Property Type
| Segment |
|
|
|---|---|---|
| Boutique ▾ | — | #13 13 reviews |
| Luxury ▾ | — | #17 7 reviews |
| Branded / Chain | — | #22 4 reviews |
| Extended Stay ▾ | — | #5 7 reviews |
By Region
| Segment |
|
|
|---|---|---|
| Europe ▾ | — | #11 25 reviews |
Choosing between Giggle.tips by Giggle.tips and ReGuest Hotel CRM by Reguest hinges on your hotel’s specific needs. Both platforms aim to improve guest communication and engagement, but they approach this goal differently. Giggle.tips offers a straightforward email marketing tool, while Reguest provides a comprehensive CRM system with AI-powered guest engagement. Your choice depends on whether you need a simple email solution or an all-encompassing guest relationship platform.
Are you prioritizing ease of use and recent reviews, or do you need deeper segmentation and integrations? Let’s explore how these two options compare in detail.
Giggle.tips and Reguest both aim to enhance hotel marketing and guest communication, but they diverge significantly in scope and maturity. Giggle.tips is relatively new with no reviews or ratings, making it difficult to gauge its reliability or user satisfaction. ReGuest, on the other hand, boasts 27 reviews with a high score of 83.2 and recent feedback from 15 reviews in the last six months, indicating a more established presence and better confidence among users.
While Giggle.tips provides no detailed features or integrations, Reguest offers 24 features, including automation, segmentation, and guest profiling, which are critical for hotels seeking personalized marketing strategies. Given the recent positive feedback and extensive feature set, Reguest appears to be the more reliable and proven choice for hotels looking to upgrade their CRM capabilities.
Are you ready to rely on a platform with a strong track record, or are you considering a newer solution that might still be evolving?
If your hotel needs a robust CRM with advanced segmentation, automation, and AI-driven guest communication, Reguest is the clear winner. Its feature set includes personalized communication, event-based automations, guest profiles, and a centralized data warehouse, making it suitable for hotels aiming for strategic marketing and guest loyalty programs.
Conversely, if your hotel’s priority is a simple, easy-to-implement email marketing tool without complex integrations or segmentation, Giggle.tips could be appealing, especially if price or quick deployment is a factor. However, given its zero reviews and lack of detailed features, Reguest’s proven performance makes it the better choice for most hotels seeking a comprehensive solution.
In summary, for hotels focused on data-driven engagement and strategic communication, choose Reguest. For those testing basic email marketing or with minimal needs, Giggle.tips might suffice, but with less confidence.
Reguest outshines Giggle.tips significantly in ease of use, with a high user rating of 4.81 out of 5 and an onboarding score of 4.88. Reviews highlight its intuitive interface, simplicity in creating newsletters, and helpful customer support, making adoption smooth even for teams new to CRM software. Its support team receives praise for responsiveness, and the platform's design facilitates quick learning.
Giggle.tips, with a rating of zero and no reviews, offers no data on usability. Its lack of feedback makes it impossible to assess how well your team would adapt. Based on available information, Edge: Reguest.
Reguest provides 24 features, including personalized communication, event automations, guest profiling, segmentation, GDPR compliance, and open API access. Many features relevant to modern hotel marketing—such as loyalty segmentation, geographic targeting, and a guest feedback module—are included, supporting a full guest relationship lifecycle.
Giggle.tips offers no detailed feature list or unique capabilities, making it impossible to compare directly. Its lack of features or integrations suggests it’s a basic email tool without the depth needed for more advanced marketing or CRM functions. Edge: Reguest.
Reguest’s customer support is highly rated at 4.93 out of 5, with recent reviews emphasizing helpful, responsive, and knowledgeable assistance. Users note that support is a key factor in their satisfaction, especially during onboarding and troubleshooting.
Giggle.tips offers no review data or ratings on customer support, leaving its service quality uncertain. Without feedback, it’s safe to say Reguest’s support reputation is stronger and more reliable. Edge: Reguest.
Reguest integrates with 20 verified partners, including key platforms like Mews, Seekda, Vertical Booking, and others, offering a range of connectivity options essential for a modern hotel operation. These integrations enable seamless data flow, automation, and communication across systems.
Giggle.tips has no verified integrations, which limits its ability to connect with other hotel management or booking platforms. For a hotel seeking a connected ecosystem, Reguest clearly leads. Edge: Reguest.
Reguest’s overall rating of 83.2 and a likelihood to recommend of 97% reflect strong satisfaction among users. Its reviews focus on ease of use, support, and feature richness, especially among boutique, luxury, and resort hotels, which make up the majority of its user base.
Giggle.tips has no reviews or ratings, making it impossible to gauge user satisfaction. Given Reguest’s high scores and recent positive feedback, it’s the safer choice for hotels prioritizing proven performance. Edge: Reguest.
Both products list no pricing details or plans, indicating they may require direct inquiry or custom quotes. Without transparent pricing, evaluating value becomes challenging, but Reguest’s established presence and review scores suggest it offers a reliable investment.
Giggle.tips’s lack of pricing information further complicates comparison. For most hotels, choosing a platform with clear value and proven performance like Reguest is advisable.
Not ideal if:
Not ideal if:
The core difference is that Reguest offers a full-featured hotel CRM with advanced segmentation, automation, and integrations, whereas Giggle.tips appears to be a minimal or emerging email marketing solution with little evidence of capability or user satisfaction. Reguest’s 27 reviews and high scores make it a safer, more reliable option, especially for hotels seeking to deepen guest relationships and streamline marketing workflows.
Choose Reguest if your hotel needs a proven, scalable platform that supports personalized engagement, automations, and integrations. Its extensive features and recent positive reviews demonstrate value for hotels serious about growth and guest satisfaction.
Opt for Giggle.tips only if you’re testing basic email communication or have minimal needs, understanding that its limited data and features might constrain your hotel’s marketing potential. For most hotels, Reguest’s depth and proven performance make it the smarter investment.
Hotel CRM & Email Marketing pricing is rarely straightforward. Here is what we know from each vendor's public pricing data. Always request a custom quote for your property size.
|
|
|
|---|
According to HTR's product database, Giggle.tips and ReGuest Hotel CRM share 0 features. Here are the key differences — features one has that the other lacks.
| Feature |
|
|
|---|---|---|
| Database Health Monitoring | ||
| Email Newsletters | ||
| Event Based Automations | ||
| Personalized one-to-communication | ||
| Template Editor | ||
| WYSIWYG - HTML Editor |
Showing top differences. 12 more features differ between these products.
What hoteliers love
RE:Guest's customer service is repeatedly praised for its helpfulness and responsiveness. Clients find the support team to be patient and knowledgeabl... RE:Guest's customer service is repeatedly praised for its helpfulness and responsiveness. Clients find the support team to be patient and knowledgeable, contributing positively to the overall user experience with the product.
Users commend RE:Guest for its capability to draft personalized guest communication through its CRM tool and Sales Campaign. This function facilitates... Users commend RE:Guest for its capability to draft personalized guest communication through its CRM tool and Sales Campaign. This function facilitates crafting specific messages addressing individual guest preferences, thus upgrading guest experiences significantly.
The incorporation of a personalized chatbot into RE:Guest receives positive remarks, with users noticing enhanced guest satisfaction and more organize... The incorporation of a personalized chatbot into RE:Guest receives positive remarks, with users noticing enhanced guest satisfaction and more organized operational workflows. The tool's influence in boosting guest experience is affirmed.
Where hoteliers push back
There is criticism of the existing interface, which some find complex and in need of better organization, particularly concerning settings and informa... There is criticism of the existing interface, which some find complex and in need of better organization, particularly concerning settings and informational text management. Users suggest enhancements to simplify navigation and tedious settings adjustments.
Some users wish for deeper integration capabilities with third-party systems, such as Vioma Clearing. Such integration is essential for comprehensive... Some users wish for deeper integration capabilities with third-party systems, such as Vioma Clearing. Such integration is essential for comprehensive data visualization and improved operational efficiency.
Unique capabilities
Where the ratings diverge most
It depends on your requirements. Giggle.tips and ReGuest Hotel CRM share many core Hotel CRM & Email Marketing features, but each has unique capabilities. Giggle.tips offers 0 verified integration partners, while ReGuest Hotel CRM offers 20. Review the feature comparison above to see where they differ before switching.
Small hotels should prioritize ease of use and fast onboarding. ReGuest Hotel CRM leads in ease of use at 4.8/5 vs 0.0/5. Look for transparent pricing and a trial or demo option. Filter reviews on each product page by property size to hear from hotels like yours.
Giggle.tips: No. ReGuest Hotel CRM: No. Neither product currently offers a free tier. Most Hotel CRM & Email Marketing vendors offer demos or trials — request one from each to evaluate before committing.
The HT Score is a composite ranking that considers 4 criteria groups and over a dozen variables to help hoteliers objectively compare hotel technology products. Giggle.tips has an HT Score of 0 and Reguest has 81. Here is how the score is calculated.
| Criteria Group | Weight | What It Measures |
|---|---|---|
| Customer Ratings & Reviews |
|
How highly do users recommend this product? Ratings Score, Review Volume, Share of Voice, Review Depth, Review Recency, Success Stories ▾ The most heavily weighted factor. Analyzes average satisfaction ratings (likelihood to recommend, ease of use, support, ROI), total review count relative to category peers, review recency (at least 20 reviews in the trailing 6 months), and share of voice across unique hotel clients to detect selection bias. |
| Partner Ecosystem |
|
How highly do tech partners recommend this company? Partner Recommendations, Integration Quantity, Integration Quality ▾ Evaluates partner recommendations as expert votes of confidence, the number of verified integrations, and ecosystem quality — the average HT Scores of integration partners. Products with higher-quality integration ecosystems are more likely to deliver a connected tech stack. |
| Customer Centricity |
|
How customer-centric is this organization? Certified Support, Review Consistency, Profile Completeness ▾ Assesses whether the company has earned HTR Customer Support Certification, maintains consistent review collection over time (an indicator of feedback-driven culture), and keeps product profiles complete with capabilities, screenshots, pricing, and features. |
| Reach, Staying Power & Resources |
|
How extensive is this company's reach and resourcing? Geographic Reach, Staying Power, Company Resources, Trending Score ▾ Measures global presence (countries and regions served), years in business as a stability proxy, team headcount as a resource proxy, and a trending score based on trailing-twelve-month buyer inquiries, reviews, partner recommendations, and press activity. |
Customer ratings and reviews are by far the most important factor in the HT Score algorithm. HTR does not accept payment for higher rankings. All reviews are verified — only hotel industry practitioners with confirmed affiliations can submit ratings. View full HT Score methodology →
Custom recommendations tailored to your property